Shade Tree Garage

Nov 30, 2024

I’ve been coming here over 10 years. Trustworthy, great work and quick turnaround. I recommend Shade Tree to every BMW owner that I know.

Nov 23, 2024

We’ve brought our BMW to Shade Tree for thee last 10 years. Remember totally honest, thoroughly-competent mechanics? Perhaps like the ones your parents may have worked with when you were a kid? Yeah, the Shade Tree guys are like that. If they suggest something that your car requires, you can trust them to have your interests in mind (rather than trying to maximize their earnings). The Shade Tree guys also have the additional distinction of having decades of highly-specialized BMW expertise. So they know these cars inside and out.

Nov 16, 2024

Christopher kindly walked thru the diagnostic results and helped determine the best path moving forward. Highly recommend for any BMW service based on the professionalism, honesty, personality and facilities

Nov 07, 2024

A quick disclaimer: DO NOT BRING your M or modified car to this place, they only work on BASE models. I am very disappointed in the treatment I received. Rolling in I haven’t noticed any M or even M-lite cars, I did not let that affect my judgment. After speaking with Mr. Ray I’ve got a feeling that he’s just trying to get rid of me. He showed me some DTC’s that I’m already aware of and focused on a tail light error rather than my drivability concerns. I came another day and talk to the service advisor again. My request on fluid services was denied because apparently his guys don’t like to work on “modified” vehicles. Sir, long tube headers do not make my vehicle modified to the bone and frankly I do not care what your guys like or not. Fluid services would be the same no matter the modifications done to the vehicle, this is why I am only asking you to perform this simple service. Safely to say I will be advocating every BMW owner not to bring your vehicle there for your safety.

Oct 07, 2024

Have had Truett and Chris work on all of my BMW’s for years. Great work, great pricing, great people.

Jul 07, 2024

Been getting my BMW's repaired by them for 10+ years probably now. Great Prices and amazing work. I hope they stay open forever!

May 07, 2024

THE WORST! Do not waste your time with these clowns. They certainly want to waste yours. Absolutely the worst mechanic experience I've ever had. They should spend their time making balloon animals with their squeaky red noses on, not touching expensive automobiles.

Apr 07, 2024

The absolute BEST car service. The staff here has extensive experience in BMW's and were able to complete my service in no time. They were super friendly and very detailed in their service. I cannot recommend them enough!

Apr 07, 2024

Truett and Christopher’s team have taken phenomenal care of six of my vehicles over the years. They love what they do and are the best in the area!

Mar 07, 2024

Great service. The very best in the business.

Mar 07, 2024

New to the area and looking for an independent service shop for my 2007 525i and 2009 X5. Great service and price! Speaking with Truett you can hear the honesty and passion for these machines being cared for the way the manufacturer intended.

Jan 07, 2024

Great place to take your BMW always willing to look and great prices regardless of what needs to be done

Dec 07, 2023

Always does great work.

Dec 07, 2023

Called this shop to check my options. The person that answered was super knowledgeable and honest. He alerted me to what the problem with my BMW probably was. Really respected the honesty!

Dec 07, 2023

Excellent and honest people. They even give you a loaner car while your car is in for service.

Dec 07, 2023

Excellent work for a small shop and their prices are reasonable compared to the big shops, worth the wait.

Dec 07, 2023

Great family-owned autoshop!

Dec 07, 2023

Great guys, good work, fair pricing. Whats not to like?

Dec 07, 2023

Great work but my car was driven obviously a substantial amount of miles. I left with a full tank of gas came back to almost a half tank and my mile counter reset. I will use the dealer next time as I didn't really save that much. Again I would recommend because Mr. Truitt does good work.

Dec 07, 2023

I just got off the phone with Truett Ray (the owner of the shop) and he could not have been nicer and more helpful. Currently, my car is at Leith BMW who quoted me for some hefty repair bills on my 2015 i535 Xdrive model BMW from Ohio (where every winter a lot of salt gets thrown onto the roads). Even though my car is not at their garage (I wish it was, I'd love to give them my business!), he gave me some helpful perspective and advice I needed, and walked me through what is the most needed repairs I should ask Leith BMW to make. I can see why their shop is so popular. Wishing all the fine folks at Shade Tree well and I thank Truett for taking the time to be so considerate and helpful. 5/5 shop and people. Great service. I definitely recommend you take your car here if you can.

Dec 07, 2023

If you have multiple, recurring issues with your car, I recommend taking your car to a dealer. Over time the cost at a bmw dealer might be cheaper than repeatedly going to this garage. The owner (older, white male) isn’t the most respectful either. Overall, displeased with the customer service. Will consider reporting to the BBB.

Dec 07, 2023

Super competent. Super honest. Very fair pricing. Super reliable. I’ve been taking my BMW to Shade Tree for years. They’ve been consistently great.

Dec 07, 2023

What an incredible service experience! Truett and his team are absolutely amazing to deal with. If you have issues with a BMW that’s out of warranty, take it to these guys! I drive 45 minutes one way to get to them and I’d gladly drive double that if I had to. Thanks again for all your help Truett and staff!

Dec 07, 2023

What can I say about Shade Tree Garage. I only wish I knew about them sooner. The BEST BMW specialized repair shop in Raleigh/Triangle area. The family operated garage is located in a very scenic area surrounded by trees and a happy place where BMWs can roam free! I took my daughter's car for a complete check before she took it to her college. Chris was kind enough to accommodate this request, did a complete checkup and diagnosis. Mr Truette was there to help too. They charge very reasonably and made me extremely comfortable with the work that needs to be done. If you have a BMW and looking for a reliable service center, I would highly recommend this place. Look no further than Shade Tree Garage! Your BMWs and Mini Coopers will thank you for that! :)

Dec 07, 2022

Amazing depth of knowledge regardless of vehicle age. Blends solid mechanical knowledge with the newest technologies while servicing your bmw. They do not rush you out if you have questions about the operation or needs of your vehicle. The questions are answered in a non mechanical way if that is what it takes -no one we have dealt with pushes repair without the need for repair. They are always busy, give yourself plenty of time but worth the wait. I seldom give 5 stars. They earned it.

Dec 07, 2022

Excellent customer service... knowledge of my car

Dec 07, 2022

First off I was impressed when I called asking questions, I was not made to feel like a "dumb woman." They answered all my questions and I decided to bring my vehicle to them. I went to them because I had some diagnostic lights that were popping up. I bought my X3 used. Christopher inspected my engine, checked all the fluids and corrected reset the diagnostic lights, for my next service. I will definitely be back for all my vehicle needs.

Dec 07, 2022

Have always been honest with me about what needs to be fixed and no add on that aren't necessary at the time. Decent price and great service.

Dec 07, 2022

I don’t leave reviews online, but I’m willing to break that pattern because Shade Tree Garage absolutely deserves praise! Before I even met Truett, we emailed back and forth about some possible work on my vintage BMW. Instead of offering expensive modifications like other shops had, he gave me a simple DIY fix that saved me thousands. Afterwards, he did routine maintenance on my car under what others quoted. Most recently, I was involved in an accident where I had to make a claim with another party’s insurance. I asked the car to be towed to Shade Tree, of course. Truett went to bat with insurance for me, making sure we waited until the right parts became available - despite a pandemic shortage. Shade Tree takes their time, but if you can spare it you will be rewarded with quality work at a fair price. I am moving to South Carolina soon and am strongly considering driving back to Shade Tree just to keep them as my mechanic.

Dec 07, 2022

Super friendly & helpful. We are glad to have them in the neighborhood. They even did a little welding job for me outside of auto repair which was very appreciated!

Dec 07, 2022

These guys earned their reputation with me on my first visit!

Dec 07, 2022

Trustworthy, knowledgeable mechanics generous with their time and expertise. Wouldn’t take a BMW anywhere else in the Triangle. So glad to have found them!

Dec 07, 2022

Been in NC since early ’94 and have never been discriminated against as hard as I just was today at this place! I had an appointment with them to get my car fixed for two weeks at a place because they’re “supposed to be” BMW specialists. I get there and an older man meets me at my car. Soft spoken, but not very welcoming or friendly. We took a test drive so he could confirm if what we’d discussed over the phone could be the problem! Within five minutes my vehicle went from “it’s not what I thought it was” to “We can’t do the job, my guys would quit if I gave them this car to work on”. My icar isnt perfect (hence the reason I’m there, to get it fixed) it’s an 18 year old car with some clear coat peeling and a few tears in the interior but it’s light worlds away from a basket case! Given an oil change and spark plug change I’d drive it anywhere in a heartbeat! Turns out what he said was wrong was a rear end bushing. Not too hard of a job at all for the prices they charge for their work!! Im sure as “BMW specialists they’ve done planets of jobs harder than replacing a rear end bushing! So then I asked ”well what things do you fix on BMW’s so if I need those things fixed in the future I can bring it here”? He gave no answer! I So I asked “what if I need the lights that are on the dashboard looked into”? His response was “not this car” ( WHAT?!) So I made it simple and asked “what if I just need a light replaced”? Again his response was “not this car”. The most time consuming and most difficult job to do on a car is an engine swap and I’ve had that done on my car last year and when I inquired around about a monstrous job like that I didn’t get the reaction from other mechanics that I got from this guy! It couldn’t have been nothing but my skin color because he never gave me a solid reason for why “not this car”. I hate to go there , but all I know is I was denied service with no explanation! 🤬🤬🤬