South Loop Auto Service

Oct 28, 2024

I recently visited South Loop Auto Repair because my tire pressure was low. Their team was very professional and quickly took care of the issue with great patience. The lady at the front desk was super friendly, making the whole experience smooth and pleasant. On top of that, the shop is close to my home, which is really convenient. It’s rare to find such excellent customer service these days! I will definitely come back. Highly recommend!

Oct 28, 2024

The service was impeccable!! Good customer service is rare these days and they were top notch. Clear communication, met the expected deadline and went over and beyond to ensure my satisfaction. 10 outta 10 for me. Danielle and Anthony are the TRUTH! If you need your car serviced, this is the spot!!!!!

Sep 18, 2024

I recently had an outstanding experience at South Loop Auto, and I can't help but share how this Shop has become our family go-to auto shop over the years. From the moment we walked in, we were greeted with warm smiles and a welcoming atmosphere that made us feel right at home Thank you Daniel 🫶🏾 Each time, we’ve been impressed by their professionalism and expertise. They take the time to explain the issues in a way that's easy to understand, and they always provide a transparent breakdown of costs before proceeding with any work. The mechanics are not only skilled but also genuinely care about their customers. They turn around time to get your vehicle back is also fast! It’s evident that they prioritize building long-term relationships over quick profits. In a world where it can be tough to find trustworthy auto services, South Loop Auto stands out as a reliable, family-friendly option. We are grateful for their excellent service and look forward to many more years of keeping our family vehicles in tip-top shape with their help!

May 18, 2024

Excellent service! The staff were very friendly and the work was done surprisingly fast. Didn’t try to oversell me on anything either which I can’t say for other places I’ve been

May 18, 2024

Got my truck fixed here picked it up with oils leaking and tire sensor and check engine light whewww! They told me they could only fix what I paid for but when I dropped it off it wasn’t for leaking oil, tire sensor and check engine! 2 month later …Beware.

May 18, 2024

So pleasant and kind in the midst of unfortunate circumstances. They definitely made me happy to spend the money. Black owned and car wash included made it even better. I’m recommending all of family and friends to them.

May 18, 2024

South Loop Auto Body Shop is the highest quality of service and excellence. The ladies in the office are absolutely wonderful and so helpful. The service is quick and they do great work.

May 18, 2024

South Loop Auto Service has wonderful customer service. They are thorough but quick. The work done was excellent and I will continue to use this shop as my go to body shop.

May 18, 2024

South Loop Auto Service is a great business and they take care of the business, I would recommend South Loop Auto Service to ALL my friends and family I love the crew at South Loop friendly, helpful and knowledgeable

May 18, 2024

South loop auto is efficient and sets real expectations. I really enjoyed working with Chantel as she walked me through the process and kept in communication when I needed to schedule my car service. Whatever questions I had, she was able to answer. At the end of the day I had my car back to normal with no issues.

May 18, 2024

recently visited South Loop Paint Shop and had a wonderful experience. Not only did they do a great paint job, but the staff, particularly Chatel Cole, greeted me with a beautiful smile and provided excellent customer service. Chatel's warm demeanor made me feel welcome and valued as a customer. I highly recommend South Loop Paint Shop for all your painting needs, and be sure to say hello to Chatel when you visit!

Apr 18, 2024

A shout out to Anthony the owner, I appreciate your professionalism & apologize for the misunderstanding, I've been using them for 5 + years & the work is always excellent 💯

Apr 18, 2024

The staff was courteous and attentive. Work performed was excellent, I can't even tell there was damage to my vehicle. Great service!

Feb 18, 2024

The very first day I took my car to South Loop Auto. The customer service was Outstanding. The whole staff is remarkable and I'm very pleased with the work they did on my car. I would recommend anyone to go too South Loop Auto before they take their car anywhere else.

Feb 18, 2024

VERY high integrity auto service. My go-to spot for auto body and repair. Keep up the great work.

Jan 18, 2024

The people here really make you feel welcome. They took the time to go through the estimate with me in detail and did fantastic work repairing my bumper and fixing a rust issue on one of the car doors. They were accommodating with my schedule and completed the repairs quickly.

Nov 18, 2023

Fast service

Nov 18, 2023

Great work Front bumper and fender replaced very satisfied

Nov 18, 2023

My car was hit while parked in a downtown garage. The person who hit my car left a note and their insurance company paid for the damages. The front end was damaged. Southloop Auto came highly recommended. When the repairs were completed my car makes a sound from the front end every time it hits a bump in the road we never heard before. The people at Southloop Auto claim we repaired your car and that sound is not due to our repairs. Also the same day after picking up my car, I found foot prints in my trunk, screws, nuts and bolts. We had front end damage why were you in my trunk. The excuse was “ Oh we’re sorry. Bring it back and we will take care of that.” The very next day I noticed my trunk latch didn’t work and now the trunk doesn’t lock. Southwest Auto was accommodating with car rental and claimed they will repair the sound. However they don’t know where the sound is coming from and we repaired the car. I’m tired of going back and forth between them and whoever does their front end work. I will not do business with them again.

Nov 18, 2023

My neighbor used SLAB and they did a fantastic job on her vehicle (bodywork) I too needed body work, it went it like looking like a hoopty and came out a new car! The work and staff was great to work with. Don’t walk RUN your baby(car) over to South Loop Auto Body. MN

Nov 18, 2023

South Loop Auto Service is an excellent place to go to for all your auto body work needs. Everyone that works there is professional experienced and knowledgeable.

Nov 18, 2023

Friendly, straightforward, transparent and honest experience. my car was ready within a week (faster than expected) and looked brand new (attention to detail).

Nov 18, 2023

Great customer service and communication. Convenient location.

Nov 18, 2023

Great service! Honest, good work, thank you so much for doing good work.

Nov 18, 2023

Horrible place , horrible communication, very unaccommodating management. I was promised my vehicle would be ready on Friday, they lied. I stated I was going on vacation on Saturday and I could wait until I get back to give them my vehicle but they was so eager for the job they promise that it was an easy job and it would be ready. Management is very unaccommodating as far as trying to help us retrieve the vehicle due to arriving late from vacation and vehicle not being available in til 8am when I work at 7am.

Nov 18, 2023

I have taken multiple vehicles to South Loop Auto Service for repairs & I must say they have never let me down. The office staff are so nice & friendly. My repairs always look like my car came off of the show room floor. Keep up the good work!!! I appreciate all that you guys have done for ALL of my vehicles that have been repaired.

Nov 18, 2023

I was fully impressed with the workmanship and with the fact the car was ready in a little over a week considering the damage to the rear area. They kept me up to date with text messages while the repair was being done which is a 1st for me dealing with a repair shop. I am fully endorsing South Loop as a top quality shop.

Nov 18, 2023

Just was a poor experience. Had to leave my car an extra 5 days because no one checked the warning lights they didn’t have the experience to set after waiting one hour. I took Uber that cost 43,00 no offer of a refund. When it was clear I was coming to pick up my car. But the clerk made sure to charge me 4% free for using my credit charge. Then a new part had to be order car was promised for Tuesday. I had to call to see if my car was ready as promised. Not ready until Wednesday.I see the other reviews and I’m Even more disappointed of the poor service. State Farm recommended this company but I would not I just hope the repairs were done correctly so I don’t have to return. Update. 3 weeks after my repair the car was in worst condition ever. I had to reopen my claim w State Farm and after my car was reevaluated it was proven that this repair shop did additional damage to my car. State Farm agreed to send my car to Mercedes Benz to get the car corrected. The correction to the original repair plus the proven damage that was done came to a total of 13,000.00. This shop is not equipped to handle and type of control or steering system damage. Please don’t support this business

Nov 18, 2023

My experience at South Loop Auto Body Shop wss Excellent, the staff are friendly and Mr.Anthony you Rock, My car went in damage inside and came out Excellent repairs. I recommend South Loop Auto Body Shop for your car repair.

Nov 18, 2023

Rarely have my expectations been exceeded. South Loop Auto Service did exactly that when they repaired my car. The office staff was kind and friendly. The work on my car was excellent and done in a very timely manner.

Nov 18, 2023

Shantel and Monét were amazing and got me in and out without a problem. The workers do a great job! In all a professional and awesome business!

Nov 18, 2023

The best auto repair place on the south side of Chicago

Nov 18, 2023

This repair team is professional, thorough and timely. They accommodated my car rental needs by coordinating my shuttle needs & did an excellent job on my repair.

Nov 18, 2023

Unfortunately I had to change my 5 stars review. If you have time to waste in your life you can get your job done in this store. I received my car back after 5months later. Anthony gave one of his car to use. Every week when I called or text him, He said "next week or in 2 weeks". He used my goodwill on his business a lot. His team lifted up my car wrong and damaged my car from side bottom. When I went there to pick my car up , he said " I am sorry . let me fix. Could you bring next week and leave it for 2 days?" Even my new mirror cover came out in a day!I was so pissed after 5months. I stopped at that shop almost every week in 5 months. Every time was something else. The last time I was there was last month. I needed to get a copy of receipts, there was a customer who was really mad because they were wasting his time as well. I would really not recommend this shop service. If anyone needs record on how many months my car stayed, I can publish pic of the messages and documents.

Nov 18, 2023

I go to South Loop Auto Service 60 E. 23rd whenever I unfortunately need repairs. I say unfortunately because these accidents have not been my fault but I know who I can count on to get my vehicle back like I just walked off the show room floor. If you ever need repairs go to them & they will take care of you. Tell them I sent you… I promise you will be satisfied.