RV Service Center Of Santa Cruz

Feb 03, 2025

The mechanics were absolutely awesome ! Owner/Manager, not so much. It was an all-hands on team effort to fix my various problem—Josiah, Danny and Gil worked as team to get me up and running in a short time. I called to discuss a couple of issues I was having with my RV, and get on the schedule. Raina staid to just bring it in and the would take a look. Instead of placing me on the schedule, they squeeze me that day to diagnose the issues and ordered the parts. During the time I was waiting for the parts, I encountered an additional problem—my slide stopped working. While they replaced the part, they were able to quickly fix my slide. They also took the time to give me a better understanding of the workings of my electrical system. Thank you!

Dec 07, 2024

100% recommendations! Owner is really nice and helpful!

Aug 07, 2024

Very happy with the service they performed.

Apr 07, 2024

Here's my story. On a Friday afternoon, getting ready to go on a trip. Had to bring in the slide out. It did not work. It failed. It was 4pm Friday. We were promised a tech to come over and fix the RV at my house in Ben Lomond. but the tech could not make it right away. He said he'd come over at 9:pm to fix it. He came over that evening and bt 10pm he figured out a way to make the slide work. So we left for our trip with our RV. It worked fine all week. RV service center was our savior. How many companies would do this for their customers? None. They have done work for us before an they are informative, fair, and the work is done in a timely manner. I definitely recommend this shop for your RV needs. Brent King

Mar 07, 2024

Friendly, helpful, good for anything that's "not the chassis". Helped me get connected with chassis providers (brakes, wheels, engine, etc.).

Feb 07, 2024

Great customer service and extremely knowledgeable! I drive from Waahington to California to use their services. They corrected a couple of problems I was encountering with my travel trailer. And two other shops couldn't figure it out! Thanks RV Service Center Of Santa Cruz!

Feb 07, 2024

Great service!!!

Feb 07, 2024

Great technicians with considerable experience - and to to it off - very courteous

Feb 07, 2024

They are good for what they offer in service. Very friendly staff. No mechanical work offered only cosmetic or accessories installs and or fixes. They do bodywork. Convenient location.

Feb 07, 2024

We were on a road trip and had a problem with an access door to a storage. The gentleman offered our best bet was to have a new key made. In the end, he was very friendly and helpful.

Feb 07, 2024

Words cannot describe how much these people care about what they do. Not only do they care, they have Godzilla sized hearts! ❤️ They really do care about the people and they're good at what they do. They're friendly and extremely knowledgeable and hardworking, every single one of them! These people are the greatest. I really mean it from the bottom of my heart. They're like family in a way.. 🤠 No other RV repair service center in Santa Cruz deserves your business more than they. If you're reading this I strongly recommend you do business here, they deserve it! They really do. I want to thank Rena for everything that she does, she truly is very compassionate, I know because I've seen it with my own eyes. This woman is truly genuine and a good person. She takes care of every client and customer that calls and walks into the door. She's an angel, you can't see it but she has wings and a halo! 🕊️ I want to thank Eric for being an excellent manager. This guy knows what he's doing and can answer any question you have or find out for you. He will never rush and takes his time with you. This man truly listens and is also kind and friendly. You can trust this man to help you. He shines bright like a diamond. 💎 I want to thank Gil for being so knowledgeable about everything RV! He's a really good electrician! The best I've ever known. Seeing him working on RVs you can tell, you really loves it and his passionate and loves working on RVs, this man does it want to stop working. I would call this man a real friend! He's also a loving father and family man. This is the man you want working on your RV or trailer! You have the best people skills. ⭐ I want to thank chava for being highly skilled and fast and accurate with his work. He has a tremendous amount of knowledge, focusand skill and can multitask like I have never seen. This man has only one speed and that is superfast. This man is a true master at what he does! I get dizzy every time I watch this man work cuz he is blur he is so fast. ⚡ I'm really happy I took my RV here to have them work on it. I think they did a wonderful job and I am happy with the work they all put into it, and the time and attention to detail is astounding! Taking your RV here might change your life, it did mine.. 💡 You all have hearts of gold! 💛

Feb 07, 2023

Csaba is a generator genius and they were kind enough to tell me what I needed to know for the simple problem it was and look at a pic, and I did it myself. Now I will always come to RVSSSC when ita over my head. Thank you so much!

Feb 07, 2023

I had an insurance claim for a roof repair, awning replacement, and body work. They were extremely professional, easy to reach for updates and went above and beyond by allowing me to pick my camper up after hours. The work was great. The roof seems look very well sealed and the body looks like new. HIGHLY recommend them and if I need anything done later, I will be back.

Feb 07, 2023

It was fabulous ! Very kind and super efficient . Thank you so very much !

Feb 07, 2023

Maybe my problem is that I mostly don't go for service, but to buy a part. I usually go in knowing exactly what I need, and they rarely have it. I've also gone on with photos of what I need and had them sell me the wrong thing. And their hours on their website never seem accurate. Half of my trips result in me turning around to leave as soon add I arrive because despite what their website says, they are actually closed.

Feb 07, 2023

Prompt. Personable

Feb 07, 2023

Rena and crew worked on my Casita a few times. They are honest and fair. Recently their turnaround was too far out to accommodate but if you aren't in a rush they do good work.

Feb 07, 2023

👍 awsome

Feb 07, 2022

Charged 3 times the price for a part that i installed on my own. Had no parts for a tune up on my generator. Yet they were very nice people.

Feb 07, 2022

Excellent. They cured everything in a timely manner and explained everything.

Feb 07, 2022

Fantastic job well done and they went above and beyond my expectations for my fridge repair

Feb 07, 2022

Friendly staff. They went out of their way to order towing mirrors for me to come and check out. I will definitely be back. My only complaint is they make you stay outside. I wish I could have gone inside to take a look. I guess they are just being cautious because of covid.

Feb 07, 2022

I took my trailer there to get the fridge worked on. On electric the fridge got down to 29 degrees. On propane it only got down to 50 degrees. I just checked the fridge and on propane it now goes down to 19 degrees. Well done! I also had some regular maintenance done. Over all it was a little more pricey than I expected but most things usually are. There is a place a lot closer to me to get my trailer worked on but they are usually difficult to deal with. I am happy with my experience at RVSCSC and plan on taking my trailer there in the future.

Feb 07, 2022

Professional service with reasonable prices. They are very busy, so it may take some time before you can get in.

Feb 07, 2022

Stayed open late for me so I could buy the part I needed. Thanks!

Feb 07, 2022

The ladies there are very accommodating,as for the men they are working diligently at their jobs and do a great job.

Feb 07, 2022

The short story is, they made promises they didn't remember and in the end told me my damaged trailer was fine, refused to write the report for the insurance and made me come pick it up with a few hour notice or i'd be charged storage fees. The full story is I contacted RVSCSC about water damage due to the shower leaking into the under belly and they couldn't get to my trailer for about a week, but said it was probably totaled based on my description of the damage over the phone. I have nowhere to store it for free so I also asked if they could store it for me after the inspection until the insurance got back with what was to be done with it and they agreed. I paid to store it somewhere locally up until my appointment day, I was running late due to traffic so had to shift my arrival time which they agreed to. I arrived and they asked many questions that had already been answered but I answered again with no issue. Then proceeded to tell me it probably wont be covered under insurance and they cant store it and would have never agreed to that so I must be lying. I pleaded with them since I had no other place to store it but we found space and they let me store it there. It went from sure you can store it no problem, its probably totaled to insurance wont cover it and you can't store it here. They called my the next day to tell me there was no damage and I needed to pick it up. I asked how can that be? and what did the insurance say? they said the water probably came from the sink that was removed, but I told them the sink was removed after the damage was discovered, in order to investigate the damage. But they insisted and argued it was fine and then said they would not do any work on my trailer and I needed to pick it up within 5 hours or it would incur fees. I will never go back here ever again, and I can't recommend their service to anyone. The person I spoke with was the OWNER. The employees were very friendly and I hope them all well.

Feb 07, 2022

Very nice and fast service. Thank you for your help with my travel trailer.

Feb 07, 2021

Excellent Parts service and an all-around great place to get the RV fixed

Feb 07, 2021

I am new to RV-ing and I always get great customer service.

Feb 07, 2021

Nice and helpful staff helpful me found the rv part I need.

Feb 07, 2021

Such great customer service! I had a few parts I needed to get for a self-install and the gentleman was so helpful in making sure that I was buying the right stuff and not anything I didn't need.

Feb 07, 2021

These guys are professional and do great work worth every dollar. Taken my trailer to them twice and they have taken great care of our trailer baby.