T Z Automotive

Sep 06, 2024

That star is not real I am putting this review out to let you know please do not go to visit this young man he is a bad car fixer he did not fix my Honda right and I stayed up there from 8:30 to 5:30 in the evening only thing he was doing was putting a thing thermostat he tried to get the money for the thermostat plus a sensor I asked him politely to give me a diagnostic on the car but he would not give me one so I just tried him out anyway bad business at TC auto shop on in the West end

Jul 06, 2024

Good service

Jul 06, 2024

My experience with TZ Automotive was great! I had a major car repair that would take several hours. I did not have anyone to pick me up, so that I wouldn't have to wait there while my car was being repaired. The manager was pleasant to do business with; he went as far as providing me an Uber ride to my sister's house while work was being done. I also was provided an Uber ride to pick my car up after service was completed. All businesses have room for improvement, for TZ Automotive, it would be more of a professional approach with customer service via the phone and a better atmosphere/cleanliness in the waiting area. Job well done!!! Prices are also competitive. I will continue to do business with TZ Automotive and I recommend the business to others.

Jun 06, 2024

My personal customer service moto is “Get it done right, on time, the first time” No matter the type of business. Leave your car if you can. Average wait time is 3-5 hrs even with an appointment unless it’s something simple like a flat tire. If you have to come back twice for the same unresolved issue then previous service charges should be deducted from current one (which is usually 3x more). Is it diagnostics systems fault or shady management? We know some things can have multiple issues but isn’t that what expensive diagnostics are for? A $40 part you can buy yourself yet pay hundreds in labor and diagnostic fees which may or may not solve the problem. And they wonder why we don’t trust them. Standard labor costs can be hundreds of dollars even though the cost of item may be only 30-$50 bucks. It might take them an hour to fix but “the book” may say it takes five hours therefore they can rightfully charge you five hours for an hour job. Make sense? It’s like their bible and they will maximize it to the dollar and some even more. They’re not the best or worse but not the most fair either. Call around first, describe your situation because some will tell you what it “sounds” like and some will just tell you “bring it in” to have a look at it. Some are justified, some are not. Some mechanics are honest enough to ask to check if your fuel gauge is on “E” (for example) if your car stopped for no reason. They may laff with you but at least they won’t have you tow it in so they can “take a look at it”. lol We’re not all that stupid but you get my point. Keep rating them till they up their game. And keep learning your car to do as much as possible yourself…👍🏽 UPDATE: My first visit with TZ was because my wipers stopped working several months ago (frequent rain at the time). They replaced the wiper motor and I was pleased. I had them replace the wiper blades too but wasn’t happy how they didn’t lay flush but they adjusted the wipers to go all the way down (out of sight). My second visit was a month ago to add refrigerant to A/C cuz it was blowing hot air. I bought the refrigerant and they put it in for reasonable price. The Manager also said a belt was needed to be replaced and diagnostic. Fine, I was due to have belts checked anyway and it’s not something to take lightly. Do it! I said. Anyway, the AC worked a couple times after that visit (temps reached the eighties a few times) and it began blowing hot air again after a couple uses. And he did tell me to let him know if there’s any problems. I asked to bring it in again and bought more refrigerant to make sure it wasn’t a leak (advice from another mechanic). He said it wasn’t a leak because he used diagnostic, flushed it out (the stuff I previously bought) in order to do the diagnostic but replaced it. He didn’t use the refrigerant I brought last week. Instead, he insisted it wasn’t the problem and that it was an AC control switch problem or something, wasting three hours of my time working on an estimate for approx $700 to fix it. Three hours! I had an appointment and work 2nd. With no work or additional diagnostics being done, he’s just sitting behind the counter on phone or computer saying “I’m working on it”. I’m like, where? From behind the counter? He eventually (3 hrs later) texted me the problem and estimate while I was on site.WHILE I was on site! The previous visit lasted 5 hours and I had to tell my employer I’m gonna be late (used sick time). Saturday, I took my car to another mechanic, told him my story, and he took ten minutes of his time to check my AC level to see if anything was in there. He hooked up his gadget and released pressure/air and nothing cold came out, no refrigerant, no nothing…just a lil weak cloud of wet air. I was peaved… I change my rating to one star. Call around get second and third opinions regarding rates and possible problems. But yeah, you might have to “bring it in” but could also save you a small fortune. They’ve lost my trust. You may get accurate labor estimates BUT they may not be for the correct problem. Feel me?

Jun 06, 2024

Well I got stranded in Atlanta my Jeep wouldn't move, it threw a code P1B14 (Park by wire/Unattended Park Pos) I took my Jeep to them for diagnostic to see can they fix it or whatever. However they first said it was my shifter then they wanted to go deep to make sure nd later said I need new transmission so, they never checked trans fluid all they did was played with my shifter ran a code got online resources, all that fine and understandable. When came time to pay and get my Jeep, I paid the diagnostic and then now I can't get my keys till a tow truck come. What 😨. So now he want to make $40 a day storage fee. No me get my Jeep and gone but no He want a tow truck to come. Fine I'll tick T Z Auto Shop I call a tow he came I got my key tow truck leave. I tried putting my Jeep in neutral manual but cable was unHook they pull parts never put it back together. I hook my cable on trans in they lot myself and put it in neutral n push 🫷 it down hill street to destination. (I CANT GT KEY TILL TOW) and next day got tow tobtrans shop.

Apr 06, 2024

I came to get a new tire . They quickly replaced my bad tire , I paid them went about my business . Before I could get home my tire was already flat . I called the shop back and explained what happened . Within 1 hr they came to my house and replaced the tire . I appreciate them so much for that and made it quick !!

Apr 06, 2024

Very fast and efficient

Feb 06, 2024

Went to TZ Auto in fall of 2023 (maybe November) for an oil change. My dad recently checked my oil, and said I was ripped off. They didn't actually change the oil because it was PITCH BLACK, and also used a non-standard filter. Charged me (a black woman) $60 for service they didn't even perform. "I've never seen oil that black in 40 years" - my father. HORRIBLE customer service. Do not take your car here.

Dec 06, 2023

I went to them because the tire i had went flat, they said nothing was wrong with my tire and lo and behold they swapped out my tire!it’s flat again and i checked it, and it’s not the same brand they are slimey snakes in this place .. DONT GO

Dec 06, 2023

The worse auto repair shop in Atlanta. Do not go. Brought my truck in for an assessment and recieved a $825 bill before any work was even done. I paid $125 "for an assessment" that wasn't the correct issues and my tire was flat when I picked my truck up and has not been holding air since. Basically I went to their shop and came out with problems.

Dec 06, 2023

This place is a scam stay away please save your money 🤬🤬🤬🤬

Dec 06, 2023

Unprofessional service down here when you walk in they don’t speak or greet you they just look at you. You have to ask questions all the time because they don’t wanna explain anything to you I will never go back or recommend anyone to this place you have a business you supposed to keep it professional you’re supposed to make the people feel like they made the right decision which trusting you guys with the vehicle but it be your own People on professional service

Dec 06, 2023

Y’all be careful. They definitely scamming

Dec 06, 2022

Horrible service! They were better years ago when they had 2 of their best employees. Since they left its been a mess and the owner gotten worse since then. I came for an oil change around 10am. Was told they wasn't open and to come back in an hour. I told them to call me when they open because the female employee seemed indecisive about when they will open. I then received a call at 2pm! They can't keep mechanics cause the owner don't want to pay his employees. I know this cause when I arrived the next day his mechanic was ranting about money! Owner stated he'll charge me cheaper for coming the following day cause they took forever to open and 2pm didn't fit into my time frame. When I arrived the next day he changed his price! Also another customer was there an 2 different employees quoted him 2 different prices & that customer ranked about why we as black people do that to each other. Another customer was there but left cause they stated they charge too high! I like supporting black owned businesses but that don't mean I'll tolerate disrespect. I support black owned businesses with great customer service. Quoted me 20 minutes for an oil change, but took 1.5 hours. Also I had my own oil & filter. I was the 1st there and was the only person there for most of the 1.5 hours while I was there. Never again! I'll found another black owned business to support.

Dec 06, 2022

I called at 6:17 pm and they say they are closed need to update their business ours

Dec 06, 2022

I let them fix to of my cars. And the same issue happened with both oil keep leaking. I can’t put no type of oil in there. Which costed my engine to break… DO NOT GO HERE

Dec 06, 2022

I was very pleased with my experience at T Z automotive. I work a job where my hours are not always consistent with a 9-5, and this created a situation where my break pads became so worn out after putting off a replacement for them that it felt as though my car began to break down. T Z automotive repair was able to take my car in at the last minute, fix the repairs, gave me a fair price for the whole service and stayed late to finish the job on my car. I am very grateful for this experience with them.

Dec 06, 2022

These guys are great to work with. Owner is a really good guy.

Dec 06, 2022

WORST SERVICE EVER !!! CAR WILL BE MORE BROKE DOWN THEN YOU BROUGHT IT TO THEM !!!

Dec 06, 2022

Went for a spark plug 2 coils, ,oil change and alignment drop my truck off at noon.. they could not complete the job.. was told noon the next day ..didn't happen got the call plug was as issue couldn't get it out,so ask was everything else done..was told alignment guy wanted more money than the quote and ..I am here a 2pm warching waiting on mechanic put the coils in and suspect my oil change not done either..they sure made sure I paid first before..hey I need 20min came out his mouth..I been here for the first and last time.

Dec 06, 2021

Great place. The guys simply get the job done. There are no tricks or up charges.

Dec 06, 2021

I called prior to coming and was quoted a price for a brake job which is normally pretty standard. Once I arrived, a unprofessional mechanic, which it seemed to be quite a few wandering around, took me inside, got on the phone with someone and started asking me details like what was my tag number? Long story short, he quoted me a price which was double the amount given originally. As a woman, it is important to do your research and weigh options, therefore I had other quotes so I told him that if the price given initially couldn’t be honored, I’d just have someone else provide the services. I thanked him for his time and began walking away. The mechanic stopped me with the “manager” on the speakerphone so that I could actually hear him and they agreed on the initial amount plus tax. Needless to say that once the work was completed, the manger quote a end price of double and insisted that he never said the things mentioned that he clearly heard while on the speakerphone. He and I negotiated a cost that was not pleasing but I just wanted to leave after waiting 5 hours. Very unprofessional individuals from management down. The shop was a mess! Women, do your research in fact, simply don’t go here!!!!

Dec 06, 2021

I was stranded in ATL after a 4 hour drive and the engine began overheating TZ's replaced the thermostat the same day for a reasonable price. Very nice and trustworthy bunch!

Dec 06, 2021

My check engine light in my car came on and it had been rattling on start up for like a week. I came into TZ and they fixed everything in under 4 hours for cheaper than I was expecting. I'll definitely use them again if I have car trouble.

Dec 06, 2021

This is by far the most unprofessional place , i paid over $300 for services that is run by drunks never again (BEWARE)

Dec 06, 2021

Great experience. Last minute, I needed a used tire for my vehicle and they so happened to have it's size. Tire tread was in great condition and the installation and payment process was seamless. Unfortunately, after the install my vehicles steering wheel started shaking. It took a while to get back to these guys but the issue was resolved free of charge and with no fuss. Thanks a lot guys, great customer service!! I will return.

Dec 06, 2021

Literally only left my car there because I had no other choice. The mechanic who was working on my car was nice enough but the office staff and management are rude, incompetent, and unprofessional. They drink and smoke on the clock as well as lay around while there are cars that need work. They got mad when I asked about security because I was scared to leave my car there overnight and just said that they are not responsible for theft or vandalism. I know one thing nothing better be missing or broken when I pick my car up.

Dec 06, 2021

Paid for the labor for A/C compressor and it still not working I'll never go back