River Oaks Firestone

Nov 07, 2024

Idk. This location doesn't accept their own Firestone card. That's quite disappointing. Wasn't able to be serviced.

Oct 07, 2024

Extremely professional shop, and they have earned my future business. Helped me out in a pinch with my car and Robert did a great job keeping me informed on their progress. Highly recommend bringing your cars here for all your needs!

Oct 07, 2024

I am a public storage customer, which is the next business, the street is under construction, an employee of this workshop came out very angry because I was looking for the easiest way to enter my storage, Justin, a Firestone employee, came out very aggressive wanting to fight with me because a cone collapses to block the entrance to the storage, I have a large vehicle (Justin is not a traffic agent) I can move the cones as a store customer, bad experience does not bother your business at all, how can I take my vehicle to your workshop if you do not know how to treat even your neighbors, bad experience and I live on a block

Jul 07, 2024

Excellent service, the staff is fantastic, already set a appointment for my other car.

Jul 07, 2024

Great Customer Service, Friendly Staff and Very Fair Pricing. I will never go anywhere else. Highly recommend 🌟🌟🌟🌟🌟

Jul 07, 2024

Great Staff, Fanastic Customer Service, Fair Prices & Knowledgeable Techs. They go Extra 10 Miles for their Customers & Wash Cars Free. Love this River Oaks Firestone ❤️ 🌟🌟🌟🌟🌟

Jul 07, 2024

Have taken multiple vehicles for body work and service. Great experience every time.

Apr 07, 2024

Great guys and quick service. My definite recommendation

Apr 07, 2024

Took my car in for the engine oil , brake fluid change and also inspecting my A/C and brake pads. They provided excellent service at extremely fair prices. Will be coming here for all my repair needs. Special thanks to Mr Eddie and ROF’s team for such an awesome customer care.

Mar 07, 2024

Honest and I wouldn’t take my car anywhere else. Robert is the best !

Feb 07, 2024

My car's fender had come loose, and they fixed it perfectly and very economically. They also put air in my tires, and washed the car without me even asking. Professional and friendly staff.

Jan 07, 2024

Friendly and helpful services

Dec 07, 2023

Had all kinds of work done here and it's always done correctly and promptly. For example, I scratched the back door of my new Mertz with the garage door opener and Eddie repainted and replaced the badging so you can't tell it ever happened. Another time they fixed up a friend's somewhat neglected Accord and noticed the brake fluid was shall we day past the expiration date. They replaced and probably kept him from driving into a telephone pole. Before the last cold spell I had them test my battery which they did for no charge.

Dec 07, 2023

I cannot begin to tell you how much I appreciate these guys! I'm not sure I would get the same type of service if my own family owned and operated this business. They are really honest and super reliable. Their communication is above and beyond, 100% of the time. I've taken our cars to ROF for a variety of reasons... everything from inspections, oil changes, tire issues, little dents, etc. My mother recently had an issue with her Tesla X (which Tesla refused to help with) which left her stranded near my house, on San Felipe. I picked up the phone, called Robert and it got handled! They had a wrecker out in the matter of a few minutes, and had my squared away within a few days. They make it personal. Thank you!~ Kerry Walker

Dec 07, 2023

Loved 😍 Mr Sanchez. Office was clean. Clerk was nice. I'll return and recommend him and his shop...

Dec 07, 2023

Buen servicio

Dec 07, 2023

Came in with a flat and they were very welcoming and got it fixed quick. They knew we were out of town and wanted us to get on the road as soon as possible. Very hospitable, and very, very nice. If we get a flat in Houston again, I will be sure to go back!

Dec 07, 2023

Fantastic! Came here for the 1st time and received a warm welcoming. Staff is immediately helpful and continously check if you need anything while waiting for your service repair. Had inspection done in a matter of minutes, was very satisfied and will return again for vehicle service needs. thank you, River Oaks Firestone!

Dec 07, 2023

Great service. Only place I will take my Abarth

Dec 07, 2023

Horrible! Unprofessional and judgmental workers who berate the customer for what there wearing! Was there for service and walking to the office one of the workers shouted “look at this guy, he’s still wearing a mask” so I said yes I am! As i have autoimmune disease and can’t handle the slightest illness. Once in the office the worker came in the office and shook his head “no” and the desk clerk as to say he didn’t want to do anything for my vehicle. The clerk walked out and immediately returned to the office and claimed that they can not complete the inspection as for “my tint was to dark” even though it was the windows were done by a dealer. So unless you want to be judged and harassed for your own personal illness and what you choose to wear. DO NOT GO HERE! There is a better place down the road. And even better Firestone location a few miles. Were guess what. My inspection passed with the professionalism you’d expect form a business…

Dec 07, 2023

Quality and Integrity are just two (of many) positive reasons I recommend River Oaks Firestone! They are always there for me when I need them….Providing excellent service at extremely fair prices (if a minor repair occasionally for free, the owner just asks me to tip the guy who did the work!) I will never take my car to another shop! These guys are like having a big brother in the business. I’m so grateful to have a place to take my car to that I can always trust…Thank you guys!!!

Dec 07, 2023

Service You Can Trust ROF are great people: knowledgeable, professional & friendly. They provide clear and precise estimates and their services are performed correctly the first time. Excellent communication, fair pricing and people you can trust.

Dec 07, 2023

These guys are amazing. Professional, friendly, courteous, and will definitely go the extra mile to accommodate. Can’t recommend them enough. Lori Gross

Dec 07, 2023

This Firestone location gave me theee best service I’ve received in a very long time. I called this location after receiving a very high quote on an A/C repair. Eddie called me back to confirm my appointment and assured me they would inspect my A/C unit free of charge. Needless to say, my A/C was repaired at a significantly cheaper quote than what Pep boys had quoted. Additionally, Robert took me into the shop to show me the parts that were replaced and explained to me what happened. My A/C seems to be working just fine in this 104 degree weather. And on top of that, they washed my car and picked me up from my place to get my car. Even my dealership doesn’t do all that. Eddie and Robert, thank you for the great customer service experience.

Dec 07, 2023

Took my car in to have front fender fixed. I have a high insurance deductible, and the permanent repair would have cost slightly more than my deductible . They offered me a temporary fix in the interim, for a very reasonable price. And did a fantastic job! Eddie and his staff were extremely friendly and helpful, and the service is outstanding! They even dropped me off and picked me up from work. Will be coming here for all my repair needs. Thank you.

Dec 07, 2023

Very good attention and good prices are incredible 👏

Dec 07, 2023

Kind and considerate - but does not offer state inspections.

Dec 07, 2023

The owner Eddie is a super nice guy! He will treat you right.

Dec 07, 2023

They have recently done work on my husband's car and mine. We are both very happy with the service we have received. Especially as a woman, I get often frustrated with the way mechanic stores don't explain things to me so well, but in this location they are incredibly helpful, thorough, and they even taught me a few things. I can't recommend them enough! My car looked new and felt better than it did in a long time. We will not be going anywhere else.

Dec 07, 2022

Blown away with roberts professionalism. Absolutely fantastic people who helped me fix my windshield , pick the right tires , & other maintenance right before I had to move out of state. I also want to point out that They fixed my windshield for a lot less than other stores I called which was a pleasant surprise considering the location of this store. I would say I’d be back but I will be out of state. Thank y’all!

Dec 07, 2022

I have gone here on two occasions to fix a leak in my tire. The first time patched up with no issues. The second time I got it patched and drove back to my apartment (less than 1 mile away). The next day I came outside and the tire was completely flat. When I approached the firestone about a refund for the tire they failed to properly patch, they gave me a lackluster excuse about how I must have picked up a hole on the way back to my apartment (a 2 minute drive from the Firestone). They told me the manager would reach out over the phone to discuss the issue with me...no surprise he never did. It's places like this that make you feel like car repair shops are trying to swindle and take advantage of you any chance they get. This location was recommended to me by multiple coworkers who have lived in river oaks for 15+ years. Safe to say they will not be receiving any repeat business from any of us. Disappointed to say the least...what kind of business is willing to lose several repeat customers over a $50 tire repair? Mistakes happen and I understand that but at least make them right when they do occur.

Dec 07, 2022

The staff at River Oaks Firestone is very knowledgeable, hospitable, and professional. They responded quickly to my needs and were very good at providing updates and keeping me informed about the state of the car, ongoing decisions, etc. My 24-yr-old Ford Taurus is now running strong after they repaired some long-standing transmission issues. It would be very difficult to find a place with better hospitality than theirs. Wait times in the office were very short, but when there was a delay, the staff was very attentive and provided water, coffee, etc. Most of all, they are very honest, which is a quality that seems to be rarely found in a mechanic shop. They treat their customers with a respect that goes beyond "professionalism," and I can safely say they really do work beyond mere expectations to serve their customers.