Terry’s North Coast Auto Repair

Nov 07, 2024

I highly recommend Terrys! They are prompt, efficient, and they always keep me updated through every step of service every visit. I’ve been to Terrys a few times and went back for an oil change and inspection this week. They caught a few very serious problems I wouldn’t have know of until things went very wrong. They helped me out and were very reasonable. Everyone at the shop was nice and personable! PS Aaron is the best mechanic around!

Oct 07, 2024

ATTENTION AVOID THIS REPAIR SHOP a customer brought their vehicle to my shop after Terry's north coast did over $3k of repairs. Some of the repairs were a new steering rack, new pressure hose, new return hose, and a wheel alignment. She had already took it back to them once since the repairs because one of her wheels fell off and it was leaking power steering fluid still. It was then brought to me because it was still leaking. All I can say is WOW! They charged her for hoses they didn't replace, multiple parts of the power steering were still leaking after 2 visits, and the steering wheel was almost upside down. I told her you NEED to take it back again to get the parts replaced you paid for. So after taking it back a third time to Terry's she brought it back to me again. Still leaking power steering fluid and steering wheel still way off center. They did replace 1 of the 2 lines they charged her for but the steering rack is still leaking. I performed a wheel alignment which was over 10 times past the spec limit. Look at the pictures of how far out this alignment is. THIS SHOP SHOULD BE ASHAMED FOR WHAT THEY DID TO THIS CUSTOMER. Instances like this are what give repair shops a bad reputation to the public eye. I feel bad for customers who go threw this.

Oct 07, 2024

They are always friendly and efficient!

Dec 07, 2023

Great shop. Ryan is wonderful. Went above and beyond to fix significant problems with the VW and did it all so quickly. Very friendly place, good communication too. Would definately recommend this business.

Dec 07, 2023

I've taken my car Here on more than 1 occasion, Each time Nothing But Excellent work was done in a Timely Manner.. Thumbs Up 👍🏽 to this Care Team..Will, Ryan & Tony!!! Great Job!!

Dec 07, 2023

Ryan and the ladies&fellas at Terry’s Auto are the bomb. They helped me when I was stranded and lost in Cleveland! I’m from Michigan. They were nice, fast, efficient, competitive prices, and had theeee cleaned bathroom and lobby I’ve ever seen in an auto shop. And if that isn’t enough, Ryan has the best head of beautiful curly hair ever!!!! Totally recommend THANKYOU SO MUCH TERRY’S.

Dec 07, 2023

They were very efficient, communicative, and reasonably priced. I definitely recommend!!

Dec 07, 2023

This was my first time at terrys and Will helped me with my truck, their system was so neat and easy to use, I will ONLY use Terrys going forward!!!

Dec 07, 2023

Used the Parma location. Had brakes replaced on my car a month ago. Then control arm broke last week. Took it back to have it replaced and they said my car wasn't worth the cost of the repairs and Jim told me to junk the car or sell it for parts. So I followed his recommendation. Worst decision. The guy that bought the car said he had no problems replacing the control arm. And now I have no car!! Do not trust this place.

Dec 07, 2023

Very dissatisfied, had vehicle for over 2 weeks, $3,000 later worse then when it was brought in!!! and all the antifreeze was drained out, and truck is ticking, bent side bar on passenger side of truck also too much to list, so bad!

Dec 07, 2023

Was initially upset about the quote but mostly it was stress from holiday travel. Customer service was great and the reply to my bad review was solid. Changing to a 5 star. They are worth it.

Dec 07, 2023

Went to get something changed and before I went in no oil light or nothing now after they do work on my truck now oil light on didn't or wanted to check it out will never go back over priced and new staff no good

Dec 07, 2023

Always honest and professional

Dec 07, 2023

Cannot say enough good things! Professional & kind, helped me out on short notice. Very thorough! Highly recommend & will be going back for future services!

Dec 07, 2023

Excellent service. In constant contact with you about vehicles.

Dec 07, 2023

Fantastic work, polite people, very knowledgeable employees that know what to do with your car ! Will always do business!

Dec 07, 2023

Great people

Dec 07, 2023

I was driving on my way to a gas station to get some air and one of the gentleman that work there at. Terri told me to pull the lawn air in my tire and they sure that my tire pressure was accurate and I really appreciate his service i was on a complete flat

Dec 07, 2023

Just went with a friend and he likes the place

Dec 07, 2022

Can't actually give this place a stsr rating as it would be false. I didn't visit this place; just made a phone call. Lady was very pleasant and answered my questions. Outside of business looks nice.

Dec 07, 2022

Encountered great professionalism when speaking with intake person didn't get any repairs done but was quoted an excellent price for the diagnostic test 50 bucks

Dec 07, 2022

I always come here when there's an issue with my car. They're fast with fair pricing and excellent with customer service and communication. Inspections are thorough and they explain everything they did. 10/10. I would recommend to anybody needing repairs or maintenance

Dec 07, 2022

Replaced my ball joints. Super professional, quick, and didn’t try to rip me off. Loved the text updates with photos of my vehicle inspection so I could see what they were looking at.

Dec 07, 2022

They was very nice and professional I recommend them cause they no how treat they customers with satisfaction

Dec 07, 2022

I’m disappointed! I use to get my car serviced at Terry’s North coast auto. Today Tony the sale represents tried to charge me 405.09 just too look at my car. The price doesn’t go towards repairs! They tried to rip me off! Beware!

Dec 07, 2022

Nice place and people that work there

Dec 07, 2022

These guys here do awesome work they worked on both of my vehicles Never once had a problem