Stevens Creek Automotive

Oct 19, 2024

Avoid This Shop – Negligent and Unprofessional After years of bringing my car to this shop, I recently discovered they’ve been doing the bare minimum. On my last visit, I learned that my brake pads were completely worn out “metal to metal”, yet no one mentioned this during previous service. This neglect led to a much more expensive repair that could have easily been avoided with proper attention. When I asked Norm, the owner, why I wasn’t alerted earlier about the condition of the brake pads, he responded with hostility and stated, “We don’t check brake pads unless specifically asked.” I found this response shocking, as I have been servicing my car with them regularly and it should be the responsibility of any mechanic to alert customers to critical issues, without needing to be prompted. Especially considering , the shop always scheduled my next service at 3.5k miles, even though the manufacturer recommends 7k miles. I followed their advice, thinking I was taking good care of my car, only to find out later that I wasn’t being given the full picture. I’m disappointed and frustrated by this experience. I trusted them to properly maintain my car, but it’s clear that they prioritize getting customers in more frequently over providing thorough and honest service. I won’t be returning, and I advise others to be cautious as well.

Oct 19, 2024

Been going here since 2014’ Chris & Norman are honest about every aspect of your car. I can honestly say I trust them with my cars. No matter what. Best Mechanic shop! Highly recommend!

Aug 19, 2024

Glad I found this place, honest techs and friendly staff. My go to place for auto repair from now on.

Jul 19, 2024

Great service and lots of great advice!

Mar 19, 2024

I live in Santa Cruz, work in San Jose and had an emergency with my tensioner pully and serpentine belt. Pulled off the 880 and seen this place randomly right there next to Valley Fair and found these awesome guys. No appointment, in a rush, trying to get back over the hill and I came to the right spot. Had me back on the road in 2 hrs. Fair prices and friendly. Thanks again guys. Highly recommend.

Dec 19, 2023

Been going for 10 years for sure. Reasonable prices and never have to come back after they fix it.

Dec 19, 2023

Came here on recommendation from a good friend who uses this as her shop and was very pleased. Phone demeanor is great as well as in person. Explained things well and were very transparent. Turnaround time was quick too (I think it’s good to get there first thing when they open) Very conveniently located by the highway and if you need to kill some time, Valley Faire is literally right across Steven’s Creek

Nov 19, 2023

Friendly, honest and fast. I needed a small repair on underneath engine splash guard. It got detached when i hit a parking stone. They provided quick service in very reasonable rates. Other places would have charged much higher. But they got the work done without any fuss. I would return again and recommend them to anyone.

Nov 19, 2023

Great Service as always. I have been going to them with my cars for years. Always great service. Highly recommend Stevens Creek Auto!!!! I have never been disappointed with any of their work or their attitude. Great place to take your car!!

Nov 19, 2023

Love this place. Been going here for over 20 years, and still going.

Nov 19, 2023

Quick, easy oil change with honest service. Appreciated the fair pricing.

Nov 19, 2023

Visited a few times, much better experience compared to other mechanic shops.

Nov 19, 2022

Great people fixed my 1997 C280 a few times I highly recommend them always honest.

Nov 19, 2022

Honest and Professional Staff. My Dodge would crank but fail to start for months, causing a huge inconvenience when transportation is so valuable in San Jose. After visiting two other (unhelpful) shops I brought the car here and they were able to figure out the problem. Originally they mentioned it could be the crankshaft, and after they ordered the part and replaced it they realized that wasn't the problem. They did not charge me for that, instead they asked for more time to dig deeper into the problem. It ended up being the car's computer (ECM), which had to be replaced. Upon replacement the car starts PERFECTLY and I am in such relief. Made my year!

Nov 19, 2022

Honest, trustworthy, and reliable.

Nov 19, 2022

Transparent on auto problems

Nov 19, 2022

A coworker recommended this place after I needed some repairs done, Bering new to the area and not much of a car guy I was very apprehensive about finding a new mechanic but the owner and staff put me at ease. they are honest and very reliable. I’m very grateful to my coworker for recommending them.

Nov 19, 2022

Friendly services

Nov 19, 2021

Always great service, been going for service 20 to 25 Years..

Nov 19, 2021

Great prices and honest mechanics

Nov 19, 2021

It seems I just need the appointment and they're reputable.

Nov 19, 2021

Lost oil pressure in our sienna van which was gushing oil. Towed to these guys by triple a. Described the symptoms to Norm and he already knew the issue that impacts Siennas. “Have about 150k miles?” 157k actually. “Probably the oil cooling line.” Also yep. Had the part on hand and had us going in 2 hours. Afterward put the car on the lift to show me the repair and the old part. $400 all in. Amazing!

Nov 19, 2021

Muy amables y sobretodo muy profesionales.

Nov 19, 2021

excellent as always