Sevan Motorworx

Nov 23, 2024

I believe that I was overcharged for parts & services that I did not receive & Sevan did not disprove my suspicions when they had the chance. On 4/19/24, I paid for new brake pads, new rotors & a new sensor. However, when another mechanic replaced my rear brake pads on 8/29/24, he told me the front rotors were “old” & I would need new ones soon. The rear rotors, however, which were replaced by another shop on 8/30/23, are in mint condition. Then it all made sense to me...after Sevan did the front brakes, I started hearing a brushing sound coming from the front of the car & seeing a lot of brake dust on my front rims. Since Sevan was unable to diagnose the error codes I was getting, which was the original reason for my visit, I did not really ask about the brushing sound. I had working brakes & my focus quickly shifted to the error messages & delayed starts. Sevan cleared the codes, but I still got error messages that went away. Eventually, my car stopped in traffic & would not start on 8/27/24 & I took it to MINI for a full inspection. Among the items needing immediate attention were the replacement of the battery & rear brake pads. So, when the mechanic told me that I would need new front rotors after 4 months of use, I was understandably upset. Now, because Joe & the guys at Sevan seemed so friendly & kind, my first step was to call Joe to find out why I need new front rotors. The first words out of his mouth were, “I would never…” Two things about his immediate pivot to this phrase…first, using “always” & “never” usually signal some form of deception. Second, Joe did not say “Sevan would never” and technically, he does not work on cars. In any event, we made an appointment for 10/11/24. First, he took my car for a test drive and when he came back, the gaslighting began. He said he couldn’t hear a thing over the cupping from the tires & that I needed an alignment. Next, he rides with me and I bring his attention to the brushing sound—which you can still hear over the cupping, which is completely new. His response is still ambiguous, but he agrees to take a look. While I watch, he puts my car on the lift—cleaning out the brake dust & showing me the cupping on the rear tires. Since I could not see the cupping on the rear passenger side tire (which was plugged on 10/1), he took me to the rear driver side tire and the cupping on that side was so severe that it seemed exaggerated. My tires were not cupped like that or at all when I arrived. The only shop that has ever diagnosed cupping is Sevan—a condition that is easy to imitate. Sevan diagnosed cupping in April when they did the work in question & again on 10/11/24 to sidestep the concerns I was raising. I just find that mighty convenient. However, my rear tires with the most tread did need to be rotated to the front & I allowed Sevan to do that. Then after they rotated the tires, one of the mechanics took my car for a 10 minute test drive…for what??? They did not fix anything & only rotated the tires. In fact, it was only 5 minutes after I saw the mechanic drive off thru the waiting room window that Joe told me about the "test drive" and it took the guy another 5 minutes to bring my car back. Of course that raises concerns about what he was doing for those 10 minutes, when my drive with Joe was about 3 minutes. Whatever it was, they couldn’t do it when my car was on the lift & I was watching them. Then as I was leaving, Joe said the only sound I would be hearing is the cupping. Is that not a weird thing to say? Since then, the cupping sound has completely disappeared, but the brushing sound remains. Hence, the real issue remains unaddressed, because on 10/11/24, Joe did not once assure me that I had received the parts and services for which I was charged. So, either they did not replace the rotor & only replaced the brake pads but with inferior parts OR they replaced both the rotors & pads with inferior parts while charging me for premium parts & labor. They are unethical, dishonest & fraudulent...I will not do business with them again.

Nov 07, 2024

Professional and courteous team. Very polite and ensures customer satisfaction.

Nov 07, 2024

Fast, great communication. I will definitely be back.

Nov 07, 2024

Great service

Nov 07, 2024

I just want to say Joe made my experience pleasant and efficient. I was able to get a formal quote via email with in minutes of requesting one. The price and turnaround time were excellent. (this was a big job, rear main seal replaced and a couple of other things on my Audi). I loved that he double checked somethings I asked him to, no problem. They made sure my car was running great before it left the shop. Sevan, keep up the exceptional customer service and outstanding work you do on cars!

Nov 07, 2024

I reached out to Sevan Motorworx For review and repair of a Jaguar that it been handed down to me. Joe and the team at SMW were quick and thoughtful about their approach. Their team was extremely polite, and affordable. Those two things alone are rare today and definitely worth the discussion with them. Jags, Rover’s, you name it…Great team!!

Nov 07, 2024

This place is the best. Great work and pricing…

Oct 07, 2024

Speaking with Joe on the phone was pleasant and informative. He knew exactly what I was describing and was able to get my vehicle in the same day and completed by the next. In person meeting Joe, he was kind and detailed. I definitely will be using Sevan services again.

Oct 07, 2024

These guys are amazing had a major problem with my vehicle they got me right in and took care of the problem at an affordable rate. Great company great communication.

Oct 07, 2024

This shop is the best in Raleigh. Joe and Evan will give you honest and straight forward estimates. Their repairs are timely. Very knowledgeable technicians. Good folks who will work with you on your wants and needs for vehicle maintenance and upgrades.

Sep 07, 2024

Easy to work with Joe etc

Sep 07, 2024

Love Sevan Motorworx! I can't say enough good things about this excellent company! They fixed my car in record time at an amazing price, and the staff are so nice and friendly. Highly recommend.

Sep 07, 2024

They always do a great job and at a very fair price. I absolutely trust them with their analysis!

Sep 07, 2024

Very trustworthy and knowledgeable. Always take great care of me. I have a tricky European car. They explain things well and run estimates by me first. They have fixed things other shops could not. 5 stars!

Sep 07, 2024

Best in the business! I’ve been using for years, they always get it right for a fair price.

Sep 07, 2024

Great guys! Went above and beyond for me, if you have an focus/fiesta ST in the area bring it here! Only people I’ve found willing and qualified to do walnut blasting on our cars.

Jul 07, 2024

An amazing spot to get a great experience. The team here is attentive, professional and courteous. As a luxury auto driver dealers always get the best of my wallet its amazing to find a new home for my vehicles as the vehicles get older. I still want the professional reliable quality with less of a price tag and Sevan team got me covered. Less fluff and more quality. These guys are world class curating the experience from your first call to your exit. Joe at the front desk is an auto enthusiast and his passion comes right through the phone. Very experienced bunch. 100% satisfied customer. You have earned all my other high end vehicles. See you soon.

Jun 07, 2024

Amazing service. The first time I went they informed me my repair was under warranty with VW and to contact them. The second time I went they had the sensor repaired in under an hour! Promptly ordered the part the day before when I called and had already arrived! Will be going back for all future repairs.

Jun 07, 2024

I have been here several times. Always a great experience. Quality work at a fair price. I went through a lot of bad repair shops before I found Sevan. They are Great!!

May 07, 2024

Everything went great. Joe the owner was helpful and communicative. Especially after a very bad experience at Torque Automotive, this place was a complete breath of fresh air. I just wish they'd like me use the 10% after I forgot it but I suppose it's their rules.

May 07, 2024

Excellent service!

May 07, 2024

I had a great experience with Sevan Motorworx. They fixed my BMW and communicated on a daily basis to keep me informed all along the process.

May 07, 2024

Joe helped me out a lot with my used Volkswagen!! Highly recommend for great service!

May 07, 2024

The team at Sevan repaired my radiator at fair price. What won me over was their timely updates on the status of my car, and the quick turn around time on this job. 10/10 recommend!

May 07, 2024

The team was great! They completed my repair in a timely manner and at an exceptionally fair price. Will use them going forward for all my fleet needs.

May 07, 2024

These guys are the real deal! All my cars go to them. Evan and Joe are awesome. Fair pricing and great service! I was lucky to find them.

Apr 07, 2024

Always does an amazing job at a very reasonable and efficient price!

Apr 07, 2024

Joe and the techs here are great to work with!!

Mar 07, 2024

I’ve been going to dealerships for years for any repair issues, but the dealerships work and pricing has trumped. I was recommended to Sevan Motorworx by Napa. I was skeptical at first because of a bad experience with a local shop. I’m glad I did take a chance! They performed work on my 335i BMW and when I say my BMW seems it’s running better then when I first purchased the car years ago! Their communication and work is superb I would highly recommend. They certainly have gained a new customer!

Mar 07, 2024

Joe and Evan and the team are trustworthy honest professionals who do excellent work and give amazing service. If you have any Landrover bring it here and they will take care of it just like it's their own.

Mar 07, 2024

Joe and they're team are good mechanics a little pricey but definitely get the job done. I only take my Audi here for service and I live an hour away.

Feb 07, 2024

Awesome dudes. Won’t take me car anywhere else

Feb 07, 2024

The team did an excellent job explaining to me exactly what the issues were and what were the most imperative issues to fix immediately, as well as the cost involved. My vehicle was completed by the date advised and I was back on the road. I greatly appreciate their professionalism and commitment to customer satisfaction. They are very knowledgeable and efficient workers!