Steve's Tire & Auto - East Memphis

Sep 06, 2024

A1 service. Car rides better than it ever has I bought it

Aug 06, 2024

Always professional and dependable.

Jul 06, 2024

I would not recommend this shop to anyone, this is not an honest business, Steve the owner lied to me by offering a resolution then back tracking on his on word as business owner. He did not care to do the right thing by his customer (who had just spent $5,000) They replaced parts on my Jeeps engine (rockers, cam shaft) and when it stopped running shortly after Steve the owner called and said he would offer me a credit for the amount I spent ($5,000) to use it towards a new/used engine I told him I'd feel better if I had a second opinion and needed more time before accepting his offer. I lost trust in them when they had my Jeep in their shop for over a month and did not know what was wrong with the engine and thought they were liable and I had to call several times to try to get an answer. When I called Steve back and told him I would like to accept my $5,000 refund so I could fix my engine he retracted his offer and would not be honoring his word. Seems like after they received our money they no longer cared to do the right thing.

Jul 06, 2024

We have a GMC Acadia and a Jeep Renegade and we love having our vehicles serviced at this location. The staff are helpful and friendly. If you have dealt with local dealerships terrible service departments then you will find this a breath of fresh air. Ask for Austin. Thanks for being awesome!

Apr 06, 2024

I have been going here for years. They have always been wonderful. I have found being a female and going anywhere auto related it is very hard to trust people, but I trust them 100%

Mar 07, 2024

Awful service, DO NOT bring your car here. Absolute waste of time and money.

Mar 07, 2024

I went to Steve's to have a few repairs done. They sold me on tires and that was fine because I was getting ready for a roas trip. They also gave me prices on how much it would be out of pocket to have a few minor repairs done if my warranty conpany did not cover the repairs. Again he explained to me that these are rhe prices to COMPLETE each item if the warranty doesn't cover them. So I said let's run it through the warranty first and see what they say. So low and behold the warranty company is only covering X amount of dollars and they aren't covering AB and C. So I made the decision not to do the repairs. Now he is telling me the prices he quoted me were not the costs to COMPLETE the repairs but the cost for the diagnostic only!!!! $150 for a seat belt latch $80 for a fuse!!!! $80 for a bulb?? Are you serious? These aren't even the prices for repairs, it's for the diagnostics!!! I feel like this is one of those shops that take advantage of women by using their Mechanic language. They know what to say amd what not to say to women and that's not cool. He knew He made a comment about tax season almost like he feels like I had it to spend like that but I don't. I feel so taken advantage of. I will never come back here again and I will never refer them. They really took advice of me at "tax seaon". I am a struggling mother rhat only wanted to take my kids on a road trip for spring break now I can't because I feel robbed. I hate I ever came to this place. Had he made it clear that there would be a $150 DIAGNOSTIC FEE for telling ne what I told you about a seatbelt, I would have never ever said ok. Just give me the tires and let me go. No heart he could have explained that to me instead of forcing me to pay this. I really feel ambushed.

Feb 07, 2024

They got me in and out fast, and the price was fair!

Jan 07, 2024

Friendly and courteous service. The only minus is access due to location.

Dec 07, 2023

Excellent service and great mechanics!

Dec 07, 2023

Honest customer service.Took my car in for transmission work and got an honest answer on work that needed to be done. Great place for auto concerns.

Dec 07, 2023

They are alright, the location make them got charge higher

Dec 07, 2023

This place is awful. Cant do the simple things right and constantly taking shortcuts. 0/10 would recommend.

Dec 07, 2023

Vic and Jonathan are great! They are always very helpful and professional! Steve's gets the repairs done quickly and for a reasonable price. They are honest and dependable. Highly recommend!

Dec 07, 2023

Went to Steve's Tire and Auto for low tire pressure in a rear tire. They found a screw and began repair. The technician began and came back saying the side wall was damaged and a new tire was needed. The service manager took a look and determined that the damage had to be done during the repair. They replaced the tire at no cost. I thought this commendable of this shop. This was a $600 tire. Most other shops would not have admitted their error and passed this cost onto me. They also searched the city to find a replacement, and had me on my way in less than an hour. It is hard to find good service these days, let along honest and respectable service. I will definitely be using Steve's Tire and Auto when the need arises again.

Dec 07, 2022

Fast and Excellent Service 👌

Dec 07, 2022

I got an oil change, spark plug replacement, and transmission fluid replacement. I dropped it off at 7:30am Wednesday and they were finished 10am on Thursday. They must be behind schedule. Nice guys and I hope they did quality work. Total cost was $900.

Dec 07, 2022

I love this place! Brian is the best he is very knowledgeable about vehicles. He took the time out to help me and gave me his expertise and told me exactly what was wrong with my vehicle. You can tell he is very passionate and genuine about his job and he cares about the customers and make sure he goes above and beyond. Most shops just be trying to rip you off and make money you can tell that's not what they are about! I told my friends and family about this business we will be back!

Dec 07, 2022

If you want an honest and fair assessment, this is your place. I had gone to the dealership for an oil change. They found a nail in my tire and plugged it, but told me I shouldn’t ride with the plug for too long. My car only has around 20k miles. Before taking a trip out of town, I took it in to Steve’s to purchase a new tire. After inspecting the tire they said I didn’t need one and I would be fine to drive on it. I was so grateful for their honesty and it saved me around $400.

Dec 07, 2022

They open at 7:30 (a plus), and extremely friendly (for being that early). Comparative pricing for a synthetic oil change and filter. The biggest thing for me was they quick to get me on and out so I could get on with my day.

Dec 07, 2022

They were very friendly!! Plus, they did an awesome job!!

Dec 07, 2022

Good service - I take my vehicle to Steve's instead of the dealership any time I can.

Dec 07, 2022

Great service

Dec 07, 2022

Man, what a sad state of affairs. We went to them back in June to have a windshield wiper motor replaced, and after a month and a half, it just went out again. We took it to another mechanic because we thought maybe a fuse had blown, since when we went to turn on the wipers, one day there was no response from them whatsoever. So the other mechanic runs a diagnostic and looks under the hood, and lo and behold, the installation had been done incorrectly, and there were several screws missing that were supposed to keep the cover in place right beneath the lower end of the windshield. The warranty company that we did it through wants us to go back here to have it fixed, but considering how badly they messed it up in the first place, we're choosing to eat the $400 out of pocket to have it done by any mechanic that isn't this one.

Dec 07, 2022

This place has a very high rating and that's excellent, but for the customer that needs service that can become a double edged sword. They were not too inviting to me, maybe it was because it was in the morning,.....well at least I hope that's what it was🤔. I attempted to drop my vehicle off and I was told that they probably wouldn't be able to even diagnose my vehicle until Monday. I came on a Thursday so that option wasn't going to work for me at all. The attendant at the front desk stated, we have vehicles that have been waiting for over a month for a part😒. I asked can you just give me a call once you are ready for my vehicle, well that's not something that they do. This is an area that they definitely can upgrade in, several places of automotive care provide that option. If I can still drive my vehicle without damaging it I can't see any reason why you wouldn't have that option, it makes more sense than just letting a vehicle sit for weeks.

Dec 07, 2021

I never got to the place and they take a long time to check out vehicles .

Dec 07, 2021

I wouldn't take my vehicles anywhere else! Great service and the price they quote is the price you pay.

Dec 07, 2021

Repaired my car as needed. Always full. Great shop.

Dec 07, 2021

The guys over at Steve's Tire & Auto were so helpful when I had an issue with my car. They helped solve my problem and were beyond professional when explaining what had happened. I'll continue going to them from here on out!