Smitty's Service

Oct 19, 2024

A friend suggested Smitty’s when I moved to San Diego and I’m so glad she did! I now totally trust Smitty’s Service with all my car needs! They have helped me keep a 2009 Ford Escape running for several years whenever I am about to give up on it! I am so grateful! Thank you Smitty’s. You’re the BEST! Just really nice people too!

Oct 19, 2024

I love Smitty's! I was referred here by a friend and they became my go-to mechanic right off the bat. They're so friendly, and seem really genuine and fair and made me feel taken care of. I showed up early before they were supposed to be open but they welcomed me in right away and offered coffee and were more than willing to talk with me about the car. Communication has been great and they were quick with getting work done when I needed it. You can make appointments online on their website, it's a good system and they seem really organized. I would say that I can't wait to be back if not for it meaning that my car needed attention! I love the Padres stickers!

Sep 19, 2024

I brought my car here for an estimate. Unfortunately, I decided to not go with the fix and decided I would just get rid of my car. However, they were so professional and they were reasonable. The estimate they gave me I felt like was a reasonable amount I just wanted to get myself into a new car. I would highly recommend this place to anyone based on their customer service alone. If I ever need my car worked on, I will 1000% go to Smittys.

Aug 19, 2024

Love Smittys. They’re the local neighborhood auto shop that provides great service for a very good price that you’ve always wanted. They really go the extra mile to provide a positive experience for customers, and they’ve saved me hundreds compared to what I had to pay at my dealership.

Aug 19, 2024

Smitty's is really worthy of the high reviews. In every way possible they are completely different from the standard San Diego mechanic experience. Starting with the comprehensive diagnostics that go into surprising detail. The turnaround time is shockingly fast, they must work like a pitcrew. Everyone there is helpful and to the point. They never tell you about a service without explaining exactly why they think you need it, and what's going to happen within a time-frame. As for the prices, always within the standard market rate, or sometimes better. The oil changes for example, are much cheaper than valvoline, and they won't try to sell you fuel injection service etc. you don't need.

Jul 19, 2024

Awesome! Affordable and easy to get an appointment. They were finished way sooner than I thought too. Win 🥇

Jun 19, 2024

I was blown away by the 700+ almost perfect reviews for this place but after going in for a flat that required a tire replacement, I can say it is 100% deserved. The service was great, no upcharges that you would typically get anywhere else, and they were able to turn my car around in a day. This place is hands down the best repair shop I've ever gone to.

Jun 19, 2024

Smitty’s is great. They offered me coffee when I was checking in then gave me a ride home while I waited for my car to be worked on. They’ve been doing this for years. Four generations. And it shows. They broke down what needed to be done to my 14 year old Honda as well as what could be put off till next time. Highly recommend.

May 19, 2024

Hands down a place that is honest, professional, friendly. I will even do my oil change here from now on. Everyone I interacted with was so polite and respectful. So glad I found this shop, takes the stress out of dealing with name-brand shops that will take advantage of you. You will not feel that way here. Thanks to Mike and staff!

May 19, 2024

I went in with a slew of issues for my car and they absolutely crushed it. The work is beyond quality and the pricing is fantastic. They were quick with the inspection and repairs (ready same day!). They will be my go-to repair shop from now on. You're in good hands with the Smitty's team!

May 19, 2024

LOVE SMITTY'S SERVICE❣️ The employees are knowledgeable and friendly, and I always feel like they care about me and my vehicle. The software system they have, which helps you triage your auto repair needs, is amazing! There are hyperlinks to videos that explain why the suggested service is necessary and the pros and cons of the service too!! I will always trust my car to Smitty's!!!! ❣️❣️❣️

May 19, 2024

Love smitty’s! They are always so helpful & nice. Truly incredible customer service

Mar 19, 2024

Although they were personable and we appreciated their free ride service, I was utterly aghast at paying over 800 dollars for a new splash shield- a cheap 50 dollar piece of plastic. I understand that it takes time and labor to install, but online estimates for the same part and labor are not even half that price. I feel extremely embarrassed for being taken advantage of by a shop that we used to trust and will not patronize again in the future.

Mar 19, 2024

The service seems fine, can’t really verify because I only had a couple oil changes. Many little annoyances along the way, no Amex, fibbed about repairing a tire, will not install your own parts. Totally their prerogative, but I won’t be back.

Jan 19, 2024

Exceptional service & work. They communicated everything clearly, I would return!

Jan 19, 2024

I'd give 6 starts if I could. I was so thrilled to get referred to a place that has such good customer service and trustworthy mechanics. As a woman I've been taken advantage of when mechanics don't think I can understand various situations with my car. I feel so much better now that I am treated with respect and helped to make the best decision for me without getting ripped off. Great prices and absolutely fantastic staff. I cannot find another mechanic outside of a dealership that provides a shuttle home. Did I mention they give you coffee when you arrive in the morning to drop off the car? I can't recommend them enough.

Dec 19, 2023

Knowledgeable technicians. Friendly and helpful staff.

Dec 19, 2023

Very professional

Nov 19, 2023

***DO NOT GET CHECK ENGINE LIGHT SERVICE*** Shmitty, I wanted to love you. I came in and got a fair and reasonable price and service for an oil change and loved how they text a rating system on how well your vehicle is. However I followed up with a check engine light service and feel almost robbed. I took my vehicle in at 730 am and disclosed that I knew the check engine code was for a sensor that had been giving me trouble and thought maybe there was another code that my warehouse $20 code reader couldn't detect. Well after 9 hours at 430pm I received the vehicle back and paid almost two hundred dollars for them to tell me it was the sensor I mentioned. Look I get it they run test and check everything and that should be a charge, but what gets me is in the labor description it states " If the check engine light should come on within one year diagnostics will be performed at no charge to you even for an unrelated issue." Okay well what if the check engine light is still on? I don't think I should receive a free service, but paying over $150 for them to take 9 hours to Squeegee my 4 windows and plug a 3 min car reader in is robbery. Honestly I think if you know what service you want *Smitty's is pretty fair in pricing so I didn't give one star.

Nov 19, 2023

Excellent customer service. I recommend them to anyone needing car service.

Nov 19, 2023

Great customer service. They don't pressure you to continue with repairs needed. I have called so many times asking about the repairs my car needed and they always gave detailed info. Outstanding greeters upon arriving. Even though charges are overpriced for me I see that others have seen the great service they provide because everthing is by appointment and it's a week or 2 for available appts. They have an easy to use and fast cash handling system.

Nov 19, 2023

I was told by a friend of mine who also goes here for automotive work. My truck needed internal work. Chevy quoted me 14k for whole new engine and I said “no way!”. I went to Smittys service and they diagnosed it told me what’s wrong with my truck and I gave them the go ahead to work on it. They worked on it and gave it back with in a week time frame. The employees who work there are super professional, know what they are talking about, and genuinely care for their customers. 10/10 would recommend them. They are gonna be my go to for now on for any automotive work I need done. Thank you Smittys service for getting me back on the road!

Nov 19, 2023

Let's start with something that you notice immediately and is so rare these days: friendly, courteous, employees. All 6 employees that I even briefly came into contact with greeted me with a smile 😃 and hello. And it wasn't fake or contrived, such as 'have a good day' without even looking at you. The Inspection Report received via text was thorough and easy to understand. There was zero pressure to purchase any additional services. Smitty's earned my trust. They're Number 1 on my referral list. Thank you!

Nov 19, 2023

Outstanding service!! Could not have asked for more.

Nov 19, 2023

Smittys was amazing! As a woman, having a woman answer the phone IMMEDIATELY put me at ease, but either way, ALL the staff were so friendly, helpful, answered my questions (even when I made em repeat lol). When the work was done, I got a text with a link to my report, with photos. Everything was laid out clearly. The work was done so well. Pickup was breeze. They were cleaning my car with air condition on full blast when I was done with payment. I honestly couldn't speak more highly. No games, no hidden anything, no playing me for a fool because I'm a woman. Just friendly, quality, professional work. These are MY car people now.

Nov 19, 2023

The level of communication and customer service at Smitty's is leagues above than any other auto shop I've experienced. Brittany has always been enormously helpful in walking me through their thorough assessments and recommendations, which are also sent in an impressively organized and easy-to-digest online summary with photos. They leave you feeling empowered and comfortable that they have handled everything with the highest integrity. I cannot recommend Smitty's highly enough.

Nov 19, 2023

Awesome place to get car serviced. I appreciate the paperless reports and diagnostic they send rather than the paper ones cause I always lose it. Very professional and bonus point for being dog friendly.

Nov 19, 2023

Fast and friendly service! I like how they email you with all of the recommendations so you can take your time to look through before calling them back. I'd definitely recommend!

Nov 19, 2023

Just the kindest folks in the world. Nearly uncomfortablely so.

Nov 19, 2023

Smitty's Service is THE place to go for all of your car troubles! I had the absolute pleasure to meet owner, Mike Smitty, whom had the most friendly/caring persona, along with extensive knowledge in the field of Mechanics. The cost was very reasonable for the hard work his team put in; I will definitely be going back to them for anything in the future. Special thanks to Jose and Britney for the amazing work on my vehicle and friendly atmosphere of their shop! YOU ALL ROCK!!! :)

Nov 19, 2023

Smittys is a great local mechanic in Normal Heights. They are thourough and gave me good information and advice for taking care of my 1998 toyota 4runner. I worked with them to address the immediate needs and plan out future repairs that would be required for my older car. They even offered my dog a little snack when we dropped the car off. They are extremely responsive and take a lot of pride in their work.

Nov 19, 2023

This place is overpriced just take your car to the dealer ship and save yourself hundreds of dollars. Dealership will provide you with a shuttle for free.