Scott's Phoenix Auto

Dec 05, 2024

A Bunch Of No Good So Called Mechanics. Spent Thousands On A Car That Ended Up Overheating Due To Missing Oil, Parts, Keys, Bolts! So, I Don’t Recommend Anyone Supporting A Business Like Scotts, They'll Just Gonna Take Your Money With A Smile & Tell You Nonsense That Doesn’t Make Sense👎🏾

Nov 29, 2024

Byron and his entire staff Are wonderful people to work with. They are all very professional and personable.

Nov 29, 2024

Discovered Scott’s Auto for my daughter’s car and they were the best! The car needed a bit of work, and the staff reserved a loaner car so that I had easy transportation. Everyone at Scott’s was friendly and professional and the work performed was excellent. A great auto shop I highly recommend!!

Nov 29, 2024

Good customer service, knowledgeable technicians, confortable seating, front desk dedicated to provide a well explained and detailed inspection report.

Nov 29, 2024

I love Scotts! They are thorough and provide detailed explanations and PICTURES of what they suggest maintenance for. Kassie, my representative was professional and a clear communicator. She helped me make the decision best fitting my finances and my cars needs. Thank you Kassie and Scotts Automotive for being TRANSPARENT and TRUSTWORTHY.

Nov 29, 2024

Kassie was great it was my second time there I had my headlight replaced and she was very good at getting it ordered in at a timely manner. I love Scotts thank you.

Nov 29, 2024

Scott’s auto has always been great and transparent. My recent visit in working with Byron was just the same.

Nov 22, 2024

5 hour wait, with an existing appointment for an oil change and tire rotation.

Nov 22, 2024

I took my car in for in an oil change and ended up needing a few more things along the way. Kassie was quick to call and update me each time something came up or changed. I'd definitely give her and her workplace more stars if I could. Tha k you Kassie and scotts auto on 7th!!

Nov 22, 2024

I took my vehicle into Scott’s (for the first time) for an oil change. I was immediately impressed by their excellent communication and how accommodating they were, both in person and by phone. Kassandra was my point of contact through the process, she answered all my questions and was genuinely welcoming and helpful the whole way through. They got the job done in the time I expected, the vehicle inspection was very thorough and detailed. I felt like I was in very capable hands. I will definitely return to them.

Nov 22, 2024

Kassie was awesome! She was friendly, informative, and knowledgeable. I will never take my cars anywhere else.

Nov 22, 2024

This is the knowledgeable, friendly, and honest mechanic you’ve been looking for. My problem turned out to be a software issue that the dealer needed to solve. Byron arranged to have my car driven to the dealership, and negotiated a price for me at half of what I was quoted the day before. Any other shop would’ve said: We can’t fix it, pick it up and take it to the dealer, and that would’ve been totally fair. Byron and his team took it the extra mile, getting it there and back, and making sure I paid a fair price. I will never go anywhere else.

Nov 15, 2024

Very good service with friendly staff, especially Kassie, who provides extraordinary services. She welcomes guests and helps with very clear information and explanation. I highly appreciate Scott’s services and strongly recommend drivers in Phoenix area to have your car services taken care of by Scott’s Phoenix Auto.

Nov 15, 2024

You guys did such amazing service on my car !!! Appreciate all you do ! Returning customer always

Nov 06, 2024

Before I went to your business I asked for the price and after the service you increased the price of the service. No good.

Nov 06, 2024

Courteous staff.

Nov 06, 2024

I went here because it was close to my house and could take my vehicle quickly for a repair. They were awesome! So professional. I have already referred a friend to them. Thanks Ricky and Jan for the great service!

Nov 06, 2024

It all starts when you walk inside, this is the friendliest, cleanest shop you've ever walked in. This will be the only place I take my cars from now on.

Nov 06, 2024

Knowledgeable and friendly staff. I highly recommend Scott’s to everyone.

Nov 06, 2024

Ricky, Cass, and the rest of the crew are the best professional and kind. Cleanest shop I have been to and they do good work.

Nov 06, 2024

They never addressed the issue i brought my car in for. When I pointed out that the issue still existed, I was threatened with how much more it could cost. Then they told me they couldn't do the whole diagnostic. And my trunk still won't close.

Nov 06, 2024

Customer Service is the lowest priority here. Everyone is mean and nasty when you ask questions and they only provide confusion in their pricing and are combative when wrong. Find another place to go. This place is a joke. "A family of automotive professionals", there is nothing Family about this place.

Nov 06, 2024

Easy to book appointment online. The service was great took a little longer thatn expected but they called to let me know the progress. The comprehensive inspection informed me about everything going on with my car. They booked a lyft for me to get to and from my appointment. Great experience.

Nov 06, 2024

Extremely disappointed and frustrated with the level of customer service and communication at Scott's. I made an online request to get my front headlight changed (main reason so that I would not get pulled over by the police), and an oil change and tire rotation/alignment while I was at it. I brought my car in to get these services completed to discover a few days later that the front headlight never was changed. I scheduled another appointment, come to find out that I was expected to pay for the bulb replacement, something that I needed to have replaced and main reason for the visit in the first place. Kassandra reviewed my calls and informed me that when she originally called asking if I wanted any of the additional 12 items performed on my car (about 30 minutes before the shop closed), I had said I only wanted the oil change and tire alignment/rotation done. I really just wanted the 3 things I came in for and to get my car back before office closed, and expected that everything that I came in for would be completed. I thought this implied that the headlight would also get fixed because this is a MUST to drive legally, whereas the other two are not. She explained she needs approval from the customer to add any parts into a vehicle...come to find out that the report notes for my 2nd visit said that the bulb had already been replaced...without my approval... I never received a receipt for my initial appointment request, just a text message confirming my appointment. You would think Scott's would cross reference the reasons why I came in with what I had "confirmed" on the phone, when in fact they just want to get more money from you. Maybe I did only say oil and tire rotation/alignment, but the moral of the story is that the main thing I came in for wasn't completed and no one questioned it when I didn't mention it (I was driving in rush hour traffic and wasn't thinking about every single detail - just wanted the items on my appointment request completed). No compensation for the miscommunication on the 2nd visit, so taking my business elsewhere.

Nov 06, 2024

Friendly atmosphere, speedy service, reasonable prices.

Sep 06, 2024

Hello working with Ryan during my whole horrible experience with car shield was a pleasure. Ryan was professional and a on hands type of guy. We need more guys like him in the working world thank you Ryan your the best and I would refer Scotts Automotive to family n friends due to how well Ryan done his job thank you very satisfied client Michael

Aug 06, 2024

As someone who knows nothing about cars, I really appreciated the time they took to explain to me what was wrong as well as taking pictures, making notes, and creating a list of necessary repairs in order of priority! Seriously above and beyond.

Aug 06, 2024

Friendly service, clear recommendations, and answered questions clearly. I haven’t had major work done here yet to really put anyone to the test, but so far, so good.

Aug 06, 2024

Great customer service

Aug 06, 2024

I absolutely will continue to be back here

Aug 06, 2024

I found new place to bring my vehicle.

Aug 06, 2024

I would not recommend. Scott's Auto replaced the front brake pads and rotors on my RAV4 and I paid $499, plus a surprise charge at pickup of $40 for 'shop materials'. It takes a while to wear in new brakes, but after two weeks the initial squeaking intensified into grinding which became worse when turning and braking at the same time. There was also a noticable reduction in drive responsiveness. Scott's Auto gave me a three year warranty on the pads and rotors, but I could see that the wear on the new brakes was crossing different directions, which indicates metal flames from the pads and rotors being of very low after market quality. I didn't want the parts replaced with equally low quality materials so I brought my vehicle to the dealership and they confirmed the new brakes and rotors were poorly installed and so low quality as to be faulty. The dealership replaced the parts for $750, so in the end I threw away $540 having Scott's Phoenix Automotive work on my issue first. I'm not sure if the poor driving responsiveness was due to the bad parts or the way they were installed but that was the deciding factor in not bringing it back to Scott's for repair. The staff at Scott's did seem friendly and the scheduling online was easy, but the poor workmanship and bottom-of-the-barrel parts aren't worth it for someone who is trying to do proper maintenance on their car.

Aug 06, 2024

Incredibly helpful, honest, timely, and trustworthy. So happy to have finally found somewhere to take my car and trust they will do what’s needed and not what will make money for them!! I appreciate you all:)

Aug 06, 2024

The service and explanation of Items required was superb. I am deeply satisfied and am planning to have future service performed .Thank you.

Aug 06, 2024

Took my vehicle in for assessment and the service was good.

Aug 06, 2024

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