Rita Ranch Automotive & Tire

Sep 06, 2024

Our go-to auto service garage in Vail. They are truly dedicated to maintaining a positive relationship with the community they work and live in. Taken all of our vehicles here for years and they have a good system of making recommendations in a medical triage fashion; Urgent, Routine maintenance, and Continue to Monitor. We will continue to place our trust in them.

Jul 06, 2024

Reasonably priced oil and air filter change, but even better it’s a clean shop with a clean waiting area, great communication about the status of the car, and kind staff. I’ll definitely be going back.

Jun 06, 2024

Great staff, willing to work with the customers to get there car fixed.

Mar 06, 2024

If you can’t pick up your own tires from the distributor the least you can do is tip your Doordash driver. What a lazy business. From your other reviews, I bet you overcharged the customer for labor too.

Mar 06, 2024

My son took his vehicle in for breaks that had been repaired multiple times by another shop in Tucson. His breaks would wear out in less than 6mths and the ABS light would not turn off after 2years. After various mechanics saying they could not figure it out. We took it in to RRA and their team took the time to look over all parts noticing something was not installed correctly. After two days with the car my son doesn’t have the ABS light on and says the car is running so nice and no more scratching from the breaks. Highly recommend!

Mar 06, 2024

They are an excellent car service center, and they give back to the community by donating to the local school system. Anything you need in mechanical repair, they can do it.

Feb 06, 2024

Check engine light came charged me $194.00 to replace my gas cap. Seems like every time they check something there's an added 145.00 charge. I'm not suprised if you talk to them there's not a charge. Also if you don't give cash there's a 4% fee

Feb 06, 2024

THEFT!! I have taken my car to them before and everything was fine and the work was great. I thought it was a trustful place. Fast forward to a couple days ago… we took my truck in to get looked at. They needed to keep it over night, didn’t think that was any issue. Next day we pick it up and immediately before even leaving the lot my brother in law noticed his work bag with all his tools in it is GONE! We talked to the desk guy, he was insinuating that it must’ve happened over night. NO windows were broken, NO damage to the doors were caused, and his sawzall was still there in the open so there’s no way it could’ve been stolen over night. After asking him to check the footage he said there is no cameras outside the shop and none inside the shop either. Very suspicious. Take extreme caution going to this shop!

Dec 06, 2023

Did a great job on my old F-150's front end alignment.

Dec 06, 2023

Honest, trustworthy with fair pricing. Been using them for about 5 years. Will travel 25” to get my oil changes there. When selling my oldie but goodie 1989 Suburban, suggested to buyer he used them to check car out as they had done all the maintenance on the vehicle. You’d think they may skirt issues in support of their customer. No. They gave the buyer the real story requiring a minor but necessary repair. Ethical. Not too often you find that in todays world but I’m so ever grateful I did. Thanks George and crew for being there for us!

Dec 06, 2023

My husband and I bring all of our vehicles to Rita Ranch Automotive. The staff are professional, and prices are competitive.

Dec 06, 2023

Others may have better luck than I did but they tried to literally charge me double what it should have been. Took my car in to diagnose it not wanting to start. I explained what had already been done and I needed the fuel system and evap system pressure checked. They told me the fuel pump system was not holding pressure ok fare enough than came the issue, they wanted $900 to replace the pump. I asked them what brand and how much was the pump. They told me precision (oriley's autoparts house brand) and it was $560!!!! This didn't sound right. I called oriley's and they told me the fwd one was 275 and they didn't make one for the awd (what i had. I called them back to ask what was up. Different person insisted precision did and gave me this line about how consumers can get parts cheaper and the "list price" was 560. He wanted me to believe that automotive shops Pay more for parts than consumers. This is 100% a lie. I called a friend that works at a dealer and uses oriley's and he verified precision does not make a pump for my car and that they pay 20-30% lower than what consumers pay and no reputable shop pays or charges customers "list price" and that is something shady shops use as a way to over charge people that don'tknow better. I also asked him to look up the book hours on aldata for replacement of a fuel pump. It was 1.8 hours. They where going to charge me for 3.5 hours. Even if they where going to charge extra for testing after they replaced the pump it doesn't excuse them trying to charge me double for who knows what part and lying to me about it! I pointed out to them that even a pump from the dealer is 440 and why are they trying to charge more than what the dealership would charge. He only told me I could come get my car if I wanted. Well they got $125 from me for diagnoses that I will now have to pay another shops to do again because I can't trust them.

Dec 06, 2023

Very helpful, work was completed on time.

Dec 06, 2023

Always recommend!!! We have been taking our cars here for almost 7 years. With no appointments, I’ve made sure to drop the car or be in line when they open and our cars are always treated with the best care and finished in a a reasonable amount of time, or lightning fast. They keep excellent records of the service they’ve done on the cars and are so thoughtful when suggesting repairs. Never pushy, and always honest in their handling of things. It’s going to be hard moving away and trusting someone else with our vehicles!

Dec 06, 2023

DO NOT get your oil changed here. They charged me $100 to get mine done on a sedan and I called the local auto center at Walmart afterwards and they gave me a quoted price of $50.

Dec 06, 2023

Facility covers a few large communities and does a good job keeping wait times to a minimum while keeping quality of repairs high.

Dec 06, 2023

Great service. Very trustworthy.

Dec 06, 2023

HUGE shoutout to Terry (the owner) and his crew! I have a relatively new car, so I haven't needed Terry's service for a while, but as I was on the interstate, the skid plate under my car came unbolted on one side causing such awful noise that I thought I had blown a tire. I drove directly to his shop. His crew secured the skid plate at no charge! If anything, I should have been charged for their labor. I brought in a pizza lunch for the crew the next day... they are a hardworking bunch! If you are looking for an honest, reputable repair shop, look no further! Terry also donates a portion of all oil changes to schools within the Vail School District. As a teacher in the district, I appreciate that!

Dec 06, 2023

Had a broken valve spring in my 2010 Ford Ranger. They got it in right away, diagnosed and fixed the problem within a few days all at a reasonable price.

Dec 06, 2023

I have taken my old truck to Rita, Ranch, automotive on two occasions. Both times they have found the problems and corrected them. They have some awesome mechanics. I mean real mechanics. Oh, I cannot complain about the price of repairs because it involves a lot of work, A lot of knowledge, a lot of tools and a lot of equipment that people don’t have to do things like this themselves. Two thumbs up, thank you guys. Bruce Baillie

Dec 06, 2023

I just delivered parts

Dec 06, 2023

Rita Ranch Automotive is one of my most trusted when it comes to mounting wheels and tires. I have brought several expensive wheel sets to them over the years and would not hesitate to continue having them do the mounting and balancing every time. They were also very helpful with loading and unloading the wheels and tires from my vehicle with care(I just recently got out of the hospital) to make sure my vehicle doesn’t get damaged. They are all awesome! They also mounted tires on my $12k set of Vossen forged custom built wheels for my Model X P100D flawlessly. Update 8/15/23: I just had them swap over Tesla TPMS sensors from my Model Y Performance stock wheels onto the new forged set with no problems and they beat Discount Tire and Big O Tire’s cost.

Dec 06, 2023

Their price was steep on a break pad replacement. Quoted 500.00 for front brake pad replacement. Found someone that did it for 150.00.

Dec 06, 2023

They are parts changers, not mechanics. There is a huge difference.

Dec 06, 2023

Very honest & friendly

Dec 06, 2023

Was charged for 2 1/2 hours of labor for a 1 1/2 job waited for 7 and a 1/2 hours for the part to show up. wouldn't recommend to my enemy. Only reason they are getting 2 stars is the job was done and they gave me a discount for my wait. So if money and time are no object to you then this is your place!

Dec 06, 2023

Crazy. I brought my own parts and got charged 600 dollars for a 2 hour job. Then got a call saying they were going to need to add more labor time

Dec 06, 2023

I've been going here since I moved to Tucson 4 yrs ago. Today I went in to get an oil change and I asked George if someone could look at my front tires. I was told by another well know place ( when getting tire pressure checked) that the front tires needed replaced soon. I had made an appt at another place to have 2 new tires put on, actually the appt was for later on today. George came back inside, said my tires are good and still have a lot of miles on them. He suggested they be rotated and I said sure...All the guys at RR Auto are Friendly, super nice and so knowledgeable! I'll never go anywhere else!!!

Dec 06, 2023

They won't let you schedule an oil change here. I explained on the phone that I would need to arrive at 4. I was told on the phone that this is fine, and I may have to wait for an hour when I arrive. When I arrived at the shop they told me they didn't have time to help, and that 4 is way to late to show up for an oil change. This poor experience could have been prevented either by scheduling the oil change, or telling me that 4pm is not a good time. Neither of these things happened. Huge waste of time. I'm a fleet manager looking for reputable shops in the area. We have 132 vehicles in the fleet I manage. If anybody else is interested in a loyal partnership.

Dec 06, 2023

This is a shop you can trust! Had 4 roters put on our 2013 Pathfinder a few months ago. Front roters were acting up and brought it in for a look. Roters were replaced under warranty with no questions asked! Thanks Chris and crew for the quick service. You can't go wrong with this shop!!!! Thanks, Robert & Cindy Bentley under warranty warranty

Dec 06, 2023

This is the best place for not just tires but also great customer service!

Dec 06, 2023

Very reliable and knowledgable employees , Chris and George

Dec 06, 2023

Went in for my 370z that I needed to have my alignment and suspension set up fixed. They got my car in and really got it perfect for both looks and how it drives. Wish I went there in the first place for my alignment and tires but now I know who to keep going back to.

Dec 06, 2023

Went in for oil change and they overinflated my tire pressure. Called in and got nothing but excuses. Person that answered said “air is 78% nitrogen”, that helps me little. I had pure nitrogen and now it is mixed. Had he checked the pressures and set to the door sticker, he would not have needed to add pressure nor would he have contaminated the air. So now I have to make another appointment to resolve this. Update: During my visit, one of the reasons I had to wait so long was that the technician was resetting the service reminder. Discovered it was not.

Dec 06, 2022

Only mechanic I'll take my truck to.

Dec 06, 2022

We use them for all our work trucks we are in and out of their shop at a reasonable time. They do great work for a very reasonable price.