Rio Grande Automotive

Nov 26, 2024

No Stars to give………..but had to give 1 October 15, 2024-November 25,2024 still no Car or complete Diagnostic. Husbands 70th Birthday in Colorado on Nov. 23,2024 Cancelled. We will not have a Car for Thanksgiving now either. We brought our Mariner for repair. Paid over $5000 for a new Transmission.The Warranty runs out in February 2025. We lost a Month waiting for our Car to be looked at and fixed, dropped off Car approx October 15, 2024 the 1st time. Tests should have shown a problem and we should have been referred to Ford Dealership. Again, It is stalling with no Power today Sat Nov. 16th 2024 after taking our car in 3 times to check it out. Each time being told everything is ok. We have been without a Car for over 1 month now. Everyone else was a priority to be seen. We told them a month ago my Husbands Birthday was Nov. 21st in Colorado. They assured us we could make it in our car. Our Car sat there for over 3 Weeks. Everyone else taken in front of us. Picked our Car up Thursday November 14, 2024 a 3rd time. Today we tried to test Drive before taking a 4 hour trip to Colorado from Albuquerque. The plan was to drive to Santa Fe to test car today. We couldn’t even get the speed up in traffic. Left yet a 4th message our Car is still not running right. Check Engine Light on again and says High Gear Light again. No Power in Traffic. Very dangerous. I told the Manager Andrew I am 63 and my Husband is 69 and we need a trust worthy Car to take this trip in Snow. We were assured everything was good to go. Barely made it home after stopping in front of Rio Grande Automotive today Sat. 16, 2024. (They were closed). I had to call River Walk Hotel in Pagosa Springs Colorado and cancel all of my Husbands Birthday plans and reservation I made over a month ago.I am extremely upset with the Service we have had. A month without a Car and everyone else’s Car taken Day after Day before us for over a month. Each time we called we were given a Day they would look at it and told one more Week. We paid over $5000 for a new Transmission, yet here we are again…We have a LEMON Transmission and request to be referred to the FORD Dealership Monday November 19, 2024!!…very very upset. Renee and Felix Moya Update Nov.19, 2024. It is almost 11am. 10:45am. Never received a Call back. Messages left on Answering Machine. Called and spoke with Andrew this morning. We are planning on towing our Car in. We were told 2-3 Weeks to a Month more. Many Cars in front of us. We have been waiting since October 15th have returned 3 times. Why are we being treated so BADLY? We have not had a dependable Car for over 3 Weeks. We have already paid for our Transmission why are we having to wait a 2nd Month? Why are other Cars being taken in front of us? Update 10:58 tried to drive Car to Rio Grande Automotive. There isn’t power and now something smells like Gas. While car was in shop first time Andrew said Wires were touching and they fixed it. Now smelling Gas and no Power to safely take our car back. Having AAA tow it back to Rio Grande Auto. Update- Called back and spoke to Andrew. Our car is being towed in now. 4th time back. Tow Company called and will be here before 2pm 1st return was because car was skipping when Gear change. When showed Mechanic we were asked to park and change Gears with Car on. Transmission Fluid came out on top. They said it was ok and topped off with Fluid saying it was low. 2nd Return still skipping Gear left Car. Was called and told a wire was loose, their fault and fixed. 3rd time Gear skipping when driving, Dropped off and was told might be a Filter issue. Told running fine and pick up.ok to drive to Colorado. 4th time-Nov 17, 2024 Test Drive to Santa Fe. Car could not get enough Speed to get up through traffic. intersection on Griegos and 4th was extremely scary. Could not test drive. Nov 19th Towed to shop. Nov 25th- still waiting for update and Diagnostic to be done. Called and stopped by. Noticed a huge amount of Transmission Fluid under front of SUV. Called Chris over and showed him. Took photo.

Nov 20, 2024

I had the same repair done twice by Rio Grande Automotive. I paid almost $700 for the first repair in January and it had to be redone in May. It was under warranty, so it didn't cost me anything the second time around. In July, I took my car to the dealership for a recall, which had nothing to do with the repairs done at Rio Grande Automotive. The dealership video records their work and when they opened the hood on my car, the repair done by Rio Grande was tied up with zip ties and in summary was not done correctly and had to be done yet again. I contacted Rio Grande, sent them the video and requested that they make good on this repair by refunding all or at least a portion of the $700 I had paid them. I was told that since the work was still under warranty, they could not refund any of my money, but they would do the work again. Why would I trust them to do the work again? They didn't get it right the first two times. I've done business with Rio Grande for a few years and have recommended them to other people as well. I don't think they're bad guys, I just expect them to make right on this situation and I don't think doing the work again is the answer. I emailed the owner twice to discuss the situation and he has never replied. In my email I stated that I'm not the type to give bad reviews so I won't. I'm giving them 3 stars because not all the work they did on my car was bad. The only reason I won't go back is simply because the owner has refused to acknowledge my concerns. BTW, Andrew gets 5 stars simply because he's always been cordial and easy to work with.

Aug 27, 2024

They were fast and friendly. The prices are also fair.

Jul 27, 2024

Exceptional value and quality work! Very reasonable labor charges thank you!

Jul 27, 2024

I highly recommend this auto shop. I had my car repaired due to a collision. The staff were all very helpful and professional, with special mention to Chris and Andrew. They always update me with the status of the repairs and the timeline of repair was accurate. I am very happy with the results and I will definitely go back for the maintenance of my vehicles. Again, thanks to Chris and Andrew.. we were really taken cared of.

Jul 27, 2024

Professional and honest.I appreciate you guys taking on a job working with my insurance that no one else wanted to do.You saved us a lot of time and money by not having to use the dealership.You made repairing a stolen car a lot less stressful.You guys rock,thank you!

Jul 27, 2024

Sucks

Jun 27, 2024

5 stars all day baby

Jun 27, 2024

Called Rio Grande about a quote to see how much it would cost to repair an issue on our truck. I was referred to them. The gentleman who answered was very helpful and kind. He let me know that they were busy with other repairs in their garage. I believe it was Andrew who told me he would find out if they could add my truck to the list. He put me on hold and came back and asked if I was willing to leave the truck Wednesday and it would be ready by Friday. Well, I dropped the truck off Wednesday, and by Thursday around noon, it was ready!! I was surprised and happy. I let Andrew know I'm a AAA customer as well. He added that to my bill, and it helped me alot. No one likes having their automobile breaking down because you have to pay so much to get it repaired. But if an auto shop is willing to give a discount such as a AAA discount, it certainly helps. Thank you to Rio Grande Automotive for repairs on my Chevrolet Colorado. The thermostat is working great, and the truck is running excellent now. I know where to go for my repair down the road later on. Thank you to all the skilled mechanics there. Keep up the great job and excellent customer service. 5 plus stars. I highly recommend you stop by their shop for your next auto repair. They don't give you the run around. Up front and honest. 👍🏼💯🙂🚙

Jun 27, 2024

Highly recommend bringing your vehicle here. The guys go above and are honest and fair.

Jun 27, 2024

Our diagnostic scan showed an error code and our check engine light was on. We called on Friday, they told us to bring it in Monday at 8 a.m. and we did. We also asked them to check belts and chains, shocks and struts and give us an estimate for all of it. They never called and they close at 5:00 so I called at 4:30. They hadn't even done the inspection and they said they would look it over and call me back. Nope, they didn't. The next morning when I called them again, they were all apologizing and trying to explain how busy they were blah blah blah. They did diagnose the check engine/error code and our car is at another auto mechanic now for about the same price. They just made me feel unheard, not taken care of, unimportant, inconvenienced and angry. I said I didn't want to pay for the diagnostic and they agreed so that's the only reason they get one star from me.

May 27, 2024

I highly recommend Rio Grande automotive! They were not only super nice and helpful, they we able to answer all of my questions and get my vehicle in and out ! 10/10 all around.

May 27, 2024

The staff was professional and I felt the price was good when compared to other shops in Albuquerque. The staff took pictures and a video to show me the problem and explained why it was important to fix. My car was ready at the time promised.

May 27, 2024

They do great work and have kind and helpful staff!

Apr 27, 2024

My driver's side door handle broke off from my 1997 Camry. I called Rio Grande Automotive and can honestly say I would give them more stars if I could. From the time I called to make an appointment, to them handing me my keys after the work was finished, they were nothing but professional, personable, and just super nice guys. They offered suggestions that fit my tight budget. They kept me informed of what was going on when the wrong color paint was delivered to them and had the work completed when they said they would. Highly recommend!

Feb 27, 2024

Good quick honest work, a little on the high end to get work done! But they are mechanics you pay for what you get.i will definitely go back and recommend this company .

Feb 27, 2024

Very expensive and too long to get anything done

Jan 27, 2024

Amazing service and reasonable price points I could not be more grateful for the staff at Rio Grande Automotive!

Jan 27, 2024

As a woman, entering an automotive shop can be very intimidating but Rio Grande treated me with such professionalism and courtesy. I would definitely recommend!

Jan 27, 2024

I seriously can’t say enough good things about this shop. I took my work vehicles to Rio Grande Automotive and they finished the work very quickly and with great professionalism. I will always bring my vehicles here and I recommended them to all friends and family. If I could give more than 5 stars I would!

Jan 27, 2024

Rio Grande Automotive does Great Work!

Dec 27, 2023

Chris and Travis got me in immediately and made sure my vehicle was in top shape . If you ever have any issues with your vehicles I highly recommend you take it to Rio Grande Automotive , you won’t be disappointed! The customer service made me feel as if I was family !

Dec 27, 2023

Will update when the repairs are completed, so far I am quite impressed with the front of shop (Andrew and Chris), and with the crew (Travis is very thorough in his evaluations).

Nov 27, 2023

Rio Grande Automotive is always knowledgeable and trustworthy. Will continue to take all my vehicles there.

Nov 27, 2023

Very honest and helpful

Nov 27, 2023

Excellent service. Friendly MGMT Extremely detailed and professional. Experience was pleasant and simple. Honestly & factual on auto evaluations.

Nov 27, 2023

Far price good work can't beat it 👌

Nov 27, 2023

I took our Durango to Andrew for rear shocks and they did a great job, didn't over charge and didn't say we needed any other things we didn't need. They were very kind and did the job in great time. I will be taking my vehicles to them always in the future. We have had so many nightmares with other mechanics, great to find a really good company I can count on. Thanks so much Andrew.

Nov 27, 2023

Over the years, they've worked on 10 of my car's and many of my friends' cars as well? They always do good work. They stand behind everything they do. Ask for Andrew. Tell em coop sent you.

Nov 27, 2023

Professionaly awesome

Nov 27, 2023

Very honest mechanics that do great work. I highly recommend them. Fair prices, don't overcharge or pop up a bunch of surprise fees or parts at bill time. Usually not a crazy long wait like the dealership has been.

Nov 27, 2023

We really like Rio Grande, we take our cars here all the time. They are always kind and patient and get the job done well.

Nov 27, 2023

😊This place really cares about you. Honest, great work and reasonably priced. People behind the desk are very friendly and thoughtful. Only place I like going to.