Serra Toyota Service Center
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Review highlights
"Very friendly service and high tech. Got my problem solved and found the best solution that cost me the least. Out in record time. Very busy so make appointment if …"
"Love the energy of the guys in the Service Department at Serra Toyota."
"I spoke with a manager named Brian, Who promised to look into it ."
Overview
Categories
Auto repair shop, Auto electrical service, Auto tune up service
Phone number
Call: (205) 856-6550Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
7:00 AM - 3:00 PM
Description
Whether a dashboard light came on or it’s simply time for routine service, the advisors and technicians at Serra Toyota are ready to offer quick, reliable service done the right way. We understand the value of keeping family safe and secure. That’s why we have certified technicians who have access to the right tools to diagnose and fix whatever is affecting your vehicle’s operation, so you can get back on the road with peace of mind. Our full range of services includes the following: Oil changes Tire service Battery replacement Brake service If it’s time to schedule an appointment or something unexpected happened to your vehicle, contact us today right here in Birmingham, AL.
Reviews
Nov 05, 2024
I do like this service center. Fast and efficient. I have used one advisor, Josh Wood, for years. He is friendly and honest. Very reputable service center. Recommend!
Oct 05, 2024
Morgan Smith is the BEST salesman. I took my aunt to shop for a vehicle. Morgan was very patient, answered all her questions, and explained every detail of purchasing a vehicle.
May 05, 2024
Great service as always, and Aaron is Service Dept. provided great customer service and care with getting my appointment setup and making sure everything was accurate with my visit.
May 05, 2024
They misdiagnosed the problem with my car, performed a bunch of meaningless work, then charged me over $800. When I got back in my car, it had the same symptoms as before. That’s when I was told I probably had an internal engine issue that the work they performed would never be able to fix. Dare I say this was after I had spent 7 hours waiting on the tech to diagnose the problem and complete the work. When I told them it was improper to charge a customer for work that they knew would not fix the issue for which I brought my car to the shop, they didn’t offer a refund or discount. Instead,they suggested that I bring the vehicle back in next week so they could diagnose it again “for free” as if they were doing me a favor with this inconvenience. I took the car to pep boys for a second opinion, didn’t tell them anything about the Toyota misdiagnoses, only the symptoms, and they were able to properly diagnose the issue in less than an hour.
Feb 05, 2024
BE AWARE and EDUCATE YOURSELF Although the staff is very kind and professional, I didn’t get the required service I was hoping for. I went for my due 40K service after taking off from my work schedule and driving all the way to the shop, was given my vehicle back and was good to go. I went home, for some unknown reason, I opened the hood and realized that the coolant was almost empty (even lower than the lower limit line). I freaked out, called the service dept and had to drive all the way back, they were able to take care of it. Also, no one asked me to get the due filter change and I found out from my brother who lectured me for not knowing but I think it was the shop responsibility to discuss and notify me for necessary services. I am happy that they were able to fix it next day but still caused quite a bit of inconvenience to me. Just a word of caution, don’t just trust blindly, we are all humans and can make mistakes.
Dec 05, 2023
Fast friendly service. Lunch while you wait. Clean and professional workers.
Dec 05, 2023
I've preordered some parts from Serra Toyota Centerpoint service store. After 3 1/2 weeks I asked for a refund. It turned out that the parts came in and was placed on another's car.The service manager John Dobbs, called parts and service to put them back on my invoice so that he could refund me. On Black Friday,I was promised a check via mail in 3-5 business days. I spoke with a manager named Brian, Who promised to look into it . It's been another 3 weeks, still no check. When I phone the establishment today, I seem to get the run around. This is terrible customer service
Dec 05, 2022
Assessed the problem and gave me some options. Very thorough.
Dec 05, 2022
Best in Class Service at Serra Toyota!
Dec 05, 2022
Every one was great keep up the good work.
Dec 05, 2022
Everybody was sitting there with no masks on I went home and take. Vitamin D pill and my high blood pressure Medicine Covid is real people! Its too cold to stand outside so please mask up with N95 or Kn95.
Dec 05, 2022
Friendly fast service!
Dec 05, 2022
Love it and the experience there
Dec 05, 2022
Service was quick and was
Dec 05, 2022
Very friendly service and high tech. Got my problem solved and found the best solution that cost me the least. Out in record time. Very busy so make appointment if possible.
Dec 05, 2022
They did a good job and it didn't take long
Dec 05, 2021
Nice
Dec 05, 2021
Service is usually spot on but our last visit was really too spot on. The technician left greasy hand prints on the hood, bumper, side panels, door, and interior.
Dec 05, 2021
Very helpful, friendly staff.
Dec 05, 2021
Well I don’t like how they are communicate, especially what’s in the website it’s different from what I found in the actual branch but when I contacted them they are welling to help in their way and in they way they are comfortable with. I am not going to be there again.