Sam's Club Tire & Battery

Nov 07, 2024

I can't understand why the thing works in this place is so RUDE!

Aug 07, 2024

Where the heck is your waiting area? I asked the associate at member services even she said that there is no waiting area.

Jul 07, 2024

I ordered some tires here and scheduled to get them installed which is where the problems started. I showed up and there was only one tech there who was also manning the front and I was told it could not be done when I first scheduled. I was told I was called for a rescheduling and no one in my family knows who that could be. I went as far as checking phone logs and no one had any missed calls or messages left. So I rescheduled with the tech standing there and I told him my availability and he said he would put me in early so it'll be ready when I get there. So I left under the assumption that this was a one time issue and staffing problems happened this one time. One week later when my new appointment arrives I am about 10 minutes late from when the tech had put me in the system but 20 minutes before my preferred appointment. The lady standing there tells me it cannot be done today because there is only one tech and I am late. This is right after she was getting off the phone rescheduling someone elses appointment mind you. Apparently, since I'm 10 minutes late they are just going to pay him to stand there for another 50 minutes. I cancelled my order and did not get my tires done because I had zero confidence that even if I did show up a third time that they would find another reason to reschedule me. The management needs to first of all hire more staff if you constantly have to reschedule people you are no respecting customer time nor your staffs. They need to make it clear that if they are going to be strict about scheduling they need the car ready and the person there before that time. The left hand needs to talk to the right hand about this because I got conflicting advise on how to do the scheduling by the first tech and the manager and I put the responsibility on the manager for those kinds of mistake. And whomever is ultimately responsible for scheduling staff and also customer installation needs to learn to respect that one reschedule is acceptable if for a noncommon problem that happened but then make sure the next time is that problem is not possible.

Mar 07, 2024

They refused to fix my flat tire and they claimed that it can’t be repaired. Recommended to change two for new ones. I repaired my tire somewhere else and now it’s perfect. They just didn’t want to work!! Ridiculous

Feb 07, 2024

Bless these techs! My battery died and this store was the only one with my battery size. They were able to fit me in and get it replaced quickly and also helped me with the warranty of the old battery that I also bought from Sam’s. With the warranty, I was able to get the new one completely covered because it went bad (cold weather). When I called, apparently it goes to a call center and not the main store but even the call center was able to tell me this location had my battery size. Overall, very happy with the experience 🙏🙏

Dec 07, 2023

Nice people and good customer service. However, when I picked up the vehicle the yellow air pressure light was on. The technician told me it would go off automatically after I drive the car around. I knew this was not resetting the light. As a result, I questioned did they perform the service correctly with a response like this. When I came back from riding around and it didn't go off another technician was able to reset it. In addition, they detected several stem sensor issues, but this should have been detected during the rotate and balance service and it wasn't. It was after I came back.

Dec 07, 2023

I guess the phone is broken. ...

Dec 07, 2021

Terrible place. Spoke to Maurice and she asked me to call at 8am Monday to get an appointment for tire rotation and battery replacement. I have called 5 times so far today. First time the call was answered and put on hold. After 6 minutes of holding they hung up without even checking if some one is still on the phone. Again repeatedly called them multiple times and they are lifting the phone and hanging up.

Dec 07, 2021

Regrettably, I have been getting tires here for the last several years, due to hearing Sam's had good tire prices and free rotations. It has been such a nightmare dealing with them. No one answers the phone, so you always must go in person. When you get there, EVERY SINGLE time the employees tell me either how short-staffed they are or that "someone called in". The last time I went in there, I was voicing concern that tires bought from Sam's never seem to last as long as the tread warranty. The male employee could not even look up in the computer to verify the dates I bought the tires or what the warranty was. He said a manager would need to do that and assured me he would personally make sure that a manager called me back the next day. That was over a month ago. No one ever called me back. Absolutely horrible customer service, the employees are clueless and always "short-handed", and I do not believe the tires last as long so not worth saving a few dollars. I ended up finding a great price on tirerack.com, having NTB install them, and NTB provides free rotation as well. NTB staff were so friendly, knowledgeable and professional. I am kicking myself for putting up with all that frustration for years at Sam's Tire & Battery. We all deserve better!

Dec 07, 2020

Workers were very friendly and helpful with my question.

Dec 07, 2019

This was one of those cases where we had busted sidewall on one of the tires we had purchased about 6 month ago. So we left bad tire in the shop and 2 days later got a call that replacement had arrived and they mounted on the rim. When I got there they replaced the spare tire and hang it under the car as well as mounted new on the car. This was one of the best service ever I had seen.

Dec 07, 2019

I did my research and got a great deal here a couple years ago. Free balance and rotation included. But now I’m having an issue and cannot get anyone to answer the phone. No one answers the customer service desk either!

Dec 07, 2018

So SLOWWWW! I will never come back for my tire again!!!