Southwest Automotive
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Review highlights
"… on the street while I drove with a lot of noise. Called them and they were able to squeeze me in within 20 minutes. Able to take my problem child off and not effect …"
"Excellent customer service, quick attention and very professional service."
"Always great customer service and quality repair work."
Overview
Categories
Auto repair shop
Directions
5905 McCarty Ln
Austin, TX, 78749
Phone number
Call: (512) 892-2447Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:00 AM - 5:00 PM
Tuesday
7:00 AM - 5:00 PM
Wednesday
7:00 AM - 5:00 PM
Thursday
7:00 AM - 5:00 PM
Friday
7:00 AM - 5:00 PM
Saturday
Closed
Reviews
Dec 06, 2024
Austin and the rest of the team have always been courteous and do a great job maintaining our cars. SW Auto is my go-to mechanic.
Nov 23, 2024
SW Automotive is great! The team was very nice and helpful, especially Austin!
Nov 23, 2024
Southwest Automotive rightly recommended we have work done to keep our car in good shape and safe to drive. As always, they got the job done in a reasonable amount of time and on budget. I always like how they do just what they recommend without trying to upsell us on other things. They are very personable and are happy to answer our questions, making us feel like they are our advocate. I trust them with my vehicles and will return.
Nov 07, 2024
Always the best service at Southwest Automotive. Austin and the gang are always ready to fix my clunker and get me back on the road. Been doing business there over 20 years.
Nov 07, 2024
Austin is a pleasure to work with. Very detailed and knowledgeable
Nov 07, 2024
Southwest Automotive is keeping my Ford Explorer Sports Trac running for me. They found a brake fluid leak that could have caused a fire. I am beyond grateful. I decided to invest in keeping my truck instead of buying a new one that is beyond my budget. SW Auto is helping me keep her running. Feeling thankful.
Sep 07, 2024
Friendly staff and excellent service
Sep 07, 2024
They do great work, and great customer service!
Aug 07, 2024
Austin did a great job on my Acura. The alternator went out, and he noticed that the battery cable got very hot - He kept it for an extra day to make sure after test drives and battery checks that there was no issue with the electrical. Most places would not go the extra mile here. Price was good and there were no extra costs after doing more work at the end. A++
Aug 07, 2024
Been coming here for over 15 years. Rick retired but Aaron is still around and it’s nice to see him behind the counter. Austin is keeping the business model of honest work at good prices the same.
Aug 07, 2024
Been doing business with these guys for well over 10 years. I am proud to know they are my "neighborhood" mechanic. I do a lot of basic repairs and maintenance myself. But when it comes to a tricky diagnosis, major work or big repairs, I trust Southwest Auto. Every time I go in, I see familiar faces and I've never been pressured into unnecessary work. I've even been referred to the dealer when a major (dealer-only) warranty or recall repair was needed. I trust the master mechanic's (Aaron) judgement and advice.
Jul 07, 2024
New ownership = higher unnecessary prices. I had been a customer of SW automotive for 6 years but today that ended.
Jun 07, 2024
A great place to get your car worked on. Austin will take great care of you!
Jun 07, 2024
Always great service! Would not take my car anywhere else!
Jun 07, 2024
Communication regarding repair and timing for repair was was very good. The shop was clean and orderly and Austin was super friendly. Would highly recommend for your next auto repair. Thanks Austin!!
Jun 07, 2024
This shop and the staff is great! They won't sell you what you don't need. Austin prepared me for the worst, in terms of what parts might be needed. In the end, the additional parts weren't needed and they were honest about it. Highly recommend.
May 07, 2024
Great staff and great work at Southwest Automotive.
May 07, 2024
Recover, evacuate and recharged AC system on daughter’s Chevy Equinox. All done in little over 4 hours. Total cost was in line with estimate. Very happy with service. Didn’t miss Rick A bit😀. Just jabbing if Rick is out there. Austin was very helpful
Apr 07, 2024
Great experience . Friendly , fit me in without an appointment, gave me repair options and explained everything along the way. A mechanic you can trust.
Apr 07, 2024
Returning customer, always happy with the honesty and service here. Austin really took the extra time to explain their process, and recommendations on a potentially major issue, performed a test and additional deep dive inspection and vehicle health check. Not pushy for add ons or up-sells. Highly recommend.
Mar 07, 2024
Best service I've had! Rick and Aaron were great! Made an appointment and my car was done in one day! They are affordable and very friendly. Will definitely take my car back if needed.
Mar 07, 2024
I continue to trust Southwest Auto with my 2002 Ford Explorer Sport Trac … aka Azulita. I’ve been coming here for years!
Mar 07, 2024
I have a few vehicles and have used them several times in the past few years. Always a great experience, honest opinions, good work, and the bill is usually a little cheaper than what they say. I would definitely recommend them to you.
Feb 07, 2024
Always great service. Never any surprises as Southwest keeps you informed all the way through. I really appreciate that they distinguish between needed and necessary repaire. Thank you
Jan 07, 2024
Great shop...great personnel.
Jan 07, 2024
Very knowledgeable. Good communication. Great service.
Dec 07, 2023
As a woman, it’s always a daunting experience to take your car in for service. I went to Southwest because it was highly recommended by a group of women at the company I work for, and they did not disappoint. The owner was kind, transparent, and communicative. He explained exactly what needed service, broke down the price, and never tried to upsell me. All my questions were answered, my car was ready in a timely manner, and the price was very reasonable. I could not recommend this shop more!
Dec 07, 2023
Southwest Automotive Specialists were fantastic! Austin got my car in the same day. Found the correct problem with AC and fixed it under $600. I had initially gone to Lamb's on William Cannon, but they lied to me and said l needed a new Blower Motor Assembly for over $1200. I knew that diagnosis was wrong as the blower was working fine on all 4 speeds. It was blowing fine, just hot. I strongly recommend Southwest Automotive Specialists. They are fast, fairly priced and have a terrific professional attitude. I will definitely be back and send friends to this shop.
Dec 07, 2023
Always great customer service and quality repair work.
Dec 07, 2023
Austin and his team at Southwest Automotive are true Pros! They take the time to figure out exactly what is going on and then get the job done right. I made the mistake of taking my SUV to a friend’s shop only to have to take it to Southwest Automotive 2 days later because it broke down again. I won’ make that mistake again! Their top notch work and excellent customer service can’t be beat!
Dec 07, 2023
Integrity. Clear Communication. I have trusted this shop now 5 times for routine work on my vehicles. I trust them. You should too.
Dec 07, 2023
I’ve used these guys several times over the years and they are always honest and professional. I moved further away from their shop but I still make the trip.
Dec 07, 2023
Keeping my Ford Ranger running!
Dec 07, 2023
This shop has new owners & management. We have had work done this company for many years. So far, so good. One of the most important things to look for in this type of work is honesty. After today, I believe things will be good going forward. I plan on continuing my association with in the future.