Serra Hyundai Service Center

Nov 05, 2024

**** UPDATE**** We were able to negotiate an agreeable amount! Thank you!, Mr Antoine Gray!🎊You were very Professional, knowledgeable, and very understanding...Awesome Salesperson!🙏 My new car will be Delivered!

Nov 05, 2024

I am writing this review to share my frustrating experiences with the Sarah Hyundai service center located on Gaston Highway in Trussville. Over the past year, I have visited this dealership multiple times, and each visit has left me increasingly dissatisfied with their level of professionalism and service.From the very beginning, I noticed a troubling pattern: every time I brought my car in for repairs, it seemed like something else would go wrong shortly after. This has led to a cycle of spending hundreds of dollars on what should be straightforward fixes. The prices quoted to me for parts and labor have consistently been extremely high. In fact, I’ve found that by researching the parts myself and purchasing them independently, I can save a significant amount of money—only needing to pay for labor afterward.Currently, my car has been at their service center for five days without any progress. It is incredibly frustrating to feel ignored; no one has even looked at my vehicle until I made a desperate call demanding action. This lack of communication and urgency is unacceptable. When I finally reached out, it took raising my voice just to get someone to check on the status of my car.The service advisors at this location have proven to be almost entirely unhelpful throughout this ordeal. Their responses often lack clarity and do not provide any reassurance about the care of my vehicle. Overall, my experience has been unpleasant and exhausting.I find myself at a breaking point with this dealership. Despite my frustrations, it seems they are the only option available for servicing my car—a vehicle that was sold to me without issues until I began bringing it here for maintenance. In conclusion, if you value your time and money, I strongly advise considering other options before choosing Sarah Hyundai service center in Trussville

Nov 05, 2024

I will never go to this place ever again. It's like when they see a woman come in for some repairs, dollar signs immediately go off in their eyes. Tried to charge me over $1,100 for repair on a transmission sensor and made me wait over 3 hours. I went to another place and the man told me it's a common fix on most cars and said he could fix it for half of what Serra Hyundai could. It took him all of 10 minutes to give me an estimate. You better think twice before going to Serra Hyundai in Trussville for any car repairs.

Aug 05, 2024

Bryan was amazing Very accommodating, patient, attentive, knowledgeable, and was considerate with my time. Love my new ride

Jul 05, 2024

Typically if you’re taking a brand new vehicle to the service department it’s 👎🏻- HOWEVER Brian and the entire team were amazing. You can’t ask for better care. I feel like had I been at any other dealership I wouldn’t even have my vehicle back yet. 10/10 highly recommend this dealership- from start to finish.

May 05, 2024

I wouldn't recommend this service to a dog

May 05, 2024

If I could give no stars I would. I used to love taking my vehicle to this dealership. After paying a almost $200 diagnostic fee for them to say only my belts and bulbs needed to be fixed but, I had my car towed to another mechanic who could put the belts on cheaper. As soon as he opened the hood he noticed that my air compressor was dangling. THIS WAS NOT IN THE DIAGNOSTIC REPORT BTW and had just gotten towed 2 days prior. Also the bolts were broke off into the motor.All I wanted was for them to removed the broken bolts but the manager talked to me like I was stupid and referred to his Mechanic Ty as though he never has made any mistakes in his life. THEY HAVE BEEN THE ONLY PEOPLE UNDER MY HOOD SINCE REPLACING MY MOTOR. I WOULDNT ADVISE ANYONE TO GET ANYTHING FROM THIS PARTICULAR HYUNDAI BECAUSE THEY ARE LIARS AND TAKE NO RESPONSIBILITY FOR THEIR WORKERS MISTAKES.

Apr 05, 2024

Friendly, knowledgeable staff. Really try to help.

Apr 05, 2024

This is my second time purchasing at the Trussville location. Customer service, for me, is always top-notch. Purchased my 2024 Sante Fe Calligraphy.

Mar 05, 2024

My son's 2016 Sonata broke down on I-20 on a Friday afternoon on his way from Atlanta (where we live) to Bham. The tow truck took him to Serra. Brian checked him in, looked at the car, and told him the engine was probably dead. However, he proceeded to tell him that Hyundai should cover a replacement engine due to a lawsuit and that he would test it early the next week, and expected it to fail. Bad news but a ray of hope. Tues, Brian calls says it failed the test, Hyundai approved a new engine, he is getting the replacement ordered and would see if he could get a rental car. Called that afternoon, the engine was expected the following Wed (a week later), and a reservation for a rental car was already made. We picked up the rental on Friday, Sat afternoon Brian called and said our car was finished! The engine came in early on Friday morning and the mechanic installed it the SAME DAY! The level of care, communication, and complete job of servicing the customer was unparalleled and fully exceeded all expectations. I would fully recommend them for service and Brian is a one-of-a-kind customer advocate in the best way possible. Thank you!

Dec 05, 2023

Bought a car from Eric Lawman and it was the e best experience ever. He was very helpful and mindful for what I was looking for. Fast and easy process from start to finish. I love my new car.

Dec 05, 2023

John the service Manager was amazing. He kept me up to date and jacked my claim very quickly. Highly recommend.

Dec 05, 2023

Best warranty my a**, worst experience ever had my car brand new and been having problems with tires ever since a vibration at 60 went back for the same problem more then 10 times and at the end refused to replace tires even though it was brand new and having a problem, do not recommend buying a car from serra hyundai ❌

Dec 05, 2023

Bought new 2023 Palisade

Dec 05, 2023

Car guy Cooper was very great wit customer services handled me very professionally and sent others because of his service.

Dec 05, 2023

Cooper was a great sales man if I could give 1000 stars I would

Dec 05, 2023

Cooper was great

Dec 05, 2023

Cooper was great and very patient. He helped in anyway possible !!

Dec 05, 2023

Great experience with Brooke Arnaez!!! Very easy process and would recommend her to everyone!!

Dec 05, 2023

Had a great car buying experience with Cooper. Friendly, attentive and asked the right questions to meet my car shopping needs. Definitely recommend Serra Hyundai and Cooper.

Dec 05, 2023

I bought a new car from Michael. Excellent transaction!

Dec 05, 2023

I found a vehicle that I wanted to purchase but the location is over an hour away so with my work schedule its hard to go back and forth. Brooke and Reggie handled everything over the phone and through email making my life so much easier. When I arrived to pick up my new vehicle i was greeted by everyone i came into contact with. This is a very friendly and professional place to do business.

Dec 05, 2023

I had a phenomenal experience at Serra Hyundai Michael Cofield was my salesman. Very nice and considering in helping find a car great for me. I will love to do business with him again and also refer others.

Dec 05, 2023

Michael was great

Dec 05, 2023

Same auto games.

Dec 05, 2023

Shane was awesome and very helpful and professional.

Dec 05, 2023

Shane was awesome. Professional, courteous!

Dec 05, 2023

The person that rang me up was nice, but I was told they i could come see about my brakes squealing. They didn’t do anything and made me feel like they didn’t want to do anything to help me with my vehicle. I would not recommend.

Dec 05, 2023

There willing to help you if your down on your luck

Dec 05, 2023

Tony went above and beyond to help me find the right car, with an affordable payment. Thank you so much!

Dec 05, 2023

Traded my vehicle for another. The experience was great. Not painful at all.

Dec 05, 2023

Very clean, courteous service team

Dec 05, 2023

Went to schedule online for oil change, no dates available for desired date and time. I asked on a public page if they accepted walk ins on service, the General manager reached out to me personally, and had service reach out to me and got me in at the time I needed. When I arrived I was treated with great respect as if I was the only one there. Highly recommend!!

Dec 05, 2023

We’ve been looking for vehicles for a while, we've seen a lot of car salesman. Shane’s approach was much different than the others. Wanted to make sure we got what we wanted by asking questions and narrow down to exactly what we wanted but he also offered us options to get different levels of options and costs. Great communication which is a big deal. Personable with a good sense of humor. We would buy from him again. We got what we wanted at a very good price. A perfect 10.