Snappy Lube

Nov 22, 2024

The customer service is so awful

Nov 22, 2024

The staff was very nice, but I wasn't okay with the price I received today. I felt like I was overly charged, I've been going to them every year, never gotten charged almost $300.00 This is crazy, I don't know if I want to return, I wasn't expecting to pay that much money.

Sep 06, 2024

Fast service, a little disorganized, but overall they seem to have done a good job. Customer service could use some work, but that is not too uncommon with auto shops, so I would keep that in mind when visiting this location.

Sep 06, 2024

Great service and team very knowledgeable on cars

Sep 06, 2024

I got an oil change. The only positive was the service was snappy. $108.00 for an oit change is ridiculous. No prices are posted in the lobby so I guess I should have asked. What made matters worse was they didn't give me a sticker for my windshield.

Sep 06, 2024

Quick and friendly and knowledgeable

Jun 06, 2024

The guys were polite but $149 for an oil change and two filters. Will not return. Next time I will not be lazy and just go to the dealership.

May 06, 2024

LADIES! Had my girlfriend run over here for a quick inspection today. One of the mechanics was very polite, but told her that the brakes were "squeaking and grinding, it sounds like metal on metal." The brakes on this car were replaced completely in the past 2 years. After she told him this, he doubled down and told her even his buddy heard it. He then went on to say it could be several different things, "it's either the rotors or the break pads." When she asked him to show her what was wrong, he insisted that it would take the whole day to pop the tire, hub cap, and lift the car up. She did not hear any "squeaking or grinding" when driving there, or on her way to the next mechanic. We decided on getting a second opinion, and the next shop made NO mention of the brakes grinding or squeaking, and passed the car for the inspection. I am grateful that the gentlemen here were polite, but if you are a lady, i highly recommend getting a second opinion from a different mechanic in the area just to double check their assumptions. 2/5 stars as they were polite and timely.

May 06, 2024

Very poor customer service. As a first-timer, I was neither greeted, nor shown the way to the waiting room. I later revisited the venue to discuss an oversight on my vehicle maintenance. The way that I was treated was exceptionally poor. I shall not be visiting this location again.

Apr 06, 2024

I was a bit sticker shocked at their price but they did a good job.

Mar 06, 2024

Fast place to get an oil change.

Feb 06, 2024

The team was super friendly and got me in and out for my oil change super fast. Thank you!

Jan 06, 2024

Zach and Keira were really helpful and nice. Will be back next time my car needs service

Dec 06, 2023

Came in for an inspection - so expedient, efficient and the staff was kind. Will absolutely be back for other services.

Dec 06, 2023

Facility needs updated at the least. Employees need better training, management and supervision. Employees should not be smoking while working. Especially when around and in my car!

Dec 06, 2023

Have been to this location several times to get inspections, oil changes and an oil leak repair -- I have had only positive experiences. Dante (and the entire crew, honestly) has been super helpful and kind. I went today for an inspection and was out of there in less than 10 minutes.

Dec 06, 2023

I always go there to change my oil,people are very nice. I love that place.

Dec 06, 2023

I always have a good experience here.

Dec 06, 2023

I never had a problem getting inspection for my car until today. I spoke with the assistant manager stated I could not get an inspection without my registration card that I could not find at the time.when we all know by law you do not need a card. You can look it up through the VIN # He told me I can speak to his general manager Dante. And told me the reason why he could not do it because people are stealing cars and putting them in other people's name. My name my address my licence matches my VIN #. Being that they're not an accredited BBB I could not report them. This is frustrating.

Dec 06, 2023

I took my car here for an oil change, during that service the techs felt like something was off with my coolant levels. I inquired after they told me this and I’m thankful. They went above and beyond, quickly and professionally. I will be returning for future oil changes.

Dec 06, 2023

I went in for a state vehicle inspection and was charged $40. We got our other vehicle inspected somewhere else and it was only $13 (Valvoline at 1517 US 70 Garner). I looked online and the maximum that should be charged is $30. Will never do business here again. For the $40 I paid here, you can get an inspection at Valvoline and a car wash at the place next door. Edited to add to the businesses reply: my car has no after market tint. I have owned it the entire life of the vehicle and it has never had tint added (or any after market changes actually). This vehicle AND the one that was inspected for $13.60 are from the same year.

Dec 06, 2023

Love these employees that are super quick and very attentive

Dec 06, 2023

Talking about I can’t get sticker after getting my car check out cause of my “ tinted windows” but the manager Dante got employees with tinted windows more than 32% of Nc law

Dec 06, 2023

My go-to place for oil change and inspection. Fast and friendly.

Dec 06, 2023

Need to update customer services

Dec 06, 2022

Super fast, very friendly