Robertson Tire - Brookside

Dec 07, 2024

Would not recommend if you prefer decent customer service. Also, not first come first service. Rude, dismissive, and zero communication unless you do all the work as the customer.

Dec 04, 2024

Friendly staff willing to work with you. One of the few places I feel I can trust when it comes to my car.

Nov 16, 2024

They cracked my windshield, denied they had a part in it. Still waiting on a call from their corporate office.

Nov 07, 2024

I came in and I had ordered 4 tires and they were at shop, it took 2 hours for them to pull in my car , it looks like they to hire more tire techs, the 2 there were working hard and being very fast paced and need to be recognized. The quality of work was great, just the matter of time could have been less if you all had more people .

Nov 07, 2024

If I could give this shop 0 stars I would! Decent customer service means nothing when the work done is poor quality. I bought two news tires from them in December last year and within less than a year, this month, was told I needed another tire to replace one of the new tires I previously purchased from them. I initially went to them the first time because one of my rear tires had a flat and a new tire was needed and was told the other rear tire was very old, which I knew. Therefore I figured I get both rear tires replaced at the same time. When my car was given back the "tire needs air" light was on and didn't go off. I informed the shop and they said I would need to take it to a dealership and have the car reset. I don't know much about cars and never had this issue before so I assumed they were right. Well the light never went off and since my car is almost 20 years old I figured, it was just something that I had to deal with. About a month later that rear passenger tire was slightly flat and I couldn't understand why. Nonetheless I went to the shop and filled it with air and sent me on my way. About once a month or every other I was returning to the shop because that same new tire was slightly deflated. Well last week I come outside to see my tire is completely flat and go straight to Roberston Tire on S Peoria. I was basically told I need another tire and after having to prove that the tire was bought at that shop, I was told that because I didn't purchase a warranty for the tire there was nothing they could do unless I wanted to buy another tire. I left, very upset, and found a local shop to go to and got a used tire to replace it. The local shop. Once the tire was fixed and my "tire needs air" light that had been on for almost a year since my new tires were bought and installed by Robertson Tire, suddenly turned off. I was told by the guy who replaced my tire that the previous tire was not installed correctly which probably lead to the ongoing issues I've had with that tire for about a year. Clearly a tire shop should know how to properly install a tire but when it comes to Robertson, I now realize I was wrong. I guess it doesn't make sense to do quality work when instead you can do crappy work and then charge the customer for a new tire again and make more money. I don't usually write reviews often but having moved to Tulsa through the Tulsa Remote program to make Tulsa my new home, I will be informing everyone I know and the 3,000 plus members of Tulsa Remote to not use this business (and any of their locations for any service). DO NOT GO TO ROBERSTON TIRE FOR ANY SERVICE!

Oct 07, 2024

Guys at the desk suck

Oct 07, 2024

The technicians at this location improperly installed my brake pads, leading to warped rotors and damaged calipers. The initial repair caused further issues, and I now have to spend more to fix them. Just several months after the brake pads were replaced here, I experienced significant shakiness while driving. Two other repair shops confirmed the same problem after inspecting the vehicle. While this place might be okay for tire changes, I wouldn’t recommend them for brake or rotor work.

Sep 07, 2024

Your response is NOT accurate, 1) I was the 3rd person to check in that morning, 2) was told it could take longer of you needed parts which was not the case and 3) you knew when I called at 2PM that you needed to try updating your software and not 2 minutes after I called you called back to say you could not update. Bottom line someone should have apologized versus one Manager sitting in the back office mouthing off and the other Manager standing in the shop vaping. Went to the store yesterday to specifically ask if they could change the brake pads on my car, was told no problem, took my car in this morning at 7:30AM (3rd person in line), at 2PM I called to be told that they could not change my brake pads because they did have a tool to work on my car. They had my car over 6 hours and never bothered to call me, essentially wasted an entire day and now I need to take my car tomorrow to the dealership to have the work completed. There was no apology, nothing! Brad the district manager said they should have known they couldn’t work on my car due to the technology, very frustrating.

Aug 07, 2024

Excellent service on new brakes and new tires. The manager, Keith Combs, went above and beyond to provide spectacular customer service on a few issues I had with my truck. I highly recommend and will not go anywhere else in town.

Aug 07, 2024

Top quality tires installed in a timely manner. The two gentlemen working the counter great team that get things done. The only reason they don't get the 5th star is Chad

Jul 07, 2024

Fuimos a que nos arreglaran el carro y salió peor que cómo entro son transas esos gringos cuidado

Jul 07, 2024

Quick great service

Jun 07, 2024

Yesterday I went to Bixby at 4:20 and they didn't want to attend me to change my oil, I called the memorial and neither. Today I came to the worst at 4:30 and they were TOO kind and I was able to change my oil, they were also very kind to my baby and my puppy

Apr 07, 2024

This is the most reputable shop I’ve ever had the pleasure of doing business with. They are there to take care of you, not take advantage of you. For as long as I live in the Tulsa area and own vehicles, I will be visiting Robertson tire.

Mar 07, 2024

I have been going there for years and have noticed they have a team at the front desk that works well together. They have always been friendly.

Mar 07, 2024

Robertson Tire in Brookside is THEE BEST. Hands down. Their "people skills" are second to none: they greet everyone who comes through the door, no matter how busy they are.( If you haven't noticed, that's a lost art these days...)They are welcoming, professional, and kind. They don't give you a big sales pitch; they just get right to what you need and want for your car. They are honest and friendly. Just a great group of folks. They used to be known as the Bearded Brigade--Kyle, Keith, and and other rascals--but now they have Katie on board and so we've renamed them: The Nicest Damn People You'll Ever Meet. Katie is a wonderful addition who has been in the car business for a couple decades. Very knowledgeable. All in all, if you don't take your car here you're missing out on top notch expertise and service... with a little fun thrown in.

Mar 07, 2024

Super fast and friendly service! My first time there, they fixed my flat tire quickly and free of charge. Thanks!

Mar 07, 2024

These guys just lied to me to kick my work for the day. Said my tie rods are bad. I own an auto repair shop and just don’t have an alignment machine. My lead tech and I inspected my tie rods last night. They are not brand new but they don’t have any play in them. I was told they are loose and have play in them and that is a straight up lie.

Feb 07, 2024

EVERYONE was so helpful and nice to everyone that came in. Never felt uncomfortable asking questions. Highly recommend.

Jan 07, 2024

Always great service. Only place I take my vehicles

Jan 07, 2024

Always super service. They rarely if ever charge to fix a flat. Very fair and competitive on pricing. I will always try to buy and use this business. They are a wonderful local operation.

Jan 07, 2024

For the past 30+ years I have been getting the majority of my car work done here. They don’t do everything, but if it’s something they do, I have them do it. Never disappointed.

Jan 07, 2024

These guys are great. Everytime I go to the Brookside location the service is spot on. Update. Fixed my truck that I thought was a bigger problem and I couldn't be more happier 🍻 cheers

Jan 07, 2024

We were in the Tulsa area from OKC and noticed a nail in one of my tires. Robertson’s helped me get it quickly patched up at no cost! Very friendly and helpful. Highly recommend.

Dec 07, 2023

Chad and crew were very professional, courteous and efficient. In and out in a short period. Definitely recommend these guys.

Dec 07, 2023

Clean store, friendly staff, quick service.

Dec 07, 2023

Hobest and reliable.

Dec 07, 2023

Quickest location in the city. Always gets me in and out for an oil change

Dec 07, 2023

Took my Subaru here for routine oil change. Left with a completely drained transmission. I guess they accidentally drained the transmission fluid and didn’t refill it. I immediately knew there was a problem the second I left the lot. Took it right back. Hardly got an apology. No offer to get a 3rd party confirmation that no damage was done. Just bad customer service. Mistakes happen, but they should be acknowledged and made right. Didn’t offer to refund my money either. Been going to Robertson my entire life. And this, coupled with another bad experience at the mingo location, means the end for me and Robertson tire. *** The manager of this location, Kyle, reached out to me and apologized and offered to make the situation right. That meant a lot.

Dec 07, 2023

usually great service however this visit was disappointing. looking for 4 new tires for my pickup. didn't give me options or availability and seemed indifferent. got my tires elsewhere. hope all locations are not the same and this was an isolated deal.