South Pointe Chevrolet Service Center

Nov 07, 2024

It was a struggle to get parts in due to trucking issues that were not their fault, but they were quick to repair once they received everything.

Nov 07, 2024

My experience with Jody was excellent! He was very professional and kind. Even though he was super busy the day I came to see him, he still prioritized my needs and provided excellent service! I would definitely recommend this service center.

Oct 07, 2024

Fast service 👍🏻✅ 7k miles service

Sep 07, 2024

Took my car in because there was a recall on my ignition keys.... over 3 hours later they finished. Had someone come tell me it was almost done at the 1 1/2-hour mark. Glad this place renewed my opinion of never going to a dealership to have any work done on a vehicle... especially something as simple as an ignition key recall.

Apr 07, 2024

They were great at getting us in super fast to get my husband's truck back on the road! Frank is great!

Feb 07, 2024

I drop my car off a week ago only because my key get stuck in ignition. Got it back today same problem was charged $900 for what?

Dec 07, 2023

Helpful and accurate. Pleasant folks.

Dec 07, 2023

Jody was my service advisor and he was so kind and helpful. He kept me informed the whole time. My experience was great.

Dec 07, 2023

Awesome experience! They helped me out and worked with me to get what I wanted!

Dec 07, 2023

Best and experienced service manager and writers I've seen would recommend this dealership to anyone

Dec 07, 2023

Brought my car in at 7 am for an oil change and left it their. Told them I would pick up at 11;30. They told me it's not ready because of a recall and at 12:30 it's still not ready I think they had plenty of time to do this because they had my car for 4. 1/2 hours. I had errands to run. They should have known about recalls this morning. It's frustrating.

Dec 07, 2023

Great service. Thank you for helping me with my car.

Dec 07, 2023

Just a warning to others that waste time coming here for certified service on your newer Chevy. They don’t put/handle or deal with the MOA additive to cover your warranty. Very nice people in The service dept though. Probably just a management thing like every where else. Ran by educated idiots that ends up costing them.

Dec 07, 2023

Terrible customer service. Dropped my car off for an appt at 7:00 and never heard a word back. I called and no one would answer the phone or call me back. Finally drove up there and all the service advisors are sitting around talking with no one but me in there. They basically told me they don’t diagnose vehicles on saturdays. Why did they book my appointment for a Saturday then?

Dec 07, 2023

This was 4th place I went to to get husband's truck's tires filled with nitrogen. I pull in with a Honda truck in a Chevrolet place. Did you mean to go to Honda? Nope they sent me here to get nitrogen. 😉 Oh ok let's get you filled up.

Dec 07, 2022

Fast service with Jody to get oil changed. Will return for further work. Kind, friendly service Mgr. Recommed him to other. I am a happy customer. 😊

Dec 07, 2022

I went here for a factory recall on my Chevy truck airbags. When I received the truck back I realized that the air conditioning vents were not working correctly anymore. So the mechanic must have not made sure they were hooked up correctly when putting the dash back together.

Dec 07, 2022

Kind of short if conversation after he found out I wasn't going to get a 500 and something dollar transmission flush but still did his job and pushed me right through and out the door

Dec 07, 2022

Took my vehicle in for transmission problems that they couldn’t find under warranty but when warranty was out they found the problem. That was just the first problem we had with them. While the vehicle was in their possession I went to get something from it and found they had gone through my center consul and glove box pulling paperwork and other things out. Also to add to it the truck smelled like cigarette smoke and found ashes on the center consul, passenger seat and behind the consul. Would never recommend going somewhere where they can’t respect your vehicle and belongings.

Dec 07, 2022

DO NOT GO HERE! I called yesterday morning and scheduled an appointment for 2 PM same day because my car needed some regular maintenance and I can't be without it for too long. Dropped it off at 2 PM, explained what needed to be done. They said they'd have it done by the morning at the latest; great! Left it there and went home. 1:30 PM today rolls around, and I haven't heard anything from them about whether it's done or how much longer it'll be, so I texted them asking for an update. 2:00 PM comes around, still no response to the text, so I called the main dealership number and asked to speak to the service department; it goes to voicemail, so I leave a message asking for an update. 3:00 PM, still no response to my text or voicemail, so I call the main number back and ask for the service department manager, Weston; I get his voicemail, so I leave a detailed message and asked for a call back. 3:30 PM, 2 hours after my first attempt to contact them, still haven't heard anything, so I enlist my dad, who's been a mechanic his whole life, including working in a dealership service department, to help, and he finally manages to get ahold of someone. Supposedly they had a power outage shortly after I dropped my car off, and they were just getting power back. I get it, things happen outside of your control all the time, but the first thing that should have happened was letting me know, and/or reaching out to another dealer in the area to see if they could do the work so it could still be done on time, as promised. On top of all this, whoever my dad spoke to in the service department called him a jackass. So then I had to go pick up my car and then find another dealer that could get me in ASAP, wasting a significant portion of my day. It's now after 7:00 PM as I write this, and the service department is closed, and I still haven't received a call from anybody.

Dec 07, 2022

Exceptional service. They did a wonderful job, on time.

Dec 07, 2022

Fast friendly service

Dec 07, 2022

Got the car in and out quickly for free routine service appointment. Friendly staff!

Dec 07, 2022

Very helpful and friendly service!!