Romo Auto Care & Muffler

Aug 07, 2024

Excellent customer service and great pricing. The receptionist behind the counter was extremely courteous and very professional. Love doing business here.

Aug 07, 2024

Romo is my go to shop here in Charlotte. I have gone to them twice, and each time was beyond positive. The first job I needed was a complete steering system replacement. Quoted me quickly and got the work done the next day. Quality craftsmanship as I have gotten a few comments on the new system from anyone who has been under this car. His price for the job was the best in town and he didn’t call me with additional add ons to jack up his profits. (Could be my car didn’t need other work at the time, but I feel like every other shop I go to tries hard to upsell me on work that is not needed) The second was for an engine diagnostic (engine light flashes but goes away). When i went to go pick it up he discounted my diagnostic fee and then stood in the rain to talk to me about his findings. Romo is a classic gentleman who knows his craft. I definitely recommend his shop to anyone needing quality work at affordable prices

Jul 07, 2024

Always great service knows his job been going to him for over TEN years

Jul 07, 2024

They were super nice! Very efficient and affordable! They did a great job on my brakes.

Jun 07, 2024

They're always been quick and with a fair price.

May 07, 2024

I went here due to a check engine light coming on. They did the repair and it came back on again in less than 3 days. I went back and they were not able to resolve the issue.The light was back on. After spending alot of money here I had to get a woman mechanic to fix my car at another shop.

Apr 07, 2024

Romo Auto Care is hands down the best service and experience I’ve had with fixing cars. Been using him for years and never not one bad experience. Ignore any comments claiming a bad experience because it’s simply not true. No where else id go to in Charlotte for my car needs.

Apr 07, 2024

Takes advantage of women! I run a very reputable Charlotte automotive repair facility and sent my niece to them with a P0430 code. We do not weld exhaust pieces here. They replaced the catalytic converter which was the proper repair. They have always done great work for us in the past! Check engine light returned 3 days later with the exact P0430 code. Fuel trims looked great, oxygen sensor voltage was normal and everything else on the vehicle functioned properly. They tried to sell her oxygen sensors even though no O2 codes were present. After I called Romo Auto Care stating that my facility had already diagnosed the vehicle twice before it headed back to them, he told me he welded a hole, reset the light and sent her on her way. Now if there was a hole letting in outside air, there would have been an oxygen sensor fault.... Real technicians know these things.... Check engine light came back on again like I told her it was going to. I checked it out (same code) and sent her back. Now they tell her they replaced bank 1 converter and now it needs bank 2 (lie) then call her back again and said they were wrong and now it needs the other Bank 1 Cat converter... I understand there is a language barrier sometimes with communication but HONESTY and MORALITY are the same in English and Spanish. Do what is right and fix the vehicle for the original concern! It has been to your shop 3 times now! You sir are the reason why this profession has a bad reputation. You can tell your nice woman that runs the counter has a hard time lying to customers because she is no good at it and its horrible you make her do so! How many other people have you done this to? Not everyone is ignorant and maybe you should take a class on how vehicles work and where parts are located. If you do the honorable thing and repair her vehicle properly I will take this review down. Or refund her and we will have it properly repaired elsewhere. Calling the BBB does absolutely nothing. However there are other ways to notify the good people of Charlotte how you conduct your business.

Apr 07, 2024

Did a really good job on my daughter's vehicle. The prices was fair.

Mar 07, 2024

If I could give a zero star I would. STAY AWAY IF YOU ARE BLACK. I went to this shop today to get my Low Tire Pressure sensor installed and the owner told me that all four signals failed and I would need to get them all repaired. He quoted me $450. I knew something wasn’t right so I went to another car shop and they tested all four tire sensors and I was told only one failed (which was the one I went to originally get fixed). He 100% tried to scam me into paying $450 for nothing and I know it is because I’m black and not Hispanic. He refused to install my sensor due to him trying to scam me into buying them from him. DO NOT DO BUSINESS WITH THIS RACIST. He also sat on FaceTime with some girl the entire interaction. How professional is that. Will never do business with him again. He also charged me $20 to zip tie a loose part of the shield of the car. Just flat out robbery.

Mar 07, 2024

These guys are so good I actually took my neighbor to get work done!

Feb 07, 2024

Great prices and service, saved me from getting seriously ripped off. I dropped off early in the morning and everything was completed by lunch. My car passed inspection no problem. Thank you Romo Auto Care

Feb 07, 2024

Solid work for a fair price.

Feb 07, 2024

They helped me out when I was in a bind with my used tires. Great service/great people.

Dec 07, 2023

All around great service

Dec 07, 2023

Came in with an exhaust leak near my catalytic converter, and Romo fixed it with a simple weld instead of gutting my whole exhaust (even though it probably needs it soon) and saved me $3700. Walked out within just over an hour and barely $100 bill. 10/10 recommend

Dec 07, 2023

Great shop with super nice people! They get work done fast with high quality at amazing prices. Super generous and very easy to work with. I would recommend them to anyone!

Dec 07, 2023

If you want to get completely ripped off and your car destroyed, then come here. This place is PREDATORY. I asked them for an oil change and to check why my AC wasn’t working. He came back and told me I need to replace my strut (a max $150 job) which he charged me $350 for. He then charged me an additional $150 to TELL me what was wrong with my AC (of which he said would be a $1300 fix for my alternator, I declined). It wouldn’t be so bad if they AT LEAST got the oil change right. But NOPE. My car, a Toyota Corolla with 50k miles is leaking oil one week later. I literally could not have had a worse experience.

Dec 07, 2023

Muy buena 👌

Dec 07, 2023

My new SHOP!! THEY did an excellent job on the exhaust for my Tundra. Great Price!!

Dec 07, 2023

One of the best places to take your car in the city. Great people and they do amazing work.

Dec 07, 2023

Terrific personalized service plus they won’t overcharge like dealerships.

Dec 07, 2023

The owner and his guys are well trained and very honest and shows customers what wrong with your vehicle first hand.

Dec 07, 2023

This is the place! Romo is the coolest guy on the planet. He did a diagnostic test on my car and didn’t bulls*** me into things I didn’t need. He actually showed me the underneath of my car and the actual problems he saw. I’ve NEVER had a mechanic show me what he saw. Just a nice guy and a good place with air conditioning on a hot day. I HIGHLY recommend this place for anyone needed any kind of work done. This is my new mechanic for as long as I’ll be in Charlotte! LONG LIVE ROMO!

Dec 07, 2023

Thumbs up!! I had a rusted muffler that broke away from my tail pipe on my Tundra. Romo Auto Care was able to get me a new muffler and weld on my tail pipe in less than an hour. The crew saved me big bucks!

Dec 07, 2023

Went yesterday because the ABS light on my car was on. The work was done to replace that but the quote was $150 less than what I was charged. I was not called and asked if it was ok to continue with the repairs. Luckily, I had the money for the repairs. On top of that, I was told my car would be ready at 7pm to pickup. And I did not get my car back until about 830pm. To top it all off, this morning I get in and start my car up and the check engine light is on. I’ll be stopping by on Wednesday to have words with the owner and asked what type of Ponzi scheme he is running.

Dec 07, 2023

Da best

Dec 07, 2023

Fast and affordable

Dec 07, 2023

I’ve used romo before to have exhaust installed. Which went fine. However , this time he quoted me $285. I told him i found someone that could do it for $200 and if he could match. He said best he could do it $220. Told me to show up in the morning around 10:00am. I get get there and the front desk girl isn’t aware of me showing up. They start the install then romo tell me the flow master doesn’t fit and still charges me $67 which the front desk girl didn’t know. She had around $100 for removing my original exhaust and that’s it. I wouldn't recommend. Romo isn’t loyal to his returning customers.

Dec 07, 2023

Romo is our family mechanic......He is the best, and knows vehicles. Romo cares about safety for his clients and will tell you exactly the issue(s). He will work with you if it's doable and he is a very nice guy. You can't go wrong with Romo. Forever our mechanic.

Dec 07, 2023

They did a nice job on welding a crack on the exhaust pipe which was a lot less than having to purchase a new muffler. They were super busy the morning I came in, thinking I was just going to get an estimate, but they were able to do the repair as well. The price I paid was very reasonable. They seem to always be crazy busy so they must be doing great work.

Dec 07, 2023

They did my exhaust work at a great price.