Teton Motors Collision Center

Dec 07, 2023

Everything went perfectly. The staff is courteous and competent, my car was ready as promised and they offered to give me a ride home.

Dec 07, 2023

Friendly and helpful. Took care of my problem in an efficient manner.

Dec 07, 2023

I regularly use the Teton Motors dealership for service, and approached the collision center for an estimate to paint my 'B' Pillars black on a 2011 Sierra. A simple job requiring no body work. I was told: "We don't do anything around here for under $1000, but we'll check with our tech." After many unreturned emails, I made occasional stops while doing business in town, and received excuse after excuse, but never an appointment to do the job. Well, I want to THANK these jerks for snubbing me... I was able to find a quality shop in AZ who not only did my B-Pillars, but also my bed, for the price they were going to charge just for the pillars. If their workmanship is anything like their customer service, i'm better off without it.

Dec 07, 2023

I worked with Nathan who was very knowledgeable and helpful; a great experience!

Dec 07, 2023

I would avoid taking your car here if possible. My appointment was delayed by one week, and I’d had an appointment to get my car detailed between the original appointment and the rescheduled. The collision center had stored my dirty and destroyed front bumper in the back of my car while they replaced it, and did not clean up after. It also created scratches in the back mat. This was so disappointing because it had just been detailed; I tried to clean it myself but was not able to get it to the condition I’d dropped my car off in. Ultimately I was not able to retrieve my car for 2 weeks following the original appointment, and had to call several times for any sort of update. Employees were kind and ultimately the service was performed at the quoted value, I just think they could be more considerate about making messes.

Dec 07, 2023

I've been getting my pickup serviced at Teton Motors for 3+ years and have always been fully satisifed. My last visit, however, exceeded all expectations. The service staff went above and beyond getting my car back on the road after a defective oil cooler hose needed replacement. Brian (service), Kenny (parts) and the mechanic (forgot his name) were unbelievable. I highly recommend the service group at Teton Motors. They are world class!

Dec 07, 2023

Incredibly disappointing. Had repairs set up three weeks out with them twice, both times ended with them saying they set it up only to find out they never did. For both visitors and locals of Jackson they are not trustworthy and if you do have an appointment set up check in often to make sure it’s still on.

Dec 07, 2023

A wonderful experience! Bruce and Bryan in the service department are both very knowledgeable and very professional. Lisa and her team at the collision center are amazing! They fully restored our Tahoe to like new condition after a recent accident.

Dec 07, 2023

Always great service!

Dec 07, 2023

Came to fix fairly quickly, but didn't fix completely, had to come back.

Dec 07, 2023

Great

Dec 07, 2023

Great customer relation. No hassle or sales push got what I wanted. Thank you.

Dec 07, 2023

Great experience. Extremely helpful

Dec 07, 2023

Great service department

Dec 07, 2023

I had an appointment and they got my truck in right away and did the work while I waited. It was great! The service managers were great and very helpful!!

Dec 07, 2023

I started my trip from Florida, stopped in Maine, and ended up in Jackson, Wyoming, needing a service. I stopped in late on a Saturday checking on scheduling a vehicle service for my brand new 2023 Chevrolet Silverado 2500HD, LTZ and was informed by sales staff that service had already closed. They told me that if I returned Monday at 7:30 a.m., I could check with the service department. I returned as they informed me and was pleased when Bruce Derize, the service manager, immediately accommodated me. It was such a pleasure meeting him, and I felt like he genuinely cared about getting me taken care of for the rest of my trip south, back to Florida. Excellent staff, excellent service manager. I know why he is in the position; he is a leader.

Dec 07, 2023

On it...in every way!

Dec 07, 2023

Terrible service!!

Dec 07, 2023

The appointment was painless at check in. Got a call the car was ready it was all good to go. Thank You for the service

Dec 07, 2023

The service provided by the technician who worked on my car was flawless. Rod has worked on my vehicles for many years, and his experience and skill in resolving complicated problems are unmatched.

Dec 07, 2023

We had a dead battery on the day before we left Jackson for the winter. Even though the device Department was fully booked, they installed the new battery on a walk in basis. We have been a customer of Teton Motors for almost 20 years, and they have always exceeded expectations. The service advisors are the best!

Dec 07, 2023

Scheduling was fast and friendly. Done on time and was returned cleaner than when I brought it in…

Dec 07, 2023

Thanks for always taking care of me!!

Dec 07, 2022

Bruce in the Service Department is the best! He is resourceful, takes personal interest to make sure everything is done right and is a very nice person!

Dec 07, 2022

Good People

Dec 07, 2022

Had an engine issue with our 2021 Escalade while traveling. You guys got it fixed quickly and got us back on the road.

Dec 07, 2022

Lisa is a superstar. She really went to bat for us when parts were missing and we got slightly delayed. She worked really hard to make sure that we were happy and well cared for. Lisa is an excellent communicator and our car looks like new.

Dec 07, 2022

Professional service!

Dec 07, 2022

Rick & Bruce were very helpful and easy to talk with. While the problem was not solved the first go around, they were dedicated to getting to the bottom of it and amending the bill because of a mis-diagnosis. Unfortunately, my 17 year old (2005) Duramax, does like to start in negative temps. I believe that the techs had to jump the battery because the block heater was not plugged in overnight, and subsequently, my aftermarket stereo no longer works as designed. I now have to manually shut off the stereo every time I turn off the truck. The stereo installer believes that the module(?) that interfaces with the truck and the ignition has likely been damaged... While I cannot prove anything, I am very confident that it had to do with Teton Motors repair, as this happened for the first time the day I picked my truck up from service. All in all service fixed the issue I brought the truck in for and a couple more as well, but it's always a bummer to get your truck back with another problem to deal with on top of a $4K bill.

Dec 07, 2022

The service department diagnosed the problem very quickly, the parts were in stock and the vehicle was repaired quicker than anticipated. An overall excellent experience.

Dec 07, 2022

Very prompt and courteous.

Dec 07, 2022

After waiting 2 weeks for an appt, the 1st day in the shop no work done; 2nd day diagnosis but no work done; 3rd day work finally done. And no relief for replacing the same part installed 3 years ago. $2500 in 3 years for same part. Also when calling the 1st 2 days either no answer or no return phone call. Poor service and planned obsolescence parts!

Dec 07, 2022

Friendly staff. Promo service.

Dec 07, 2022

John Johnson was professional, friendly and responsive. I will return to this dealership in the future. Great experience.

Dec 07, 2022

She gave me the facts. Offered to find me a car door.

Dec 07, 2022

Very professional and helpful team, clear explanations and communication. Very positive experience.

Dec 07, 2022

like always, great service department team

Dec 07, 2022

the service department is a pretty expensive for my taste .