S & L Auto Care

Jan 09, 2025

My experience with Bill was spectacular! He was so knowledgeable, kind, and had great customer service. I would give 5 stars if it weren’t for the woman working at the front desk, Diane. Both times I came in, she was super short and rude. She spoke to me as if I didn’t have intelligence. The first time I encountered her; I came in because my passenger side door wasn’t closing properly after I had an inspection done at this location. My door was closing correctly before then. I stated that maybe when my car was on a machine or something, maybe my door got knocked out of a place a little. She told me it did not happen at this shop. And proceeded to argue with me about what happened to my car. I came two days later after my inspection and hadn’t driven it since. I asked to speak with Bill and he fixed it so quickly! He even reaffirmed what I was saying by saying when my car was getting worked on, parts can shift a little if they’re cheaply made. He was great! I’m glad I didn’t leave like she was trying to get me to do. The second encounter was when I came to show proof of the corrections I made on my car after my failed inspection. I let Diane know I was there to “check the items off my list” that I fixed. She said in a very snarky way “you’re here to show you got your car fixed”. I told her that’s what I mean when I say “checked item off the list”. She then repeats again what she the first time. How rude. I wasn’t in a bad mood either time. I was kind had a smile and was respectful. I was wanting this shop to become my home shop since I just moved here from North Carolina. But I will not. She had absolutely no hospitality toward me or respect. What a disappointment. I could understand if I did something to her to warrant that treatment but all I did was simply walk into the shop. Bill was great and I wish I could continue services with him outside this establishment.

Dec 06, 2024

He kept it real with me! Save me a lot of money and time!

May 06, 2024

Quality work, fair price

Apr 06, 2024

Bill and Bill fix your care right the first time. Once a customer, always a customer!

Feb 06, 2024

Daughter has to have new tires put on rims and balanced. Always great customer service, right up front with pricing.

Feb 06, 2024

Great service highly recommended

Feb 06, 2024

Honest and fix car fast . Known the business for 20 years. Fair price and friendly.

Feb 06, 2024

I will be bringing my vehicles here from now on. Took my car somewhere else and they overcharged me for unnecessary things that I did not need. They did not solve one of the major issues I was having. Took it up to S & L and Bill diagnosed the problem and fixed it. My car is running the way it should now. If you are looking for an honest, professional mechanic bring your car here. Thank you for fixing the issue.

Feb 06, 2024

It’s hard to find honest mechanics but no need to worry about that here. This shop always does right by me and my cars and everyone there is sooooo friendly!!

Feb 06, 2024

They are very friendly and knowledgeable.

Feb 06, 2023

Exempt service

Feb 06, 2023

Fast & extremely friendly!

Feb 06, 2023

Wonderful place, expert and honest technicians who are also kind. Affordable pricing and I trust them with my car, won't take it anywhere else.

Feb 06, 2022

Fast, friendly, and honest. A great local place to support.

Feb 06, 2022

Professional, highly knowledgeable, honest and friendly staff thank you...

Feb 06, 2022

S & L Auto Care is awesome! New to Maryland and chose this business because of the reviews I read. I can attest that they are friendly and professional. Brought my car in for a vechicle inspection. They were thorough and efficient. Car was ready before noon! Thank you for everything and continued business!

Feb 06, 2022

Thanks Leo's Auto. Always great service

Feb 06, 2022

They always do a great job. Good customer service and very friendly

Feb 06, 2022

Bill mcmonickle worked on my husband's car did an amazing job now it's back to running smooth keep up the good work

Feb 06, 2022

Fast & Friendly! They helped me with a state inspection today. They were able to fit me into their schedule on a days notice. Dropped off in the morning and car was back by the afternoon. Much appreciated! Another auto shop recommended them for State Inspections and I’m passing on the recommendation to Google to share! :)

Feb 06, 2022

Owner is very upfront and direct.

Feb 06, 2022

Price, quality, and service are all wonderful.

Feb 06, 2022

The only place I will ever trust to service my vehicle for nearly 8 years. Love the crew at S&L

Feb 06, 2021

A diamond in the rough. Friendly, efficient, and reasonable pricing.

Feb 06, 2021

Another great visit to S and L. These guys know their stuff. My car and I are happy.

Feb 06, 2021

Good, honest auto repair

Feb 06, 2021

Great people great work good price

Feb 06, 2021

Great source for MD State inspections

Feb 06, 2021

I wish Bill would stop fixing my dad's saturn. he needs to let it go and get a decent car. I wish Bill would tell him man to man that he needs another vehicle and his saturn is a joke because he won't listen to common sense or reason. if bill tells him the truth I will give him five stars and a lasagna.

Feb 06, 2021

I've been a customer for over 35 years and I won't take my vehicles to any other service ... unless Bill tells me to do that, of course. Bill gives advice, the best service in Baltimore and great conversation. During all of this, he provides easy-to-understand education about my vehicle(s). I love this place and this guy, along with his employees.

Feb 06, 2021

Very honest work

Feb 06, 2021

We recommend S&L to all of our clients. Very satisfied. Thank you!

Feb 06, 2021

Wouldn't take my car anywhere else!

Feb 06, 2020

Great guys who treat customers right!!!