Santa Cruz Tire & Auto

Jan 09, 2025

Santa Cruz Tire & Auto has always been reliable, quick, and fairly priced! I have taken my cars to this establishment over the years, and always feel comfortable and well taken care of. They have given me honest feedback and knocked off costs for various services. I appreciate their professionalism and also their person-centered approach. Thank you!

Jan 06, 2025

Chris and his team have been great in helping us figure out issues with our high mile Ford Transit. They completed an engine replacement and have been straightforward when other challenges were beyond their capacity. I’ve called Chris several times to troubleshoot various issues and he’s always been helpful and patient. The rest of the team has always been really great at communicating any updates and the whole crew is incredibly helpful.

Jan 06, 2025

Great locals with great prices and service

Jan 06, 2025

Owner Karl is a great guy, you can always count on him on helping you on what ever problem you may have with your car. Chris is a great guy also you can count on and the whole staff. The shop can basically take care of what ever you may need, and by that I mean everything ac/muffler/alignment/head gaskets/timing belts i mean everything.

Jan 06, 2025

Really helpful people here. They help me out considerably. Having integrity and well priced stock. Well done and thank you.

Dec 06, 2024

Courteous, professional and honest service. This is my third time using this shop and I feel my experience has been beyond expectations! Thank you to the technicians and everyone involved! Sam

Dec 06, 2024

They were very busy but worked me in to repair my tire quickly.

Nov 06, 2024

After a less than satisfied experience, the merchant reached out and adjusted my service invoice in a very generous and courteous manner, He specifically expressed that my patronage and understanding were important to him I appreciate him doing so. And because he did I will strongly consider to do business here Thank you,- .J.T.

Oct 06, 2024

Highly recommended. Courteous and respectful approach. Commitment to high standards of customer service. Will go the extra yard!

Oct 06, 2024

Shout out to Santa Cruz Tire & Auto once again the owner Carl and Staff are so incredible to me and my family.they are so patient with all the questions I ask and they all work as a team from the big boss Carl to all the specialist that are working on the car.thank you so much.

Oct 06, 2024

They are always on time and very friendly and accommodating.

Sep 06, 2024

Santa Cruz Tire & Auto deserve the highest review that I could possibly give. All the staff help you every way they can,and it's like a whole village comes to help you and they give you the feeling that your important,and the only one at the moment even though there is a million things their all doing.my sons little 2000 Honda needed something really special and out of the norm it was fixed plus so many other things already done so we could drive it Your all awesome with your own specialties plus helping every customer.To the New Owner Carl thank you,your staff are the best ,Sandra .

Sep 06, 2024

So impressed with this place. My car broke down during a long trip and they made an effort to be able to help me that same day. Extremely polite and helpful staff, transparent service (they let me take pictures of before and after the repair). So thankful for their help.

Jul 06, 2024

Holy moly these guys like to price gouge your eyes out! First of all they charged $185 for a diagnostic. Second of all, their quotes for parts were at least 200% higher then what parts cost online or from auto zone. It's mechanics like these that give the trade a bad name. I hope the owner has a few Lamborghinis and a house for every person he rips off.

Jul 06, 2024

Love these guys! Traveling through from LA, they had my oil and filter changed in 15 mins, with a smile. Ask for Dino!

May 06, 2024

This is a shop that I would recommend to anyone in the area, hands down. For starters, they are a star certified smog shop which is relevant for anyone with that need because there are only a small handful of them in Santa cruz. This is a fill service shop as well. I have been taking my cars here for several years, and recommend them to my friends always. Often times when going to a mechanic shop, it's easy to feel intimidated in fear of not getting good service or being ripped off. I have never felt that way here. I also often times in my past have been to mechanic shops where the customer service people you are speaking to are rude and snobby about cars and don't have the people skills or want to answer questions, but very consistently at santa cruz tire and auto the people at the desk are very friendly, talkative, laughing and social. It very clearly feels like a family business, and I can comfortably ask any questions I need to ask and get friendly and reasonable responses and I feel like this is a very important factor of the already difficult experience of needing to take a car in to get serviced. The service you can expect from this shop is also top notch as well. I have often times had them be very honest with me and tell me I didn't need new tires, oil, or brakes quite yet even though I thought I did, and they could have easily made a sale off me in that moment but told me to check back in a few months. To me, that type of honesty is unmatched in most mechanics who are trying to make sales vs giving honest feedback. The only downside I have experienced, which is pretty regular for this shop, is that the parking lot situation is rough because they always have a ton of cars in the small parking lot because they get very busy, but it's just something that you need to expect when coming in and plan accordingly. Highly recommended shop.

Apr 06, 2024

Efficient courteous employees. Got the work done! Thank you.

Apr 06, 2024

Jim and his team have always taken fantastic care of my cars. Highly recommend.

Apr 06, 2024

They always squeeze me in when needed and provide very friendly service. I’ve always been happy with this shop!

Mar 06, 2024

After a cross country trip my vans axle snapped, I made it to Santa Cruz Auto and Tire miraculously. Chris was awesome, Dylan was awesome, everyone there were just honest, easy going people that wanted to help. They advocated for me, calling the dealership back home showing proof that they hadn’t greased parts appropriately, having a shop that I felt was on my side is something I won’t forget. I’ve been to so many shops over the past year and this one was special, seriously. Can’t say enough good about them and if I was still in the area they’d be my shop always.

Mar 06, 2024

I always have a great experience here. Everyone is extremely helpful and kind. Chris is honest and will do his best to give you the best results. I can't recommend Santa Cruz Tire & Auto enough!

Mar 06, 2024

Parking is limited and area very busy. I have a campervan and couldn’t stop

Feb 06, 2024

Came here on a whim to get my exhaust checked out after it got damaged. Immediately took me in and had their expert point out the leak in the exhaust. They didn't even charge me and gave me a diagram of where it was cracked. This gave me complete relief as I was worried the car had more damage. Would recommend the lady in the front is extremely nice.

Feb 06, 2024

Cindy at the front desk was amazing and she was able to get my car into the shop super fast. Everyone was friendly and helpful. Car is fixed and I didn't need to take out a second mortgage to pay for it!! Thank you Cindy et al!!

Feb 06, 2024

Got an oil change. Took only 15 min. Been getting my oil change here for 15 yes. Always in and out.

Feb 06, 2024

Great people. Always make me feel valued and I always find they have some of the best deals on services for miles around. Highly recommend.

Feb 06, 2024

Great place. Very thorough.

Feb 06, 2024

Great, thorough service with knowledgeable staff and fast turnaround.

Feb 06, 2024

I assisted a vet friend here with basic repairs he needed on his car. The crew , owner, foreman, office help were very kind and accommodating. Thanks for helping out a disabled veteran. I wish there were more understanding people such as yourselves.

Feb 06, 2024

Knowledgeable skills and the best customer service. Cindy is awesome. One of the best parts of Santa Cruz. Quality people & service. 🏎️

Feb 06, 2024

Professional, courteous, and helpful! Thanks! Stopped by for some advice on what I thought was some suspension noise and while they were booked out the rest of the day, the master technician took the time to listen to the video I took and highlighted he thought it sounded more like it might be related to the brakes. Only had noise over bumps, not when braking and have been chasing the issue for weeks on my own. With the new advice I took a look and sure enough the caliper spring clips were worn out, issue fixed! Now that's some good experience! Many thanks!

Feb 06, 2024

These guys were so easy going, nice and helpful. Any car issues, I highly recommend coming in here.

Feb 06, 2024

They let me sit in my car to wait, and are super fast

Feb 06, 2024

Very nice, helpful and good price. I brought my GMC camper van in here for an oil change. It was done in a couple hours with a safety inspection and great price. They did not try to upsell me on anything I did not need. Seemed very honest.

Feb 06, 2024

Yesterday, I contacted them seeking a prompt solution for a wheel stud issue. They requested me to bring the car in the following day, assuring me that it would likely be completed by the end of the day. This already exceeded my expectations in terms of speed. Upon dropping off the car, I inquired about the possibility of having the alignment done as well. They readily agreed to take on this additional task and pleasantly surprised me by calling back at noon to inform me that everything was finished. The price they charged for the services was very reasonable. The staff members were exceptional and went above and beyond what I anticipated. Well, Big'O-Tire, it seems like this marks our farewell. No hard feelings! :)