Southern Tire Mart at Pilot

Sep 27, 2024

Excellent customer service nice people working there

Aug 27, 2024

7/31/24 : Super nice people. I had just picked up parts from the freightliner next door and pulled in here and noticed they didn't look to busy. Called them up and they got me in right away. They quoted me a fair time of .5-1hr of labor to replace my crankcase breather and got it done in a half hour. Detriot books it at .6 and the T/A I called yesterday for a labor rate idea qouted me a crazy 2hrs. I'll definitely be back here again.

Aug 27, 2024

Awesome service

Aug 27, 2024

Definitely will come back here if need be. Very quick and helpful. The whole staff are friendly and professional. Thank you

Aug 27, 2024

She Jocelyn been exceptionally good personality good appearance good customer service. I was feeling real free and comfortable to come back here and order more stuff for my truck. Thank you, Joycelyn an she awesome

Jun 27, 2024

Please don't use they alignment machine!!! They eull not be able to ptovide you with the alignment readings before/after plus the aligning only the toe. Really 200$ to align nust the toe?

May 27, 2024

Dear God.. if you could grant us 3 prayers, the world would be a better place.. 1. World peace 2. Stop global hunger 3. Smight the speakers at the pumps at this pilot!!!! Or maybe turn the volume down between the hours of 11pm and 5am🤞🤞 🙏 Amen 🙏

May 27, 2024

Excellent service... highly recommended!

May 27, 2024

Great place! Great Service! Great price!😉

May 27, 2024

I purchase a steer tire (Yokohama) in December 2023 and paid close to $900 out the door. In April of 2024 , 4 months later the tire just peeled off and left me sitting on the side of the road , thankfully I was on a major Interstate and plenty of repair shops around.I reached out to the shop and explained my situation and was told without a tire to examine nothing can be done.I sent them all the pictures as evidence but they offered no sort of compensation. They wanted to chalk it up to a road hazard which it was not.When I googled Yokohama I found several recall fo faulty tires during that timeframe. Management didn't resolve my issue and now I have to face the full cost of a replacement steer tire because they sold me a faulty one in the first place.

May 27, 2024

JOCELYN was awesome got me in and out quickly, With a smile and knowledge l. Thanks

Feb 27, 2024

Nick, Master Shifuu. I found the reason why my brake light didn’t come on in 2 minutes. The dude thinks with his head.

Feb 27, 2024

Our travel trailer broke down and the gentleman here looked at the situation for us. As they deal in tractor trailers they did not have the parts to fix ours, but looked to find us help, checked on us repeatedly (we were stuck in the parking lot for 2 days), and we're so kind and gracious that even though we didn't have work done I HAVE to comment on their generosity and empathy. The guys here helped make what could've been an awful situation something palatable.

Jan 27, 2024

Why does this pilot not have any food all night and day long go in there starving. And they don’t have a single thing for you to eat that’s hot.

Dec 27, 2023

Awesome service here at the EL Paso location. My service rep Steven was able to get me in and out in a timely manner. Definitely would recommend this location.

Nov 27, 2023

Always have most things like showers rest room Laundry out of service!

Nov 27, 2023

Awesome crew and great service Thank you !

Nov 27, 2023

Easy in and out for alignment.

Nov 27, 2023

Friendly, courteous and professional staff. My go to place for truck tires and alignments.

Nov 27, 2023

Good

Nov 27, 2023

Great Customer care service and and Great Management ! Awesome mechanics that work steadfast. I will keep going there for all my repairs, if needed.

Nov 27, 2023

Great people

Nov 27, 2023

I took my Truck at this location for oilchange and tire replacement after I drove 20miles the oil is leak and smoke out off my exhaust pipe ! I called to check what they did wrong , After two hours the guy showed up he checked he didn’t knew anything! The manager called me to paid him $300 I asked him please I spent a lot of money already at your shop give me atleast discount he said I will call the sheriff on you! I don’t know southern tire mart put this guy as a manager there , anyways the Truck is towed to the dealership and My warranty company paid over $20k for this repair so their lawyers and mine start the process already bring this case to civil court! Fellow owner operator and company drivers aware this place you can go if you have 20k for repairs!!

Nov 27, 2023

Might as well not even have an account there if all the excuse I’m going to get is “we don’t work on pickup trucks” even though most trucks that are hotshot are 3/4 ton and 1 ton. How absurd I’ll be calling corporate and asking them to close my account how freaking absurd.

Nov 27, 2023

Taz was the mechanic at this location and was absolutely incredible.... extremely polite and knowledgeable....I wish they all were this good. thank you for getting my truck running smoothly again.

Nov 27, 2023

Thanks for the help

Nov 27, 2023

The most disgusting place. There is a mafia of criminals who swindle conscientious visitors for money.

Nov 27, 2023

This place is the smartest mechanics I’ve ever seen. There mechanic fixed my clutch when no one else was able to

Nov 27, 2023

Very poor service

Nov 27, 2023

Very professional and polite

Nov 27, 2022

Came in here for repairs a couple months back and the mechanics are fantastic.. They actually listen and look and not just work on what you"ve pointed out. Jose is now my regular mechanic even though I am over the road. Josh and Wade were also great :) The girl at the service counter is helpful and friendly. By far the best Southern tire mart location I have found and I'm not going to be looking for a different one anymore. Quick, efficient, thorough, fair pricing and friendly.

Nov 27, 2022

Awesome customer service

Nov 27, 2022

Bought a set of centramatics, had them install here. And they didn't do it right.. see the centramatic is not supposed be touching the valve stem. This was a while agp. Today i took to fix a flat. And " the hole was ti much to the side." More than an inch. Clearance. . Offered a new tire! Hahah making that sale huh. More than 1k since its a super single. Too stricl to fic a flat bt no to be smoking while mounting it...

Nov 27, 2022

Thanks to Taz and Pablo for fixing my truck!! Good people and they get you back on the road in a flash!! Highly recommend to everyone who needs tires or service!!

Nov 27, 2022

They are fast here and very professional ! Highly recommended for quick service.

Nov 27, 2022

They are professionals but little expensive