Sugar Creek Tire & Auto

Aug 27, 2024

If I could rate this place zero stars I would. They ripped me and my daughter out of more than 3k and her vehicle still isn't fixed. We took her car to this shop because a friend of a friend recommended them so I was like "why not give them a chance" as I was informed they were a great auto place with decent rates. When my daughter got in her vehicle to drive it the coolant cap was off and it was empty. The freaking people did not refill the coolant. What real mechanic would do this? So then we call up the shop and this man is speaking so much bull and knows he played us talking about they didn't want to spend more time on the car. Are you freaking kidding me!!!! Dude we brought my daughters car back to you numerous times because you and your mechanics did not fix the real issue with her car. Then before getting the car still could not pin point the issue. I would NEVER recommend this. Please take your car to the dealership people. Mind you my father is a mechanic and kept telling us these people did not know what they were doing. Next time I'll listen to him verses a referral. Sincerely an unhappy customer who work hard for her money to be ripped off by these people.

Jun 27, 2024

Came in twice now and they were very helpful and attentive. I'm still weary of the negative reviews, but I personally have only had positive experiences. I personally don't know much about cars, but they did not make me feel bad about it and I did not feel intimidated here. I liked that they were super straight to the point. They got the job done :)!

Apr 27, 2024

This place is fabulous! These guys do a great job and I'll continue to come back because I can trust their quality of work. I don't trust anyone else to touch my car except them. Customer for life! ❤️❤️❤️❤️❤️

Nov 27, 2023

Toby and Jimmie will normally take care of your issues. I've found this business to be first class in customer service. Obviously some have had different experiences, but they have saved me in several different ways. I recommend this business and for those who had an otherwise experience. Maybe they were the problem.

Nov 27, 2023

I use them all the time!

Nov 27, 2022

Fast and friendly service

Nov 27, 2022

I have currently only used the propane service after having trouble at another place. They were wonderful on the phone and in person. They also have a bell at the propane tank so you only have to go into the building once.

Nov 27, 2022

Terrible service. Front desk guy Toby acts like he is too high and mighty to answer any questions. Toby just kept his eyes on his computer and never looked up to see who he was in the store. He basically ignored me and another lady that was there also waiting. We were both just waiting for him to acknowledge us. Finally the lady said “excuse me we’re looking for some service here” he barely looked up and said …”K” needless to say the rest of that very short conversation felt like pulling teeth. Everything Toby said he said it in a very short and condescending way. In the end me and the other lady there decided to just go somewhere else. Bottom line don’t go to this place. “

Nov 27, 2022

Thank for the service kinda high but other than that it was ok

Nov 27, 2021

Great service, pricey but it gets done right.

Nov 27, 2020

Came in this morning last minute and the guys looked out for me quickly. Will definitely be back. They were so courteous and professional!

Nov 27, 2020

Great prices and great service

Nov 27, 2020

Knowledgeable, friendly & professional. I am pleased with service and Pricing. Dave

Nov 27, 2020

Staff is always friendly. Reasonable prices and excellent work!

Nov 27, 2020

The service here was friendly, professional and quick. The price was fair too.

Nov 27, 2019

The most convenient place I have been to get my tires replaced. All of this construction has been in the way but they are always there and have my tire size

Nov 27, 2019

The service is always awesome

Nov 27, 2019

Fast service

Nov 27, 2019

Great place very helpful

Nov 27, 2019

Jimmy is honest and the prices are very fair. I would definitely recommend this auto shop for any car matters.

Nov 27, 2019

Poor customer service!! Rude owner, not customer driven. Replaced a part that I didn’t need and would not refund for the part when requested the next day. They were close when I try to call that same day the part was put on. They told me to drive the car back to them so they can look at it again. It’s an hour drive, the car was not drivable they wouldn’t pay for a tow.

Nov 27, 2019

Toby and Jimmy are always great to deal with. They’re very fair and honest. I’m very particular about where I take my cars to have work done and this is the only place I go.

Nov 27, 2019

Very Helpful

Nov 27, 2018

My company uses Sugar Creek Tire as a preferred vendor so I gave him a try several years ago and can say I was very fortunate to find this gem. Toby provides great service for a very fair price. I trust him to work on all my cars to include swapping an engine in one my daughters vehicles. I believe Toby and his staff will consistently exceed expectations for anyone who's fortunate enough to use him.

Nov 27, 2018

This is one of the worst place in Charlotte. The manager is very arrogant and they litterally robbed me. I went in for my inspection and he didn’t do any inspection on my vehicle and he pressurized to pay $35 and he made me pay. Beware of this place.

Nov 27, 2018

Very helpful and always willing to work with your budget concerns.