Shields Service

Nov 23, 2024

Shields is fantastic. Have taken multiple cars to them over the years. Just took my daughter's hand me down Pilot there a couple of weeks ago. Clear explanation of the issue, quick turn around. They are (and continue to be!!!) honest, fair, timely, and do great work. Thank you Mason and team!

May 07, 2024

They have repaired my vehicles, doing both simple maintenance to complex repairs and they are reasonably priced.

May 07, 2024

I've had my car serviced at Shield a few times and have always left feeling well taken care of and happy. Super nice people and they give regular updates and fair prices. Definitely will continue take my car to Shield!

Apr 07, 2024

We received fantastic service here! Quick and high quality service and friendly people. They did a great job of informing me of all their findings and asking what I would like them to do instead of fixing things I didn’t ask for and charging me for it. Very fair and honest. I would highly recommend Shields Service!

Mar 07, 2024

Great service at a fair price.

Feb 07, 2024

Had the unfortunate pleasure of having to have a "new engine" in my 2016 Ford Edge (good news was it was under warranty). I have only had my car to Shields a couple of times....but when the check engine light went on I took it there (because of great reviews and word of mouth). They diagnosed the issue, explained it to me, worked well with the warranty company, and (most importantly) communicated well with me throughout with regard to the status etc. I only got my car back yesterday, but all seems to be great with my new part! Much appreciated!

Jan 07, 2024

Very thorough.

Dec 07, 2023

Excellent service.

Dec 07, 2023

Find somewhere better. Do not go here. Insane overcharge for simple sensor replacement not to mention we discovered they actually forgot to do an oil change we paid for from a previous visit. Imagine I hadn't gone back for a separate issue! Negligence could have caused engine damage. I will not be returning.

Dec 07, 2023

Been goin here for over 20 years. Always good service

Dec 07, 2023

Beware. Shields was recommended by family. They've taken cars there for years with no problems. I, however, had a completely different experience. They were fine, but after very few visits when I picked up my car there was obvious problem. Check gas mileage after every fill-up. When I left car there it was getting 20mpg. When I checked it on 2nd fill-up after repairs it had dropped to 15mpg. Couple more times had same results. They said my brakes were dragging, so I paid to have them repaired. Still 15mpg. This continued couple more times. I asked if they had double checked all work done on visit when this happened. They of course said it wasn't their fault but never actually said they'd checked their work, so I'm assuming they didn't. Each time I paid to "fix" 5mpg loss they caused... the "fix" didn't work. Recently there's been problem with brakes they supposedly fixed very few months before. Not going back. WARNING!! They treated me completely differently than men & younger women in my family. The difference is I'm elderly & disabled. I've learned from experience that many people act like they think we are stupid &/or senile. I'm not. May I suggest using caution if you fit into these or similar categories? Seems they think we're easy to fleece. Elderly & disabled treatment rating: F

Dec 07, 2023

First visit and the first impression was great. They got the job done and fast.

Dec 07, 2023

Great little shop. Reasonably priced service and great staff

Dec 07, 2023

I was up in Louisville for work. My jeep had issues and they worked me into their schedule and fixed multiple problems to where my jeep rode the best it has in a long time. I was I was local to have them as my go to repair shop

Dec 07, 2023

Poor communication and will not give quotes for simple maintenance work. No way am I going to drop it off for spark plug change and have no idea the cost! If the dealer and every other shop can do it, you can as well. I try and to use smaller family owned places but would not trust this place. We are a family owned company with a fleet of vehicles so they really missed out on huge amount of business over the next 10 years. I know times are good now, but in the bad times read this review and remember customer service ALWAYS counts in good days and in bad.....

Dec 07, 2023

Shields takes the time to explain and gives you options before making any repairs. They don’t overcharge and the staff is so friendly! Always very quick. Customer for life!

Dec 07, 2023

The best family operated service. I have been going there for years. It's the only place I go. Their work is exceptional. The pricing is not over the top, and they are very personable . Their communication with you is excellent. I recommend Shields!!

Dec 07, 2023

Very quick and reasonable quote. Quick repair. Good folks.

Dec 07, 2022

Great service and very clean shop

Dec 07, 2022

I've been meaning to write this review for like 2 years but hands down Shields is the best please I’ve taken my car to. I don't need to go to a mechanic often but when I do, they do a good job and they are courteous. Hands down one of the best places I’ve had touch my car.

Dec 07, 2022

Never Been down here before my friend and I went it was Beautiful and a very safe environment

Dec 07, 2022

Always fair, nice, and trustworthy. My whole family has been using them for years.

Dec 07, 2022

Excellent customer service. Quality workmanship. I always recommend Shields when asked. They make things right.

Dec 07, 2022

Fast, friendly and tons of experience. Took my car to 2 other places paid a fee for diagnosis but couldn't tell me the issue without dummy lights on. They were able to diagnose and fix in the same day. It's worth the few bucks more for service when you know you can trust the mechanic. Will use again.

Dec 07, 2022

Highly recommend this mechanic, they are honest, their prices are fair and they do great work. I wouldn't go anywhere else!

Dec 07, 2022

I've brought every car I've owned to Shields, including getting a new motor installed there. Then I brought my car in for air conditioning work. Theres a hose that needs replaced. The hose is less than 100. Heck the entire air conditioning system is under a couple hundred yet they quoted me over 900 dollars. Plus they charged me 140 to connect it to a machine for diagnostic. I'm shocked. This isn't the service I use to trust and was loyal to for 20 years. I've gotten my air fixed now and it cost me under 500. Proceed with caution.

Dec 07, 2022

I’ve been using Shields for 3+ years when I moved into this area. They’ve always treated me fairly. Very accommodating.

Dec 07, 2022

Mason and team have worked on several vehicles for me over the years, and I've never felt taken advantage of or lied to. They explain everything very well, they're always nice to talk to and offer suggestions but don't push anything. On more than one occasion they've told me something that they say could be done, but doesn't really need it or can wait if I want to. Prices are reasonable, and they work fast and keep you informed the entire time they have your car. I highly recommend Shields!

Dec 07, 2022

They were extremely helpful in helping me with my out of town daughter's car. Hooked me up with a reputable tow service, diagnosed problem quickly, and made recommendation based on active service bulletin that I take car to dealer for repairs.

Dec 07, 2022

We have been taking our vehicles to Shields for years and years and I am so thankful to have a mechanic I can trust. I always recommend them to friends.

Dec 07, 2022

i used shields because i can walk home from the shop, and i do like to support my local businesses. while i felt they were a bit expensive I had them do the minor maintenance on several of my cars. but they also seemed to tell me that i didn't understand mechanic work, often doing the work with the caveat that if they broke something it wasn't their fault. the last time i used them was in 2014. when my car's ac quit working. i took it to shields and told them i thought the ac clutch was not working right. they kept the car about 10 hours, told me they could not find anything wrong with the ac except that they had to refill the freon. the ac worked a bit better but was still not cold and i left on a trip to NC. While on the trip the ac was not cooling. I stopped at a dealership in NC, they had the car for about 2 hours and charged me $110 to replace the ac clutch.

Dec 07, 2021

I've been taking my cars to Shields for 6 years. They take good care and prices are reasonable.