Russ Auto Care

Nov 23, 2024

Great service and excellent customer care! The lady at the front desk is friendly and very helpful! They’ve always been a huge help and always take great care of my car!!

Nov 07, 2024

As always, very professional. Very efficient and fair pricing. Always flexible to meet your needs.

Nov 07, 2024

Randall at Russ Auto Care is responsive, flexible, and honest. Both times I’ve been there, my final costs were lower than my estimates. When my car was making a squeaking noise after a belt replacement, he did the belt adjustment for free.

Oct 07, 2024

The new owner does honest work at a fair price. He set clear expectations up front and communicated clearly to keep me in the loop during the repair work. I trust I'm getting quality work without being taken advantage of in terms of pricing.

Aug 07, 2024

Great people, terrific service.

Jul 07, 2024

Friendly service & reasonable service pricing

Jul 07, 2024

Hands down the best shop in the area. Matt (the new owner) is super friendly and he makes sure his customers are satisfied. I definitely won't be going anywhere else here on out. His work is prompt and transparent and the work is always excellent.

Jun 07, 2024

Super nice staff and a quick inspection to boot!

Apr 07, 2024

I have an older vehicles. I've been going to Randy for where I can trust to get good advice and good service at reasonable prices. I've always been very happy with the communication the services and the prices a Russ's. The work is always explain to me done promptly, and I'm kept informed. I'm always offered a ride and a free cookie when done.

Feb 07, 2024

I'm not sure anyone like having to deal with car issues but whenever I have any I take it to Russ Auto Care to be fix. Randy is a good , honest person, who will let you know what is best for your car. I have been going to him for I believe over 20 years now. He's let me know when I needed some on the spot and when things would most likely become an issue. I recommend this shop to anyone in the area and cannot say enough good things.

Feb 07, 2024

Reliable, quality, timely, and friendly service.

Dec 07, 2023

After I had a few bad experiences with the new management at my old mechanic, I brought my car to Russ's at a friends recommendation (he's been going to Russ's for 20 years and now I see why). They got me in quickly, made the whole process super convenient, Amee kept me updated, and everything was explained to me before they did the work. The texting system was really convenient for while I'm at work, I'm not sure why more mechanics don't do that! They didn't have great news for me, as I needed both sets of brake pads/rotors replaced instead of just one set like my old mechanic told me, but I can say at the very least, I've had similar work done before and Russ's charged several hundred dollars less than I'm used to. I'd meant to write this review sooner, but at least I can say that now two months out, my car is still handling so much better than before I brought it to Russ's (Randall had also reached out a week or two after my appointment to make sure things were good, I appreciated that). I'm grateful to have so easily found my new go-to mechanic!

Dec 07, 2023

I've been going here for years. The work is always prompt and done well. I think the thing I like the most is their honesty. When I needed new brake rotors, he showed me the old ones and pointed out exactly what was wrong with them.

Dec 07, 2023

I’d never visited this shop before, but I definitely will again! They got me in just 2 days after my phone call, kept me updated on everything & despite me thinking I needed all 4 brakes & rotors, they were honest about only needing 2, so it saved me money. They even checked in a few days later to make sure everything was good with my car. Solid service all around!

Dec 07, 2023

My wife and I have used Russ Auto Care for more than 15 years and we rely on and trust Randy. Even when I worked at a car dealership, I still chose to use Russ Auto Care for my inspections, repairs and maintenance.

Dec 07, 2023

No problem Scott was great as always

Dec 07, 2023

The team at Russ Auto have been great at keeping records of my vehicle maintenance, and checking them when I have a new problem; for example, this was invaluable when my battery was failing and they saw it was under warranty. They have also been great at standing behind their work when there is a later problem.

Dec 07, 2023

They are awesome. Treat you fair and honest. I wouldnt go anywhere else !!!

Dec 07, 2023

Very kind, quick, and had great communication about my vehicle!

Dec 07, 2023

I'll never refer anybody here again

Dec 07, 2023

They charged me over $100 to put my battery back in my car. They never contacted me about what was wrong with my car they just told me how much I needed to pay I was very upset. Someone texted me 2 weeks later and asked was I satisfied. I told them they charged me to put a battery in my car they never texted me again. I will never use them again. They took advantage of me.

Dec 07, 2023

We are so glad that we found Russ Auto Care when we moved to Bellevue almost a decade ago. They are trustworthy, reliable and just plain good people. We wouldn't dream of taking our vehicle anywhere else. 10/10 would recommend for any of your car needs.

Dec 07, 2023

been a customer for over 25 years.The best trustworthy company I have ever had my vehicle serviced at. They've never giving me a reason not to trust them. Will always recommend them to anybody.

Dec 07, 2022

Excellent service. Picked up vehicle from my residence and returned it.

Dec 07, 2022

Horrible service. They misdiagnosed my vehicle's issues and charged me several thousand dollars to fix what ended up being a bad gas cap seal. I had to come back twice to have the issue rediagnosed and fixed because the lights kept coming on. They offered no reimbursement for the misdiagnosis of the brake system or the emissions code. On top of that, they put a tar like residue on the back window for me and permanent white spots on the steering wheel. I strongly recommend against going to this shop. Take your business elsewhere. Update: Despite Russ Auto Care's reply below, these pictures were taken at the time of the 'repair'. Their response is hysterical as the brake system was absolutely a part of the 'repair' which they failed to resolve (see added image where scan clearly identifies the code). I ended up having to change the brake switch myself. These guys really don't know how to diagnose cars or treat your vehicle with any sort of respect. To respond that 'I did not voice my displeasure', that is absolutely a lie. I asked if we could come to a deal on price due to the misdiagnosis on several accounts, but the associate claimed a free ($30) gas cap should be sufficient because they "couldn't work for free". Absolutely horrible customer service and an absolute lack of knowledge about vehicles. As you can see from their response, also untruthful owners/associates. Please take your business elsewhere.

Dec 07, 2022

I always come to Russ Auto Care whenever I need vehicle maintenance and my yearly inspections. They're always fairly priced and do a great job with any repairs. A service I can trust!

Dec 07, 2022

I found Russ Auto Care through AAA . I was visiting my daughter who is a student in Pittsburgh and my low coolant light came on, so I knew the car wouldn’t make it back to the Philly area. When I called them Amy immediately got me in to have my vehicle looked at. They called me to inform me I needed a new water pump. They were able to fix my car and I had no problems. Amy was very helpful and the mechanics did an excellent job. I appreciate all their help. They were very nice to deal with.

Dec 07, 2022

I have taken my car here several times over the course of the past two years and initially my experiences were positive ones. I then took my car for an oil change about 6 months ago and they were telling me about additional work on the axle that needed to be done and quoting me at about $900. As this didn’t seem right to me, I took my car to a different trusted mechanic who told me nothing was wrong at all with the part Russ Auto described to me or my axle at all. Most recently I had to have parts of my exhaust system replaced, the resonator and the muffler which Russ Auto did in January of this year. Because of the axle misdiagnosis I did not initially feel comfortable bringing my car back to be worked on and brought my car to a different mechanic for a diagnosis. Because there was a chance that my muffler was under warranty through Russ, I did end up getting my car diagnosed by Russ Auto in the hopes that they would be accurate and fair in diagnosis and pricing and I would be able to get work done under warranty. But sure enough, Russ Auto listed other things that they claimed would need to be replaced. When I questioned Russ Auto’s diagnosis of my car, Randy spoke to me in an extremely condescending and disrespectful tone and began telling me about how I didn’t understand what was going on, and getting angry with me that I was blaming him for my muffler malfunctioning within one year of replacement. My car has now been successfully fixed by the other mechanics and they did indeed verify for me that the additional repair that Russ Auto claimed I would need, did not in fact need to be done. They fixed only the resonator and muffler as originally diagnosed. Needless to say, I am extremely disappointed and angry about the experience I had and the multiple incorrect diagnoses that could have cost me hundreds and hundreds of extra dollars.

Dec 07, 2022

I was recommended to Russ auto 7 years ago. I have been using them every since. The work is quality and problem is always diagnosed. Good business and even better people. I highly recommend.

Dec 07, 2022

Negative experience with this garage. Unprofessional staff. Costs are high.

Dec 07, 2022

Quick service and response. Honest. Good quality.

Dec 07, 2021

Always professional. Never try to tell you you need work you don't need. Lay out your options well for you.

Dec 07, 2021

Never been here before and the service was great, took my car next morning replaced my caliper because the previous one that was put on was done incorrectly and thus made me lose my brakes Russ Auto Care got me all squared away before the day was over. Thank you guys!!

Dec 07, 2021

This company has logged a Carfax service entry for my car.. I have never been to this facility nor do I understand how they got my car's information. This company has acted in a way that i feel is unethical ( falsely reporting service performed to Carfax). I would advise anyone going here to use caution..

Dec 07, 2021

This visit was for a pre-vacation general check-over. We have been going to Russ Auto for 15+ years and the service has always been honest, professional, courteous and reasonably priced. I have referred several people to them & they have had similar experiences.