Rock Springs Auto Repair

Nov 13, 2024

Great service , amazing people. Definitely recommend

Nov 13, 2024

Hello, I am Esther. We sell car suspension test machine, if you have interest, welcome to contact.

Nov 06, 2024

I was on a trip to good old RS when my challenger and I had a small problem on the road. I limped car in and got an estimate done, $6000 and would take 3 weeks, replace transmission,( long story, details not needed). Took estimate to RSAR and they worked on it and said they could get parts and complete job in a few days. They knew I was in town for a short period of time, and they were able to get the job done. It took one extra day which was ok as we were talking about it. I drove the car home over 1000 miles and had no issues. The shop did a great job from top to bottom! Strongly recommend them, support these people!

Oct 27, 2024

I'm very late in leaving this review, but I was here in December of 2023 with a friend. We had started a cross-country road trip in Salt Lake City and within two hours of leaving, had an issue with our car. Honestly, I can't even remember what it was, but we were towed nearly 60 miles to this little gem of a shop. The husband-and-wife duo who helped us were so incredibly kind to us during a really challenging and unexpected situation. They helped us find accommodations in Rock Springs and even gave us a ride to the hotel in their personal car. We ended up needing to stay only one night while they worked as fast as humanly possible to repair our vehicle (including getting a part ordered in from another town nearby) and get us out of Rock Springs within 24 hours when (if memory serves) the original thought was that it could be a couple of days. Mind you, this was only a week or so before Christmas,. We were so grateful for their speed, kindness, hospitality, and great work. They even let my friend bring her cat into their charming little waiting area, and everyone was excited to say hello--including the shop's resident pup! Almost a year later and my friend tells me the car runs great after their repair--no further issues. Thank you so much for your help, apologies it took so long for the review to go up, and if I'm ever in need of auto repair in the Rock Springs area, rest assured I'll be back. We hope you all had a merry Christmas last year, and wish you peace, joy, and happiness in the upcoming holidays this year. Best wishes from Andrew, Cassidy, and Kiwi (the kitty) in Boston!

Sep 27, 2024

I too was passing through... Found out through a very helpful state trooper that I needed to head into Rock Springs, it gave me the best choices of options to get a severe mechanical breakdown repaired and back on the road. We found Rock Springs Auto Repair by happenstance honestly, but these folks are salt of the earth people. So gracious to help and make us feel safe and welcome to this little town. They didn't have to help, but they chose to and that to me is worth anything I can do to help the business thrive. In the world of choices, I hope this review finds you in desperate need of an answer and emphatically YES, just take it there, no questions.

Aug 27, 2024

As we were traveling home and broke down in Rock Springs we were highly recommended to Rock Springs Auto Repair. They did not disappoint. Deb and all of the employees there were very nice, made us feel at home, kept us up to date on what they found out was causing the problem and never tried to force anything else on us. They had us back on the road the same day we took our truck into them.

Aug 27, 2024

Excellent place to go new owners are the best also really good mechanics with lots of combined knowledge.

Aug 27, 2024

Wonderful people that helped me for a very reasonable price, far cheaper than I expected. Car runs perfectly now. Thanks Debbie and Cory

Jul 27, 2024

Amazing people! Wonderful service! Courteous, they helped us out in a pinch. Also did it on a Saturday when they aren’t open. They didn’t leave us stranded as we aren’t from the area. Not many people like this now a days. I would highly recommend them!!

Jul 27, 2024

Big thanks to this shop for getting us in! We were traveling cross country and our front brakes needed replaced when we burned them out on some steep declines pulling our fifthwheel. These guys got us in the day before the 4th of July, replaced the brakes and rotors and had us on our way again. Thank you!

Jul 27, 2024

Out of town and broke down with total engine failure while traveling I-80. Hubert, Brent & Lily, acknowledging the gravity of the scenario, diagnosed within 2.5 hours of arrival and provided the necessary paperwork for me to deal with the manufacturer. The professional courtesies extended were amazing, expense very reasonable and service, top notch. Highly recommended!! Thank you all SO much.

Jul 27, 2024

They were so amazing and kind! They helped me as quick as possible and made the entire experience wonderful!

May 27, 2024

Alternator gave out in the middle of a big road trip, but they had me back on the road in an hour. Can’t recommend enough. Amazing service!

May 27, 2024

Brent was awesome and very professional.. they were very nice to my dog

May 27, 2024

On a very long road trip through the mountains and started having what we thought was transmission problems. Stopped at Rock Springs Auto Repair. They were helpful, courteous, and got us in quickly due to our travel. They showed us the spark plugs were all bad and was the reason for the engine codes. Replaced all the spark plugs and in hours we were on our way. Amazing service and we got home 2 days later with no issues.

Apr 27, 2024

Rock springs auto saved me on a road trip when I was desperate for help. Once I was in their hands, they made the entire horrible ordeal shocking enjoyable. Great people, great atmosphere, incredible service.

Apr 27, 2024

Super friendly and helpful office staff helped me out and got my car in quickly and the great mechanic looked everything over. Definitely recommend these guys!

Mar 27, 2024

Absolutely love this Auto mechanic shop. Everyone is absolutely fantastic and very professional. Excellent service. Trust me, I am 10000% satisfied 🤙🏽🤙🏽🤙🏽

Jan 27, 2024

Car broke down while traveling through WY. The staff were incredibly friendly and made us feel at home. They were able to evaluate the problem the same day, fix it the next, and swiftly got us back on the road. They were also kind enough to drive us to and from our hotel. Their hospitality and kindness were unmatched, couldn’t recommend their shop enough!

Jan 27, 2024

These guys saved our vacation after we drove down from Canada and our alternator quit. They changed it quickly on a Friday afternoon, and we got to our river rafting trip on time. Thank you again!

Jan 27, 2024

Great, trust worthy people

Jan 27, 2024

If I could get negative stars, I would. Took my truck in. They said it was the fuel pump and gave me an estimate. Then they called and started to tack on all sorts of other stuff and kept increasing the price. I told them no. Then they called again with additional items that I know I replaced within the last 2 years. Again I said no. They put it back together. We picked it up. The first day I drove it I didn’t go very far, but when I stopped the engine was spewing coolant and was smoking and steaming. They hadn’t attached all of the hoses back up. So, good thing I wasn’t going far, because my engine would have overheated and blown up. It also didn’t run right. So we took it back to them and had to fight with them back and forth because when they took the engine apart they ruined the coils. We still ended up paying them an additional $500 for what I feel was their fault. Finally got it done. We picked up our vehicle and several weeks later we started having problems again. There was no way I was taking it back to them. I took it to another mechanic who found that there was a plug that they broke, and when they put it back in, they just used the old plug and siliconed it back. It cost me $400 to have the other mechanic find it and replace it. On top of all that, my car used to fire up immediately every time. Now it takes 2-3 times of turning it over for it to start. Also, the reading on my fuel tank level is incorrect and goes from 1/2 to empty too quickly. On top of everything my husband changed a sensor and when he was underneath he found even more connections that they failed to tighten and reconnect. They ruined my car. I feel they were negligent and not honest with me. Update: 1/20/2024 Just this week I had to take my vehicle in again to replace one of the coils that they said they fixed. It was also siliconed in and not replaced so that was also another $300 that I had to pay yet again and just expecting for this to be the norm moving forward since they didn’t actually fix anything just siliconed everything like a bandaid. In reference to why we didn’t call up and complain and go back and forth with you…, We had enough of a headache with the initial repair. Back and forth and arguing with you about stuff we know we had already replaced. Why would we call again to argue even more so that we could bring it back and have more shotty work done? We didn’t trust you at that point.

Jan 27, 2024

Took my 2007 Ford Expedition to have a fuel pump replaced. While looking at the fuel pump, they called and asked if I wanted to replace my coils. I gave them the go ahead for the quoted price. They called again saying the ran into some issues replacing the coils, I told them forget about the coils, just do the fuel pump. Got my Expedition back, and it was misfiring. They hadn't replaced the coils they damaged. When I took it back, they said they would replace them, but I had to pay 1/2 the cost. When I got the truck back it ran good for a couple of days then it started misfiring again. Did not want to deal with them again so I took it to another shop who told me that rather than replacing some parts, they used silicone and electric tape. Also upon replacing my fuel filter, I discovered they hadn't completely reconnected some of my fuel lines. To this day my Expedition has not run right since I took it to this shop!

Dec 27, 2023

Could not recommend this place more! I called five different shops and they all told me they wouldn’t work on the car I have. Called Rock Springs Auto and they said absolutely. Found the problem and went above and beyond to get the part in and get the car fixed before I had to leave town. Great people and great help.

Dec 27, 2023

I dropped my car off on a Monday. I was told they would diagnose it in the morning and they would call me. I had to call Tuesday to find out what the issue was. They ordered the part which was supposed to take 1 day. I had to finally call Thursday and they still had not put the part on. I got after them and told them I would pick my car up today. They called me back to say it still wasn't fixed. I'm not sure what the point of charging someone $90 for a diagnosis is if you can't figure out what's wrong. They charged me $234 to put on a air intake duct. Would not even look at me in the face or talk to me when I picked up my car. They could not be bothered to call me once to tell me what was going on. My car had more codes flashing than when i dropped it off because they pushed the antilock brake button and couldn't figure out how to turn it off. Incapable, unprofessional, and incompetent. A total ripoff.

Nov 27, 2023

After being towed into Rock Springs due to a breakdown, our tow truck driver (not affiliated with the shop) highly recommended this garage as the “best in town.” Rock Springs Auto repair took amazing care of us. They were able to diagnose and fix the issue and kept us informed throughout the process. Amazingly communicative and transparent regarding cost and time estimates, Deb & Rick (owners) not only took care of our vehicle, they also took care of our family, giving our kiddos treats and introducing us to their dog. Hubert, our mechanic, walked us through every detail of the problem and made sure we had all of the information we needed to follow up with our mechanic at home. We left feeling like we had made new friends. If we lived close, we would be regular customers! We would highly recommend!

Nov 27, 2023

As my girlfriend and I were on our way back home from Idaho to Kansas, our car's engine failed about 20 miles outside of Rock Springs. We were able to limp it in the last few miles into town, and Rock Springs Auto was the first shop we came across. We pulled into their lot right as they were opening on a busy Wednesday morning, and after talking with Deb in the office, she immediately eased our stress and let us know she would do her best to get our car looked at as soon as she could. As we were waiting, Deb took time to offer us some recommendations for places within walking distance where we could get something to eat, and she continued to ease our anxiety as we were essentially stranded without a car 13 hours from home. Deb and her staff got our car looked at within an hour of us arriving, and she was so sympathetic when she had to deliver news to us that my car's engine was essentially fried and was under a larger manufacturer recall. After delivering that news, Deb and her husband took time to help us arrange our next steps, including where we could look at scheduling a tow to a dealership that would perform the recall repairs, where we could find a rental car to get the rest of the way home, and they even offered us a ride to the rental car office in town. Deb and all of the Rock Springs Auto Repair staff made one of our most stressful days as low-stress as possible, and I would highly recommend their services to anyone living in or passing through Rock Springs. We would've felt completely lost and stranded with a broke-down car 1,000+ miles from home without their guidance and generosity. I only wish we could move their shop and staff to our hometown so we could use them for every single one of our future auto-care needs!

Nov 27, 2023

Could not have been more helpful when I broke down passing through town. Awesome people

Nov 27, 2023

Great service and very understanding. Helped me out greatly when I got stuck in Rock Springs. Can't recommend enough and would happily do business with them again.

Nov 27, 2023

I want to do a huge rave to Rock Springs Auto Repair. I took my Ford explorer in for a diagnostic test. They stayed in constant contact the whole time they had my vehicle. When I got home that night I noticed one of my my wheel well covers was in the back of my car so i called them the next morning and the owner got on the phone all apologizing and embarrassed and requested me to bring it right in to fix it. She actually went out in the shop to over see that it was fixed proper so if you are looking for any mechanic work for any vehicle try them, they not only stand behind their work but if u come across an issue they will gladly do anything to make it right. That to me is a true, passionate, and honest type of customer service experience that makes the difference.

Nov 27, 2023

Needed a oil pressure sensor replaced on my F150 while traveling with an RV. They were able to perform a diagnostic assessment on my truck within minutes and immediately began the repair. Parts availability is an issue everywhere, but these guys where able to source the right part and get me rolling that same afternoon. This quick response kept me on schedule without any additional interruption. Very appreciative of the Rock Springs Auto Repair team.

Nov 27, 2023

TLDR: Very nice, caring people. Avoid them. I took my vehicle in to Rock Springs Auto Repair prior to them changing hands. It was great back then. They are still fine enough people as human beings, but utterly clueless. 2 months of fixing items on my vehicle (including replacing a transfer case with a broken transfer case, which they didn't notice somehow, if that tells you anything) and they returned it with a number of items which needed to be fixed, fixed. For that I am appreciative. It's what any mechanic would do. But you'll notice that a recent post says they are looking for "an experience mechanic, with their own tools." [sic] They have not found this mechanic. My vehicle was returned with the fuel system no longer working (which they refuse to help with) and the same problem with a bushing. One of the owners asked me what I thought the problem might be with it...at day 54 of having the vehicle. They are in the auto repair business, but they are not specialists in auto repair. Yes, they could indeed not fix, or diagnose, something that simple. And they're kind enough, but I doubt they're making much money, because they simply do not have the mechanical knowledge to make them an efficient shop. They also "forgot" a part of the estimate, which was explained after I'd made the down payment. Yes, $5xx they simply "forgot" about. And I do think that they forgot, because they are not malevolent people. They're simply inefficient, incompetent, and incapable of accomplishing baseline service. My recommendation: treat these people kindly. I got far too angry at them. They mean well, but they are in over their heads. And I would like to apologize to Rick and Mindy for my wrath toward them on the phone--that was not something that anyone deserves. In the end, I told the owner I was going to get together with a mechanic friend to fix the issue. He said he stands by his work and didn't appreciate a voicemail I left (I was indeed angry, but after a 6th of the year and the same problem, but worse, and a broken fuel system...) and had bent over backwards to help. He and his shop had; he was right about that. They were just not competent to accomplish the needed tasks. Anyway, he laughed and told me not to use his shop again. I agree. For the general public, don't let the sun go down on your anger. One way to ensure you are not in a position where you feel enraged is by avoiding, as much as possible, Rock Springs Auto Repair. They are exceptionally well meaning people who will likely spend themselves bankrupt due to their lack of knowledge. By going to RSAR, you help neither them nor yourself.

Nov 27, 2023

These guys are so awesome! Today my teen-aged daughters were doing a road trip through Wyoming and had a minor issue with our vehicle. Rock Springs Auto Repair took the time to take a peek at the issue, fix it and got them on their way!! Fantastic customer service and great folks that took care of them! Thank you!!!

Nov 27, 2023

This place rocks they are really nice and helped me deeply i really appreciat them they got me on the road i will use them all the time no matter if im out of state or not thanks yall im from colorado going to california thanks to yall.

Nov 27, 2023

Thought Muffler was bad. They found out it was ok and didn't charge me anything

Nov 27, 2023

Very accommodating and fast. We were traveling and they had us back on the road quickly.

Nov 27, 2023

Very kind and helpful!

Nov 27, 2023

We were traveling through town and picked up a screw in our tire. They got us in and out so quickly and provided us with such kind service. We appreciated all their help and efficiency.

Nov 27, 2023

i was traveling through rock springs and my car started to act up. i looked up mechanics around the area and went with my gut and called rock springs auto. i am so glad that i did. they were able to get my car looked at quickly and had to give the bad news: the transmission was done for. debbie not only gave me phone numbers to places that could possibly help me with rental cars and places that would tow, but sat with with me and gave me kleenex because I was pretty devastated at the time. i had so much going on and rock springs auto treated me like family. it was the nicest experience i've ever had at a mechanic shop and i'm so grateful that i found their number. i stayed in their office and stood outside for 6+ hours and debbie gave me nothing but the best hospitality and support. on top of it, i didn't have a way to get to my hotel so they even offered me a ride. overall, it was a bummer what happened with my car, but stopping in at rock springs auto really lightened the load of stress and chaos you feel when something like this happens. i am recommending this shop to anyone who needs any type of service on their vehicle and wants honest, benevolent people to break the news. 5/5 stars from me, i hope i never break down in rock springs again, but i know where i'm going if i do!