Ted Wiens Complete Auto Service

Dec 04, 2024

A great place for auto repair, the mechanics are knowledgeable. Been going there for over 20 yrs.

Dec 04, 2024

They were all very friendly and helpful. They even had someone to give me a lift home because it was going to be a couple of hours before my vechicle would be ready. They helped me with my buying of tires and everything was explained of what they’d do after tires were put on. Everything was great. Thanks for all the help and I would recommend this place to everyone. I didn’t realize that they did all the extra services for car maintenance

Dec 03, 2024

Reliable shop.

Nov 23, 2024

100k service performed. Job well done.. Thanks so much.

Nov 23, 2024

Mounted a new set of yokohama advan tires.

Nov 23, 2024

Quick, helpful service for smog check and registration renewal. Excellent customer service. Shout out to Cabrina, always a pleasure to deal with.

Nov 16, 2024

I went in to get my alternator replaced. I brought my own part. I was quoted $735. I had the car towed to Ted Weins at 9am.l called at 4pm to get an up date I was told they hadn't started anything because they didn't include the A/C evacuation in the price which was $300. more dollars. It was to late to go and have the car towed to another shop so I had the job done there and it cost me 1,100 the new management there doesn't care about the customer. I don't recommend Ted Weins on the corner of Decatur and Rancho.

Nov 16, 2024

This place has not been the same since Judy and Steve left. The lack of care, the lack of connection the lack of responsibility the lack of communication. I've been coming here for about seven years, it's convenient because it's down the street from my house as well of Judy & Steve care. I love places like that where they love what they do & the care about the people, and give us the best option no matter what situation we're in. We really need Judy and Steve back or some with integrity like them here.

Nov 07, 2024

I had an extraordinary time with Ted Wiens, unlike any other shop. Highly recommended!

Nov 07, 2024

Ted Wiens provides service A & B on my 2017 Mercedes Benz GLE 350. I think they exceed my current dealer in customer service and workmanship. There were no long wait times. Belinda.

Nov 07, 2024

The Decatur Street location treats customers with the utmost respect. Customers are treated as if they are the only one. It is not just another business day with them. They care about each customer and making sure their car is operating at its optimum capacity.

Nov 07, 2024

The service was great. I have used Ted Wiens Firestone off and on for years and have always received exceptional service.

Oct 07, 2024

Another SAVE by Juddi at Wiens Tread separating on front driver tire on my RV. Could see the "bubble" separation once she pointed it out. Driving back from Quartzsite was a carnival bumper car experience Thankful I got home safe. 2 new tiresome the 6 month interest free credit card too. Win-win!

Oct 07, 2024

Great service! Very professional staff!

Oct 07, 2024

Great, as usual. Never have a problem with any services I get here and prices are reasonable. I don't mind sitting there waiting since they always have coffee and water. Cabrina at the front desk is always super friendly and works her butt off. She's definitely an asset to this company. While Ted Wiens isn't super close to my house, it's worth the drive for me.

Oct 07, 2024

I attemted a water pump / timing belt replacement on my own, finished the job ( and completely screwed it up ! ) timing was off and running horrible. After some quibling about certain bolts not being factory parts and a small disagreement of reusing a slightly damaged harmonic balance. They did a GREAT job! van runs like new ! Great place, great mechanics, will definitely use them again if i need to 5 ⭐⭐⭐⭐⭐ Would definitely recommend A+ facility

Oct 07, 2024

The lady at the front desk was super nice and friendly and came to get my tires balanced they explained to me why they couldn't do it, so they didn't even charge me and I appreciates there honesty here I will definitely be back when I need new tires

Oct 07, 2024

This Ted Wiens, is top notch. The service advisors, the technicians, the managers are all complete professionals. They treat you with complete professionalism and honesty.. I feel totally comfortable recommending this specific store. Great job guys !

Oct 07, 2024

YOU ARE THIEVES AND ROBBERS. I WILL REPORT YOU TO THE DISTRICT ATTORNEY FOR PRICE GOUGHING.

Sep 07, 2024

Same as always great service. Its my way to go for all my cars.

Sep 07, 2024

This business continues to be stellar, Honest work and great at communicating. Highly recommend, will be upfront and ensure that the customer fully understands what theirs options are. If you are in Vegas look no further for your mechanic

Sep 07, 2024

VERY GOOD . I FEEL COMFORTABLE COMING HERE ; it was my seeing the LV METRO POLICE VEHICLES being serviced here that put me at ease .

Aug 07, 2024

Brought my car on to get it checked out for an upcoming road trip (tire rotation, spare checked, fuel injection service). The lady who checked me in was friendly, efficient and kept me informed. I opted to wait for my car, had made an appointment and am happy with the timeliness. I highly recommend this location!!

Aug 07, 2024

Great experience 👍

Aug 07, 2024

If I could give a 0 I would. First of all I had my car towed in to have an alternator replaced. I was then called and told my car had no brakes. I had just had my brakes replaced about 3 days before bringing the car in. I spoke with Mario about my brakes and the write up they had given me was $899, however speaking with Mario, it was $102 to bleed the brakes and input brake fluids. However, Mario when told by me and the person that had repaired the brakes comfronted him, he became rude and disrespectful. I will never return to Ted Wien Auto. I have never been so disrespected by anyone that is supposed to be running a business. I am a repeat customer and if this is how Ted Wien treat their customers, they have lost me. I don't mind paying a fair price for any service. I had just rendered $1300 for an alternator and labor, yet, this guy refused to put brake fluid in my car without charging me extra. Women get ripped off all the time when getting their vehicles repaired and I, for one will not be disrepected and ripped off because Mario and Ted Wien decided it is okay to lie and deceive their customers.

Aug 07, 2024

On time w my appointment. Thorough and quick. Professional people. The receptionist is always friendly and courteous. I run all my business trucks through them.

Aug 07, 2024

Kabrina is amazing!! Thank you guys for helping me, y'all are awesome and will definitely be my new go to for car repairs!!

Aug 07, 2024

Long story short: Ted Wiens charged me almost $1K for misdiagnosing my engine and to replace spark plug wires. They wanted $15K to replace the engine, but the issue was an ignition coil on the misfing cylendar. Get a second opinion before just taking Ted Wiens' word for major work. I recommend US Mechanic, because three other shops I tried didn't help much. Long story longer: Am I a bit harsh with one star? Yes, but I want people to read this, because it's important and it is detrimental. Are they nice, polite, cordial, communicate well? Yes, yes, yes and kind of, but does that make the offense less offensive? No. I took my GMC truck in to diagnose running rough. They checked compression, spark plugs and wires. They concluded it is a misfire and I needed to replace the engine, and quoted $15K. Apparently, their procedures have changed since the pandemic and they don't work with any machine shops to rebuild engines. (As an aside, it isn't just Ted Wiens, it's many shops, no one trusts or recommends anyone else anymore, it's like pulling teeth to get stuff done around here). I decided if I needed a new engine, I mind as well get someone to rebuild and put some upgrades in it. I found a shop (Bajas Performance) willing to rebuild for about $3K and I just needed to supply any upgrades otherwise it would just be OEM again. I decided to try to find a mechanic close to Bajas, because they don't pull engines, which is typical, and I wanted everything to go as smooth as possible. I found US Mechanic, who said they would pull and reinstall the rebuilt engine for $2K. Lastly a tuner which is maybe another $1K. OK, we are looking at $6K, which beats Ted Wiens' $15K. I go and pick up my truck from Ted Wiens to take to US Mechanic, and Ted Wiens' final bill is almost $1K for dianosing (compression and coolant tests) and replacing spark plug wires. A bit much... I show up at US Mechanic and they want to do their own diagnosis because they've heard stories from other customers about Ted Wiens and US Mechanic doesni't trust Ted Wiens' diagnosis. Turns out it was an ignition coil. US Mechanic had a spare ignition coil and swapped it out and the truck was running smooth again. They also did a compression test, and it turns out my engine was right were it needed to be. Ted Wiens botched the compression test and returned a false negative. US Mechanic's final bill was just over $1K and actually fixed the issue. Would it be nice to be reimbursed the cost of the misdiagnosis? Absolutely. Will I change my rating if they do? Yes, because we all make mistakes; it is how we rectify our mistakes that speaks to our character and integrity, and we need to reward integrity to promote it.

Aug 07, 2024

Professional!

Jul 07, 2024

Awesome ‼️ Excellent customer service!!!

Jul 07, 2024

Clean, efficient, friendly service. Waiting room was cool and comfortable. They kept me informed by text while the work was done. Reasonable price. I think I found my mechanic. Update: Too good to be true. The shop now appears disorganized with work assignments. Waited over 3.5 hours for an oil change. After 3 hours the service lady personally went and got the part needed, dropped it with the car and went to lunch. 45 minutes later she came back and the car had not been touched. I was very upset. Gosh they knocked $25 off the bill. $25 for 4 hours. I am back in the market for a good mechanic and done with Ted Weins.

Jul 07, 2024

Fast service-knowlegible staff. All good.

Jul 07, 2024

Great service. Very knowledgeable technician. Very quick change and replaced commercial tiers.

Jul 07, 2024

Love this place. Everyone is so kind and courteous. I personally have never encountered a bad experience. They listen to you and the issue and not making you feel rushed out the door. The greatest thing is they will do a diagnostic, tell you the work that needs to be done and discuss an approximate cost. The greatest thing is they do not make you feel pressured and give you time to get a 2nd opinion. When you go, say "Hello" to Cabrina who works the front desk. If you've had a bad experience here, I'm sorry.

Jul 07, 2024

The service was great! I went in for an oil change and I knew brakes were needed and they confirmed it. The wait time was kinda long but understandable since the extra work was needed .

Jul 07, 2024

They have switched people in the store and now they nickel and dime you with extra fees on an oil change. They offer 50 on their credit card but then add on charges like resetting the TPMS for 25 bucks and they don’t tell you they just do it and put it in your bill. This is my 2nd oil change since the crew has changed and I’m not impressed at all

Jul 07, 2024

Went in for a light on my TPMs & was fixed & out the door in about an hour. The young lady working the front desk was a delight & was so cheerful for being early in my morning. Have gone before & will continue to do so