Sam's Club Tire & Battery

Sep 06, 2024

TERRIBLE CUSTOMER SERVICE A year ago we were taken good care of when purchasing 4 new tires. As of recently not so much I made first contact about one of my tires on August 18th, was told it'll be 3 days for the tire to come in and they'll give me a call. No call was made. Aug 23 I call again and speak to someone and he tells me to bring my truck so he can see the tire. They also claim at this time that I have never been serviced there before, thankfully I kept the paperwork in my truck. He tells me that mt tire has been discontinued but they can order one that is 90% match. Then tells me he has to contact their tire rep and it'll be 48 hours before they would reach back out. It wasn't till Aug 26th that he called back and said his rep hasn't found a tire yet but he will call me tomorrow. Now today the 29th I call back again because noone has reached back out, I got nowhere and the guy I talked to gave zero customer service and just said he will have someone call me tomorrow. We went with Sam's for their warranties with the tires and services and now I wish I hadn't done that because they're doing absolutely nothing for me. I called two different stores today who both could order me the same tire that the sams club guy said was discontinued and be here tomorrow. Now I get pay nearly $500 for a tire that should have been replaced with a warranty for free. Don't use their services, I'm canceling my membership.

Dec 06, 2023

I recently had all four tires changed for the winter, staff was friendly and helpful. Unfortunately it was noted my tire pressure sensor had failed. After being quoted a ridiculous amount at the dealership. I returned the car to Sam’s tire center and paid very little and service was done with expedited time and service. Will utilize their services in the future.

Dec 06, 2023

This place is way too busy to go to on Sundays, the a.oubt of people that are waiting in line at the cafe is just mind boggling to me. I'd recommend if you go to use the Scan and Go app and just forget about going to the cafe if that's what you wanted to do.

Dec 06, 2022

Excellent service on tires.

Dec 06, 2022

Have bought several sets of tires from them...they are always cheaper then the competition...and great service...

Dec 06, 2022

These guys are out stealing. Everyone in the shop has been great but kudos to Adrian for offering outstanding customer service. We have always gotten our tires elsewhere but our last three experiences at Sam’s Club have made us change our mind and this is where we will be shopping for tires from now on.

Dec 06, 2021

Great service, great price, very fast.

Dec 06, 2019

Didnt know i had lug locks and went threw the store i was told would take them 35 mins went threw the store took almost an hr to have them tell me they couldnt get the tires off theu didnt call my name over the intercome or call me on my cell very unprofessional not a place i would ever go for tires

Dec 06, 2019

Good! Love the Scan & Go app!

Dec 06, 2019

Live the early business hours

Dec 06, 2019

New tires and the crew professional and fast

Dec 06, 2019

No accessories except wipers tires n batteries. Hard. To get help when your standing waiting and they are always in shop . Come on Sam's let's look at a human cashier or helper at least available. We went to a competitor and had four new tires on gf car and both yes both of my trucks. So that's twelve tires I see that Sam's lost business on and future sales BC when I went in competitors they had a human there to help.

Dec 06, 2019

Poor service

Dec 06, 2018

Great customer service, great products, great return policy, great overall value

Dec 06, 2018

Love Sams Club.

Dec 06, 2018

Love the selection at sams club!

Dec 06, 2018

The guys here were great and prompt, got my tires on quickly and were very nice and professional throughout.

Dec 06, 2018

Usually had good service in the past. Was told different times in the same day when my tires would arrive, never notified about the delay and then never called back to tell me if they even came in. Tried calling following day to see if they were only to be placed on hold up to 10 minutes. This after being transferred by the customer services people multiple times, I never was able to reach the tires department and was never given that basic information. Will try again tomorrow.

Dec 06, 2018

Very quick to install my tires and still reasonably priced.

Dec 06, 2017

2 1/2 hour wait for a tire repair after quoted an hour.

Dec 06, 2017

Had to chase people around to get help at tire desk and they can't lift anything over 10k pounds.

Dec 06, 2017

Wasnt even getting a regular service. Just needed air in our tire. We pull in and proceeded to bag out so we could pull in better. Scrawny guy named Kirby or some bs comes out with all the attitude in the world, cursing and everything. Go in to address it, he starts going off loud in front of employees. Shouting and making no sense, accusing us of being "too high on weed". Hadnt even approached us or tried to help or even look in our faces to say something so ignorant. Saying how we parked in a bay that couldve gotten him fired. We were in and backed out in 5 secs. Why was the chain not up anyway? No, your mouth got you fired hopefully. Youre apparently a constant problem according to Sams Club. Even other employees are looking on like, wow unprofessional, as they watch this idiot run away shouting like an angry coward.