Tire Choice Auto Service Centers

Oct 28, 2024

Currently 2 hrs and 15 min into waiting for an oil change and tire rotation. Was told it would be roughly an hour so I killed some time at the store next door for 30-40 min then waited another 30 minutes inside before asking for another eta. This is when they informed me that there would be a delay because they are just waiting on the filter but the guys should be delivering it in 15-20 minutes (so 11:30 we are expecting the filter to be here). I waited until 12:30pm and still no update or communication on the filter so I ask the again for an eta and he said the shop is having delays. I take a seat and hear him call the shop to get another update, the phone call ends and he doesn’t say a word to me. I give it a good 5 minutes for him to communicate but nothing, I have to again ask for an eta and what was said on the phone. He tells me the delivery driver should be heading out in 10 minutes and if he doesn’t leave by then he will personally go get the filter. I hate being confrontational and at this point I’m worried to ask for more etas because I don’t want to come off hostile, but the communication here really needs to improve. Mind you the reason I’m here today is because they asked me to reschedule my original appointment on Wednesday because they were busy. I find it wild that they are not updating me and just watched me wait for hours when I could have planned around this. I will say that the men who helped me were all very kind and apologetic and did understand where I was coming from when I explained my frustration. I was expecting maybe a discount on my service but nothing wasn’t offered anything. By the time I checked out it had been a total of 3 hrs😅

Oct 18, 2024

Andre is the man! He took his time to show me how to take care of my tires and helped me with my dashboard as well. Will be coming back.

Oct 18, 2024

Horrible service. Waited in lobby for 15m after manager said I'll be with you and then disappeared. "Please add excuse below"

Oct 18, 2024

I took my ford escape for a noise in steering system, they ended up replacing inner and outer tie rod ends+ doing alignment that caused over $600, i still had the same noise when driving on a puddle, took it back a week after to check, they charged me another $40 for "inspection fee" even though it was following up on a fix they did and told me the noise could come from a strut or suspension. why you say it is tie rod ends in the first place and charge me all that so the noise is still there and the cuase is something els? basically they make me spend more than $650 for nothing. very disappointing.

Oct 18, 2024

I was in a bind and needed tires immediately as I was about to take a road trip. I couldn’t get same-day help at any other of the popular tire places. Tire Choice had the tires I wanted in stock and were able to install them in hours. The price of the tires was a great value and I paid less than I expected. Great friendly service and professional work!

Oct 18, 2024

Made an appointment for 8AM for oil change - showed up at 8AM and was told it would be a long time to get to me (what's the point of an appointment if it doesn't hold your time slot) Then the next day, called for an oil charge at 10AM.. was told " if you bring it in right now, I might be able to have it done by 6PM. The following day, brought it in at 10AM and dropped it off, got back at 2PM and they were working on it. Not until 3PM was it ready. Why does an oil change take 5 Hours?? Even when they had it on the lift it took an hour to do an oil change. Do yourself a favor and go to jiffylube or ANY other place and you'll have it done in 20 mins to hour total.

Oct 18, 2024

Manager on Saturday 9-28 was very helpful in facilitating the emergency repair of our work truck. Made it a priority since we were traveling through from put of state.

Oct 18, 2024

My RV outside rear dual tire was completely flat due to a damaged tire stem. It was Sunday and my insurance company could not find a tow service. Tire Choice was the only one I called who could help me get the tire fixed. I drove a few miles very slowly to arrive at Tire Choice. These guys are amazing! I am so glad it was a Sunday & I found this service center! I highly recommend them! Very kind and reasonable. 5+ stars from me.

Oct 18, 2024

They actively turn business away. I was ignored for the first five minutes of showing up and when I finally greeted (no eye contact, eyes on computer screen) and I asked about an oil change and if it was possible to get in and out inside of an hour, I was told they are shot on staff today. Then he literally ducked under the counter and ignored me again. I stood there for another minute in silence and walked out. I looked into the service bays and there are literally no cars in any of the bays. They could have done the oil change in 15 minutes… Total waste of time going here, unfortunately. By the way, I’m a Holman fleet customer which will be reported to them. This shop is terrible.

Oct 18, 2024

very pissed off had oil change done didnt tighten my oil filter. OIL was every wear on the bottom of my truck got all over my drive way what a mess .Called them to help me clean up the mess several times never tried to help me out with the mess they made with the oil change very very very disappointed be careful with this outfit will never go back to this place bad service

Sep 18, 2024

Great service , reasonable prices

Sep 18, 2024

I am beyond pleased with the service received today. I took my Subaru to two different alignment / tire shops and was told an alignment could not be done due to parts being “seized”, they suggested getting new parts in order to move forward which of course, they would conveniently sell me. In reality the work could be done but required a few more steps and more time. I also took my car to two different dealerships and got the run around and an estimate of close to 2k for parts and work alone, which again I did not need. I was close to giving up but decided to try Tire Choice Auto for a final opinion, and am so glad I did. They were able to and more importantly willing to put in the extra work required to complete the alignment, the technician was top notch. They gave me a great deal on a set of 4 tires and changed my break pads which were way over due. All in, I spent half of what I was quoted elsewhere and got some add ons . Customer service was personable and the entire staff was informative. They gained a new client today, great work all around.

Sep 18, 2024

Nice guys Good service

Jul 18, 2024

Demasiado tiempo en cambiar una llanta, casi hora y media pero el servicio muy bien.

Jul 18, 2024

I am severely disappointed in my service. I had an appointment at 11:30am and my car was not finished until 5:45pm. I needed new brake pads and two rear rotors and some break fluid. I was told this would only take a couple hours over the phone and in person. I proceeded to wait and eventually hung out in the clairemont area, hours went by and I was told another hour, and then after an hour went by I was told another 30 minutes, this cycle went on the entire day until my car was finally finished at 5:45pm I had been their many hours prior and there was no cars being worked on except my own. Everyone who came in before me was finished, yet I had an appointment at 11:30am for my brakes and I did not get my car until 5:45pm. This would not have bothered me if I was told that it would take the whole day and to come back much later. But I was told repeatedly it would take only a couple hours at most. This was only my first issue, my second was that I was upchared SEVERELY until my boyfriend called the man out and he put a slight discount. I then asked a price estimate on a different fix, just a plastic splash guard for the front of my car…the man’s “price estimate” was $900+ I called him out because I knew a splash guard was $60 on Amazon, and asked what the price would be if I bought it and bring it to them to attach, this dude said “$40” so where does the $900+ come from? Overall, this was the worst mechanic service I’ve ever experienced and ruined all my plans for the day, I am never going here again. I wish he would’ve been upfront and tell me it would take the whole day to fix but instead he just lied and kept adding hours onto what the original time would be. Safe to say I am never going back here and I would NEVER recommend going here especially if your a woman, you will be severely taken advantage of and upcharged.

Jun 18, 2024

Ask for Tony when you come here he will take care of you always , best store manager

May 18, 2024

Great environment and helpful team members.

May 18, 2024

Great, fast & reliable!

May 18, 2024

I scheduled my appointment online for an oil change and tire rotation. There is no box to check for tire rotation so I had to check “Other Service” and fill it in with “tire rotation” only to find out when I arrived that tire rotations are included with the oil change - nice! The gentleman at the desk was very polite - he explained what service would be performed and how long it would take. When it was time to pay, he explained all of the service issues that were discovered in the vehicle safety check and patiently answered my questions. I used the WiFi and worked while I waited. The WiFi worked well and the bathroom was clean. The appointment lasted about an hour.

Apr 18, 2024

Awesome customer service—Tony was awesome and super helpful! Will recommend this location to others.

Mar 18, 2024

Awesome crew on a previous visit let me know what to expect! Fast courteous service and reasonable prices and reliable! Would highly recommend

Mar 18, 2024

Great place, great prices, great people, they always take care of me and my Scatpack!!!

Feb 18, 2024

Tony Infante assisted me in getting an alignment and assessment on my brakes. He is knowledgeable, honest and a great person to work with. Thanks Tony!

Jan 18, 2024

Just came in for a slow leak. Excellent customer service. I think I may have just found my new tire place. Zero wait and affordable repair. Jerry and James were very nice and both seemed trustworthy and knowledgeable. Will definitely be coming back. Thanks!!

Jan 18, 2024

Good customer service and a clear understanding of what needed to be done ✅

Jan 18, 2024

Got me taken care of in a timely manner same afternoon I called. Reasonable prices. I appreciated place was fairly clean and people professional and helpful.

Dec 18, 2023

Excellent service! I was so impressed and thankful for the staff here. The service is so efficient and the staff is so knowledgeable and helpful. Alan and Tony were truly my hero’s when I got a flat tire. 10000% would recommend this business.

Dec 18, 2023

I had great service by the team members. I ended up getting four tires put on that day and I had my car back within an hour and a half.

Nov 18, 2023

Everyone was very nice but I was there for over 2 1/2 hours for an oil change. I made an appointment rather than just walking in thinking that this would eliminate a long wait, but it didn't work out that way.

Nov 18, 2023

I had a flat on a Sunday afternoon and Tire Choice came to the rescue! Lee in the front was courteous and patient even when he had to handle multiple customers who all decided to come in at the same time. And the technician in the back did a wonderful job with the repair and I was out in about an hour. It wasn't free like in Discount Tire stores (they don't open on Sundays) but the service I received was well worth the cost. Thank you!

Nov 18, 2023

On 02 August 2023 I got a flat tire on my 2018 Toyota Camry I had gotten them replaced on 15 February of 2022 at this tire store. When I took the car in to get the tire fixed they had no record of the tire replacement even happening so I was turned away. I had to drive my car back to the house mind you on the spare tire to find the receipt. Once I found the receipt I noted that they wrote it on the wrong VIN which was my 2007 Toyota Camry which was traded in 2018. I then called the store to inform them about the situation and the clerk told me that I had to talk to the manager which wasn’t going to be back until the next day and this was around 4PM. I called them back and I talked to the manager and I brought the car in before noon. I had a 40k mile warranty on the tires and know I didn’t go that distance in a year and a half. But the store couldn’t validate the actual mileage on the tires because they wrote it under the wrong car. The manager insisted that I get all the tires replaced and that the tire was not repairable. He only offered me $42.00 off each tire which he called it a tread wear warranty. I asked what if we replace the one tire and he said that it was not covered because it would fall under road hazard warranty which was not explained to me when I got the tires. They offered me a cheap replacement with no warranty on them. BEWARE YOU NEED TO HAVE ALL YOUR QUESTIONS READY BECAUSE THEY ARE NOT TRANSPARENT AT ALL. MILEAGE WARRANTIES AND ROAD HAZARD WARRANTIES ARE DIFFERENT SO GET ALL THE DETAILS. ALSO LOOK ON THE WEBSITE FOR ANY OFFERS BECAUSE THEY WON’T LET YOU KNOW THAT EITHER. MAKE SURE YOU SIGN AN RO (repair order) before any work is done. I ended up getting a set of Kelly Tires in which there was a $50 instant rebate on the website which was not even mentioned. I even had to get an alignment done because I had to drive on the spare for two days. It also took four hours to replace the tires. This stores reception staff is woefully not trained to handle anything outside what is on the price board and had to go to the manager for everything. I had to call the corporate office to get this matter resolved and the district manager still hasn’t called me.

Nov 18, 2023

This place, and especially Kevin, are great. I’ve been coming here for years for both of our cars and he ALWAYS takes good care of me. Kevin’s got that old school, authentic, and kind customer service vibe.

Nov 18, 2023

Tony! I’m happy with the alignment service. You guys accepted to service the car despite being last minute on a weekend. Much appreciated!

Nov 18, 2023

courteous and fast but not with precision and conclusive solution.