Service Street Tire & Auto Repair

Nov 11, 2024

So since the issue below where a gave them 2 stars...I've up'd to a 4+...why not a 5? Because on certain repairs they can be quite pricey with their 5 yr, 50K warranty it makes sense that you pay more...you're paying for insurance. Regardless, they provide fair and clear guidance on repairs and I've had them spend several hours on a vehicle doing diagnosis and attempted repairs and not charging me a penny because they couldn't solve the issue. Now, this is also a negative, they couldn't solve the issue. So...you decide. ‐-----------previous 2 Star entry-----‐-- Sputtering engine and "Check Engine" light on after repairs complete...🙁 #1 is a gripe #2 is a positive #3 is a reality check (or a WTF) #4 is the issue 1st time customer and not too happy 1. Specifically asked for the 12 month pay plan via Synchrony Credit Card...the young man checking me out at 6:40 pm on Sat had no clue...experienced this with several shops in town...Synchrony leaves it up to the shop to determine pay back terms...makes no sense but it is what it is...so got 6 months vice 12 despite me explaining this to them the day prior...didn't resolve the issue and left the young man late on Sat to have no clue. Apparently only Aspen Auto knows how to do the 12 month plan. 2. The hours are great...Mon-Sat 7am to 7 pm...price...see #3 3. Hours equal convenience equal $180 per hour labor...WOW! 4. Check Engine Light on after I drove 5 miles and let vehicle sit for 1 hour...engine vibrating and stalling and hesitating from start of driving etc. So the job was to replace leaking head gaskets. Asked if the they offer a engine compartment steam clean...was told , yes, for $75 we will pressure wash the engine compartment, add dye and run the engine for a bit to verify all leaks are no longer present. I said great..."I don't want to pressure wash my engine because I might spray something that might not supposed to sprayed...I'll pay for the experts to do it." Exact words... So here we are...waiting to see the response on Mon (wanted my truck fixed NLT Sat so my work week wasn't interrupted) how they will fix the "Service Engine Soon" light and sputtering engine...assume due to "the professional" hired to pressure wash the engine may be an apprentice etc.

Nov 07, 2024

This was our first time using Service Street an I was NOT disappointed! Joe Villa is who I was dealing with who was very nice, as were the other guys that were in the shop. We were able to bring our vehicle in immediately after calling late in the day, which was awesome! Their mechanic determined the issue the following morning, Joe called to advise thst the alternator basically imploded! We needed to replace that, the MAP sensor and belt. Repairs were completed early that evening. I am beyond happy with the service received! There was not one thing that had not been addressed/explained at any time. I will definitely be a return customer! Thank you!

Oct 29, 2024

Were very fast and professional. Great customer service

Oct 29, 2024

I recommend this place for your auto repair needs. The crew here are friendly and caring. I believe the mechanics that worked on my minivan for an oil pan gasket leak and replaced the car battery has done awesome work! I will be back for sure.

Oct 15, 2024

The team has great knowledge and experience in finding what is wrong with your ride. They have a great oil change program that can save you some cash. With their well rounded team they can get you back on the road quick.

Oct 12, 2024

Fast courteous service

Oct 12, 2024

Friendly customer service. Great clarification of issues with my car. Staff have shown reliable communication. Would definitely return if I have any future car problems.

Oct 12, 2024

Horrible experience. Never again. Costed thousands and nothing was fixed. They left my window down in their parking lot in the rain. Joe Villa is a thief.

Sep 12, 2024

Buyer beware… My story: They tried to scam me out of $1,850 but I didn’t fall for it. Just said no. Then I got home, and checked the other reviews for this Service Street shop, and WHOA NELLY, the other latest reviews are from angry customers who they also tried to scam. So I think this problem is not with the mechanics/engineers, but with the management who enables and promotes this kind of scams at their place of work.

Sep 12, 2024

Great service. I dropped my car off a couple hours after open for an oil change. They quoted 45 minutes to an hour and it was done at a reasonable rate. Very pleased with my service!

Sep 12, 2024

Horrible customer service, double charging for parts, quoting wrong . I will be reporting to every agency

Sep 12, 2024

Perfect shop and always willing to help

Sep 12, 2024

The people at the counter were great and knowledgeable. They helped with the issue that I had and gave me reasonable quote for time and costs. When I called back they got me that day and completed the work as they promised on time and in budget. Since this is a newly acquired vehicle I had them check out some of things they had talked to the previous owner about and they confirmed what I had been told and provided reasonable quotes and advice. Thank you to your team for helping me out!

Sep 12, 2024

UPDATE: REFUSES TO PROVIDE PHONE CALLS THAT THEY CLAIM TO RECORD, TOTALY IGNORED THE REQUEST FOR THOSE CALLS WHEN ASKED FOR THEM TO PROVE THEIR SERVICE ADVISOR LANGSTON TOLD ME I WAS BEING CHARGED FOR CORE CHARGE AND CONTUNUES TO CALL ME A LIAR. ALSO WHEN THEY DAMAGE YOUR CAR THEY REFUSE TO PROVIDE INSURANCE INFO AND REQUEST YOU COME BACK TO THEM. SHADY BUSINESS. I DOUBT THEY ARE INSURED AT THIS POINT. GO ELSEWHERE TO GET YOUR CAR SERVICED. ANYWHERE ELSE WILL BE CHEAPER AND THE WORK WILL BE DONE RIGHT! UPDATE: SEE PHOTOS FOR THIER BS RESPONSE AND ONCE AGAIN CALLING A CUSTOMER A LIAR. Had car diagnosed for poor acceleration. They called and said it was catylitic converter and that's it to get my car running again. They ordered the part from ford. The part from ford is $824.29 MSRP, plus $500 core charge. I was charged $1402.11. initially prior to agreeing to leave my car to be looked at they assured me I wouldn't be charged for core charge just the part cost that ford charged. Then when they gave me estimate they said no we have to charge me the core charge and the part cost and then extra on top to make money off the part. Service advisor LANGSTON BELL told me three times that the core charge was included in my part cost as they need to make money and since they pay it upfront that they have to extend that core charge to me. The GM at pickup refused to give me the old part back said I need to pay $500 more and said they didn't charge me the core charge essentially calling me and his service advisor a liar. This is 170% more then if I got the part myself through ford. Prior to pickup they called and said that it wasn't the catylitic converter it was the turbo and that I would need to pay a 30% restocking fee. I said no cuz not my issue they misdiagnosed. When I went to pick up car they said we were wrong again it is actually both and that they already started tear down. I was quoted $1083.18 for turbo to be ordered from ford (ford msrp is $495 plus $250 core) this is 218% of what I would have been charged if I just went to ford to get part myself. Core charges are refunded when old part is returned for those that don't know. This is deceptive, wrong and predatory to consumers. If they are doing this now what are they doing when someone elderly and vulnerable goes to this place for repairs or even the person that don't know anything about cars. DO NOT GO HERE, GO SOMEWHERE ELSE AS THEY WILL OVERCHARGE, MISLEAD YOU AND TAKE ADVANTAGE. While picking up car they called CSPD on a customer that had a similar issue with their practices as well as why would they be having a car jacked up that was only there for spark plugs using a flashlight to look underneath a car that spark plugs are on top. They will definitely rack up as much of a bill as possible. When talking to the GM NATHAN SCANLON, he said he can charge whatever he wants and was super unprofessional and did not care as to what I had to say and what other customers in the lobby had to say. He also will try to call customers idiots in a passive aggressive way (asking do you have a baroscope when I said I wanted my old catylitic converter back to be inspected elsewhere). SERVICE STREET IS FAILING THEIR OWN MISSION STATEMENT. IF THEY ARE TO THE POINT OF FAILING TO ABIDE BY THEIR OWN MISSION STATEMENT THEN THE MISSION IS COMPROMISED. GO SOMEWHERE ELSE TRUST ME YOU WILL SAVE TIME, MONEY, AND A HEADACHE. THESE GUYS WILL LIE, CHEAT YOU, AND GO AFTER AS MUCH MONEY AS THEY CAN. THEY DO NOT CARE ABOUT THE CUSTOMER. THEY ONLY CARE ABOUT HOW MUCH MONEY THEY CAN SCAM OUT OF THE CUSTOMERS BANK ACCOUNT.

Sep 12, 2024

Update : if u take them to court it wont work cause they claim if u would have done the 15000 work on ur vehicle u wouldnt have been upset also they can break parts on ur vehicle and are not liable also if u bring ur vehcle there numerous times it means u like them according to the courts this is a shady company who hodes under numerous shell “fake” corperations also if ur car is older than 5 years its apparently too pld to be fixing Beware they did shotty work on my vehicle didn’t fix the problem but charged me $3200 to replace parts that where replaced the month before then we took it to their Thorton location who did the warrenty work then charged me another $3500 to change the same parts and also beware they keep ur credit card on file and charge with out ur permission will be seeking litigation

Aug 12, 2024

Didn’t have to wait long and didn’t try to push anything on me!

Aug 12, 2024

Don’t do it they’re solution “let’s replace the part and charge you an arm and leg for it and see if the problem goes away” I went in there with my homework done and most of the work done for them. I called and explained my issue extremely clearly. This is one of those mechanic shops everyone has nightmares about. They keep charging you and never let go of your vehicle. Saying it’s one thing or another and just keep replacing stuff and never fixing the issue. I told him I tested the thermostat it’s good “ your first step is to replace the thermostat” I literally came here for you to test my wires not replace the part. Then he gets an attitude with me for knowing more about vehicles than he does. Threaten to call the police for me complaining about their service.

Aug 12, 2024

Excellent shop fr auto repair

Aug 12, 2024

Fast but put full synthetic oil in so that the bill was more even with a coupon I still payed about 60$ and now I have to keep using full synthetic not to mention, they tried to call me into a $1400 repair for an oil leak when their text left my oil filter loose to make it seem like my oil leak was much worse than it was to scare me into going and getting an unneeded $1400 repair this place is by far The worst place you could take your car will not be doing business with them

Aug 12, 2024

Great people friendly and prompt

Aug 12, 2024

I had purchased a truck through CARMAX and needed some service. Kevin realized that I was within their 90 day CARMAX warranty and took charge of the situation saving me time, money and a prolonged experience. These guys and all their crew are professional and polite. I appreciate their service and I highly recommend. Thanks Kevin and crew..Clarence R.

Aug 12, 2024

I have not experienced good customer service with what it appears to be the supervisor at the front desk. Each time I go, I get told that my car needs some other service besides what I went there for and get hassled and attitude when I decline it for another day. Today 7/24/2024 it happened again. A shorter dude with a polo shirt with slicked back hair (who looked to the supervisor) gave me a hard time and would not take no for an answer. I had to tell him SEVERAL times in the office "not today" and again in the garage when I was getting my water out of the car. Once our oil change package was over we already planned to never come back due to this vibe, and this solidified it. It's fine to say that my car needs some extra repairs, but don't bully or pressure me when I say "not today". The other gentleman in the office were great and super polite.

Aug 12, 2024

The best customer service in town. Always great repairs with full explanations. Recommend for all car repairs and or services.

Aug 12, 2024

Usually a 45-60 min wait for an oil change. Waiting room is plain and kind of hot, but the guys there are professional and get the job done. Been using them for synthetic oil changes for a couple years and usually get their oil change packages to save a few bucks.

Jul 12, 2024

I went because I recieved a coupon in the mail. I'll go back because of the service! Ian was great!

Jul 12, 2024

If I could, I would give them zero stars. I was told to come in, that they had time/availability for an inspection for pads and rotors. We arrived within 5 minutes of the phone call, 7 vehicles were in the bay jacked up. They did not come and do their “inspection”,but yet quoted us 900$. This place is an effing joke and it’s “their policy” to essentially lie to you on the phone to get you to come in. Waste of time.

Jul 12, 2024

The employees were kind and helpful. They provided a Lyft ride home and back when the work would take longer than originally expected. Very pleased with their service.

Jul 12, 2024

The staff is rude. The manager was worse and told me I could leave if I wasn't happy for asking questions that pertained to my car. It wasn't being unhappy. It was asking questions to help me for trying this establishment again after the first bad experience. The tech didn't know what she was talking about either when asked what brand of oil did they use. Customer service was terrible here and just like another review stated that the front desk kids don't even greet you. It's up to you to initiate the conversation. Summer waste your time or money. I won't be back nor will I refer anyone else to go here either.

Jul 12, 2024

This is first time visit here. The staff is very kind and they trying to give me the good price. I strongly recommend this place.

Jul 12, 2024

This place sucks now. Maybe they’re under new management or something. I’ll never come back here again. We used to get the 5 pack oil change special but they don’t offer it anymore unless you spend $500 a year there on other stuff which defeats the point of a special. They tell you one price then charge you something different when you go to pay. We also asked for a tire rotation that wasn’t done because we refused to spend anymore money there. They also treat women like idiots here and are very rude!! DONT GO HERE