Sam's Club Tire & Battery

Oct 05, 2024

I rarely visit Sam's Club as my mom usually does the shopping, but I recently heard about their high quality car batteries at a great price with a three-year warranty. I decided to give it a try and was pleasantly surprised by the excellent service I received. Steven assisted me with professionalism and respect, making the transaction smooth and efficient. He answered all my questions and quickly replaced my battery. Steven's friendly demeanor and expertise made for a top-notch experience at Sam's Club. I highly recommend their car battery services and commend Steven for his outstanding customer service.

Oct 05, 2024

Tire install, got done in about 45 minutes not too bad. Simple process had booked the appointment online beforehand, all the warranty explained and easy to understand. Steven was a great help appreciated his customer service everything went great, would recommend this Sam’s for a tire install.

Jun 05, 2024

FYI: They're not installing tires on Teslas. Same story with Walmart next door. So you have to go elsewhere.

Dec 05, 2023

Best experience people I ever ❤️ they have help this Nubers for over 20 years 20 years they desrve100 star

Dec 05, 2023

Excellent

Dec 05, 2023

Great costumer service But remember they have to follow corporate America policies..

Dec 05, 2022

Bad customer service. They didn’t have time not even to check if they had the tire size I needed to come other day.

Dec 05, 2022

Had a blowout coming back into town and hobbled in on a donut. Being a Sam's Club member and this place being one of the only tire spots open in the area at this hour I decided to stop in for some help. They were 45 minutes till closed, I brought the busted tire in and only needed them to swap the busted one with a new one on the rim as I can put it back on the car myself. He told me they could put a new tire on the rim, but they didn't have the right sized tire and said to go across the lot to check Walmart. Walmart DID have the tire but didn't have the time swap it to my rim since they were also close to closing and still had cars in the bay, so I bought it and took the tire back over to see if the guys there at Sam's could do it quick because they weren't really doing much else at all. NO customers whatsoever. Was told by the same individual they couldn't put a tire bought at Walmart on my rim... which in itself is absurd because Sam's Club and Walmart are basically the same entity minus a paid membership, discounts and the whole buy in bulk thing. Now I don't claim to know their company policy with this type of scenario, but something like this is so freaking petty it makes you really question the integrity and compassion of some human beings and how lots of people would rather do the bare minimum vs simply going a few extra miles these days. I can only really chalk it up to laziness at this point. It was his loss though because I was planning on tipping him an extra $20 for the trouble 😑 This will very well merit a Costco membership after my Sam's Club one is up. If you don't care about your members enough to help them with something very easy and basic in a time of need, then you don't need my business.

Dec 05, 2022

Jeff is a gentleman ty.

Dec 05, 2022

Love the order and pickup never a proy

Dec 05, 2022

This was my 1st time buying tires since my Dad passed. I'd always had him to advise me on where to go, which tires to get, a reasonable cost, you know, everything. When it recently became obvious that my car needed new tires I wasn't sure where to start. I began at another retailer's website & found it confusing & difficult to get the simple quote I wanted. I even called & spoke with a live person but had no luck. I moved on to Walmart, a store I'm quite familiar with. To my chagrin, when I tried to get a quote, I ran into issues. Ended up calling in & got very basic answers to my questions & decided to proceed. Something told me to read the reviews for their service stations & choose the location wisely. Upon checking every tire center in the LV area I was disheartened to find not one store was rated 4 stars or higher, out of 5. The reviews were riddled with references to rude, slow, untrained workers who lacked basic customer service skills. Not to mention the myriad mistakes that were listed along with the absence of simple communication. I was back to feeling anxious & lost. Up until this point I wasn't even aware that Sam's Club offered tire services - the location I frequent is small & doesn't include this area. Someone had told me that Costco offered tires so I thought it was worth checking to see if Sam's did, too. Right off the bat I noticed the prices listed on Sam's app were very competitive & the tire finder service made selection of the correct tires for my vehicle nearly effortless. I chose some highly rated tires & proceeded to checkout. But it was impossible for me to add installation services to my cart. I was quite frustrated. Tried chatting in with customer service & after providing all the relevant info & being asked to patiently wait, I was told to call the store myself for help. Sigh. So, I called & found out the system didn't work that way. He instructed me to order the tires online/via the app & once they recieved the shipment the store would contact me to schedule the install. Only then, upon arrival for my appointment, would I pay for said tires & services. I thought it a bit odd but returned to the app to complete my transaction. A few days later I got a call informing me my tires were ready & the final cost including the installation. When I was ready, I called the shop & requested an appointment. I was offered a same day slot which worked out great for me. I had a few hiccups when I arrived due to instructions not being given on where to go & received some bad intel from a random employee, but I finally arrived at my destination. I was greeted with a smile from Jared at the counter. He explained the whole process in clear & concise terms, completed the initial vehicle inspection (along with a test of my battery at no charge after hearing that I'd had to jump it on my way there) & processed my payment while informing me of my options to replace my failing battery simultaneously. I really appreciated his thoroughness & friendly demeanor. He took my keys & promised to call me once my car was done. I visited the cafe for lunch while I waited & before I'd even finished my pizza, my phone rang to let me know my car was ready. It seemed incredibly fast! At pickup, once again, Jared succinctly reviewed the services performed, listed the included warranties & their stipulations along with answering all of my questions with what felt like genuine concern. After I left I noticed that they had neatly returned my spare to its designated spot in the trunk & it felt much smoother to drive & maneuver thru town. I'm truly elated with the entire experience & will be recommending the tire & battery center at Sam's Club on Serene to everyone. If you're a Plus member like me, there's added incentive because the price of install is cut in HALF to only $40 for four tires. I'll certainly be returning next time I need tires. Thank you for making this initially daunting task almost enjoyable. 😎

Dec 05, 2021

Excellent service

Dec 05, 2021

Fast friendly convenient namebrand tires. All the things we where concerned about shopping for tires. The price was lower then I thought it would be. The kids working there were polite and professional. Nice and tidey was the joint. And it did not take along time to get our tires and get out of there. The price tag is where it counts the most. And it came in under what I was expecting to pay. Thats always way cool. Saving money. The very same thing this country was built on. Saving some money. Then we have that little bit of bread for our next stop. Wherever whenever with whomever that might be. So the folks at Sam's club got this one right. Although I hate big business. I am just a working class person. With that said I got to go with the good deal. Always looking for a good deal. Good deals are always welcome in my daily activity. Thats what we should all stand for. Is a good deal. I think that what Roosevelt used to get us out of depression. Was A good deal. Or maybe it was the new deal. Either way with the timely manner in which the tires where installed. We had time to go look for another good deal. And we found one at Dennys. Good deals quickly become great ones. When you can get a couple in the same day. So thumbs up to the kids at Sam's club. We couldn't be happier with the good deal we got. And the customer service was outstanding.

Dec 05, 2021

Friendly staff, spacious aisles and a great selection of products.