RPM Automotive at Julington Creek

Nov 06, 2024

Austin was awesome. Got some tires and figured it would be a day or two to get them and get them installed, was less then 2 hrs and they had to get them from another store. I will be returning for other services

Nov 06, 2024

Excellent experience at RPM Julington Creek. Our 2008 Lincoln Town Car had several issues that needed to be diagnosed and repaired. Scott is an excellent communicator, professional and straightforward. Austin couldn't have been nicer when we picked the car up this morning. They really went the extra mile and as a result, we feel like we have found a home whenever our vehicles need work. We're new to Jacksonville, and are grateful to have founded this good shop. Highly recommended.

Oct 06, 2024

Wonderful service and pricing from RPM (San Jose, Mandarin). Steven and Kenneth were awesome and fixed my issue quickly and I didn't have an appointment. I have found a new place for car repairs! With customer service lacking or non-existent in so many businesses, this was a very refreshing experience.

Sep 06, 2024

Guys who work here are super nice, and seem to be very knowledgeable, but they are EXTREMELY expensive. Took my car elsewhere and ended up spending just a little over half what this place was asking. I guess if you're pretty well off, and money is no issue for you (In which case, congratulations! Must be nice!), then RPM is a fine place to take your car. Otherwise, I'd probably take it someplace else

Aug 06, 2024

HORRIBLE HORRIBLE HORRIBLE PLACE …. DO NOT TRUST THESE PEOPLE TO FIX ANYTHING . I am not sure how they are even open at this point . PLEASE BEWARE .

Aug 06, 2024

Took my vehicle in for a window that would not work. Huge thank you to Raymond and Michael for fixing my window and being so professional. I will bring my vehicle to them for all of my vehicle needs :)

Jun 06, 2024

I recently purchased a set of tires from RPM, and I couldn't be happier with the experience! From the moment I walked in, the service was exceptional. The manager, Rayland, was incredibly knowledgeable and helpful. He took the time to understand my vehicle's needs and provided thorough information about the services they offer. Given my car's age, he made some valuable recommendations that I hadn't considered before. Rayland's expertise and customer service skills are truly top-notch. He made sure I understood every step of the process and left no question unanswered. His friendly demeanor and genuine willingness to help set the tone for the entire visit. The rest of the team at RPM was equally impressive. They managed to align my car perfectly, even after a nearby competitor claimed it couldn't be done. This level of dedication and skill really stood out to me. Overall, I highly recommend RPM for any tire and alignment needs. The outstanding service from Rayland and his team made all the difference. If you're looking for a place where the staff is knowledgeable, helpful, and goes above and beyond, RPM is the place to go. Thank you, Rayland, and the entire RPM crew for a fantastic experience!

Jun 06, 2024

I've been going for years and never neen let down.

Jun 06, 2024

Ripped off from them. It's a place for rich people. They are also incompetent idiots. My car was there a week and it broke down the very next day after I got it from them. Honest to God that there is only go there if you have to put a specialty car work if you're rich. The two fools at the front desk are incompetent morons they truly can't even run a computer. The mechanics have to come from the back to help the two fools at the front desk! They're probably owners they need to take some courses oh did I mention that they're rude.!?!!!!

May 06, 2024

Great service

May 06, 2024

In short. After being turned away by 2 Jeep dealerships service departments to install a ignition module in my Grand Jeep Cherokee 2009 model both stating they didn't work on anything older than 14 years old? Jax cjdr included? Anyway this excellent repair shop did what no one else was willing to do. For a fair price and spent little time fixing it considering it's age and having need of special computer software to rekey the fob. Actually it was fixed ahead of schedule. I recommend this Repair/Service center for anyone with specific needs that other companies shirk from. This is truly a great specialty shop. Thank you Guys!

May 06, 2024

Very happy with their help and honesty

May 06, 2024

Very unprofessional staff, with exceptionally high prices. The two older men who run the front desk are absolute idiots. Seriously, they had to keep getting the mechanic from the back to help them with the computer! Learn your jobs, both of you come off as fools. This establishment is for the rich and wealthy. That's who they cater to. They are definitely grossly overpriced.

May 06, 2024

ordered some tires and was given a set price.. when they did it they said that was not what they said. plus was told i would get a 100$ rebate, but when i called back to get the info, they couldn’t find it. have asked to talk to district manager,, but he has yet to return calls. i did receive a free oil change (which i will not use), but that didn’t come close to the money i have lost. they blatantly lied to me and have a very bad attitude. would not recommend any one to them. i have given them a few days to get back with me to resolve this issue before i gave this review, but i haven’t heard back.

Apr 06, 2024

Came here to get some work done on my Jeep, I genuinely don't really have any complaints about the work that was done. My only issue is the price, I went and had a look over at another mechanic after I already going ahead and paying almost 1K to get some work done. And they quoted me a lot less for what I had paid RPM for. I still ended up paying a lot less in general since God blessed me with the thought to double check with another respective Automotive Shop (Shout-out Auto Medics!) but here is okay if you like overpaying.

Apr 06, 2024

Mike is the worst kind of person. Stay away, this place is literally a scam

Feb 06, 2024

Excellent service

Feb 06, 2024

Honest. Good service. Quick. They make things simple.

Feb 06, 2024

I called in for a Tire Balance and William took care of everything. Good Quality Service.

Feb 06, 2024

I have taken my past vehicle here for service and was satisfied enough to return for brake service on my newer vehicle. This time I was beyond satisfied with my services. A huge thank you to Travis and Orlando for assisting in the whole process from start to finish. I will of course be returning in the future and always recommending this shop to anyone else in need!

Feb 06, 2024

Just one of MANY issues from multiple locations... RPM is a joke and literally putting people's lives in danger from their incompetent mechanics. DO NOT TAKE your vehicles to any of their locations.

Feb 06, 2024

Professional, great mechanics and friendly service

Feb 06, 2024

Raymond and Will at this location of RPM have been PHENOMENAL! My daughter’s VW Bug needed some major repairs. I’m so grateful to be able to rely on RPM for HONEST, THOROUGH, and EXPERT service! I know her car is being taken care of, we’re not being overcharged, and the work is being done correctly. Will is an amazing communicator and answered all my questions… he even took the time to explain some things I wanted to know more about. I highly recommend RPM and this location especially to anyone needing car repair. Thank you, Will, Raymond, and all of the mechanics who worked on my daughter’s car!

Feb 06, 2024

Tommy assisted me with my car today and he was very intentional, honest and helpful. He communicated the issues clearly and checked in with me to ensure I was up to date and on the same page. I’m thankful for this team’s honest, hard work!

Feb 06, 2024

Was traveling from out of town and found a screw in my tire. I showed up five minutes before closing and these gentlemen saved the day!! So appreciative of their professionalism and kindness! Highly recommend.

Feb 06, 2024

All was good

Feb 06, 2024

I like to give as much detail as I can so future or current patrons can make the best decision for their needs. I made an appointment the day before I went in for a full synthetic oil change. Last time I went in April 2022 (checked my CC Transaction history) I paid just shy of $72. After over an hours wait, I paid just shy of $112 for the same service 1.5 years later. I was a bit surprised but will admit that I never asked what the price would be before hand because I didn't expect 55 percent price increase. Fortunately for me, I am still able to pay all my bills regardless so I am not one to demand a lower price or make a big deal. I was told when the "report" came in that they recommend that I Flush my brake fluid, get an alignment, I had an oil leak and they wanted to put some dye in to find the leak and my rear shocks needed replacement and my front 2 tires needed replaced and then asked if I wanted a quote. I let them know I wouldn't be doing anything today and they let me know that I can call back if I wanted the quote. I keep up on my car maintenance and thought it was odd that they said I had an oil leak. I never have a drop of oil under my car, my oil levels are always within spec (I do check) and there is no panel under my car that would hide an oil leak. I asked where the leak was they said near my transmission... I took a look and don't see any seepage or leak and if they took a photo I would believe them. The next day (Today) I went to Discount Tire because that is where I got my tires from and I am 45k into an 80k tire.... they told me that my tires were fine, they were worn evenly (no alignment needed) and I am skeptical that they actually rotated my tires because I am pretty religious to rotations and my back tires (less wear, I have a FWD vehicle) have a tad more tread than the front tires... When I went to get my car, the parking spot I left it backed into was still available but they decided to park it the literal farthest away from the shop they did not tell me where it was - after a brief look I went back inside to ask where my car was and they told me to ask the technician who was walking towards her lunch... Why wasn't it right out front where I can take it away? So I get in my car and it was left in gear (I drive a 5 spd and never leave it in gear - that is what the parking brake is for) and my drivers seat was mashed forward where it was difficult for me to get in the car. I checked under my hood when I was back home and noticed my coolant reservoir wasn't topped off nor my windshield washer fluid and for $112 that seems ridiculous. I can go to Take 5 up the street and they will top off my fluids and don't charge me near what RPM did... My feeling is that this place took me for a ride and I don't want them to take anyone else for a ride. If you go here, check other places before you commit and if you want an oil change I cannot recommend based off my last experience. (First experience was great but that technician doesn't work there anymore and it was 55 percent less money)

Feb 06, 2024

If you are in need of great service at an automotive place, look no further. RPM has a great team and will do you right. Thanks Raymond.

Feb 06, 2024

Once the original owners sold RPM to PepBoys, the quality and customer service they used to be known for has been eliminated. The quality has been deteriorating our last two visits and I was hesitant to return but pushed on because of our history with the company. We’ve been loyal customers for 20+ years and will never return after today’s experience. We dropped my car off Wednesday evening so they could look at a misbehaving starter. I was told that it was first come, first serve, which is fine. They didn’t even look at the car the entire day on Thursday. By 3:30 on Friday they still hadn’t touched it and I was told “we might get to it today” and when I asked if they’d be open Saturday the reply was “yes, but we don’t have any technicians working on Saturday.” No communication, no apology, nothing. We picked up the car and watched 8 employees (including mechanics) standing around, talking and looking at their phones.

Feb 06, 2024

So nice my white Audi was having a bad day but they were honest and fair. Thanks

Feb 06, 2024

TRUST! It's so hard to find honest, hardworking folks these days that offer you that bang for your buck that we all are looking for. The people here know their business and don't farm their work out. It's a one stop shop. MILITARY DISCOUNTS! My truck and my husband's truck run like brand new and it was affordable!

Feb 06, 2024

Terrible since Pep Boys bought them. Had 1 bad experience already and should have never went back. We did… Last week we had a check engine light on. Spent over 2k in repairs. Left and light came back on. Brought it back the next day and they kept it 2 days with no communication. In the end they said they “replaced a part” but sales guy didn’t know which one, though no charge. Day later, light back on. Never going back. Used RPM for years with previous owner. Always excellent service. Now, horrible. Disappointing for “The dealer alternative”.

Feb 06, 2024

They are under new management and I had a horrible experience after years of good, quick service. I had been coming here for 6 years. 1. They told me after they scheduled me an appointment that they are first come, first serve. 2. Because of first come, first serve they kept my car for 3 days and rushed through the diagnostic, I need to go somewhere else now because it isn't fixed. 3. They forgot my first responder discount and said because they already processed they payment, we are out of luck. On the phone he said, they'd offer a discount on a future service but wouldn't really make this situation right. It didn't seem like they were willing to try to do anything to help the customer. Avoid. If your time is important, if you need your vehicle assessed and repaired in a timely manner, if you used to come here and had great customer service and quality repairs, just save your frustration and disappointment and find somewhere else. I'm so bummed.

Feb 06, 2024

This is well trained customer service team and I'm thankful for the mgt and staff that they give ⭐

Feb 06, 2023

I've had my Mom's vehicle serviced here several times and they always do great work. Service was outstanding, timely and quotes came in lower than the dealerships. Today we had the tires rotated. When my Mom got back in her vehicle, she saw a message on the dash stating "battery in key low". She went back in and Tommy and his team replaced the battery for her on the spot, no charge. Thank you for the continued great service Tommy!

Feb 06, 2023

Really professional, honest and quick. Staff was very friendly and knowledgeable. I didn't feel like they were trying to take advantage of me.

Feb 06, 2023

Very reasonable diagnostic fee, don't always answer the phone, very polite whenever they do.