Tire Discounters

Dec 04, 2024

NEGATIVE STARS!!! Avoid this place they are incompetent and dishonest! Were supposed to prepare my daughter’s vehicle for a road trip to MI and instead left us with a tire with no tire stem. Tire completely deflated within 5 seconds of removing the cap when checking the air due to cold. Impossible they said. Lies. PRAISE GOD WE CHECKED THE TIRES AND ARE NOT DEAD ON THE HIGHWAY!

Dec 01, 2024

We had an appointment at 11 on a Saturday and dropped truck off 10:30. They were supposed to call when finished. Never heard from them so we went there at 3:30, they close at 4. They were just pulling truck in bay. Asked the clerk status, he said just getting started and would only be few minutes. I said this is inexcusable since we made appointment. He said “they had a lot of specials going on” . They did not see to our truck because we had a coupon for free oil change after spending $1500 on new tires. They weren’t making $$ off us so basically “screw them”. I told them pull truck out we aren’t waiting. Unacceptable! I took truck to the Nissan dealership to get good customer service as opposed to a 20 minute oil change/tire rotation. We will NEVER return to this store. Horrible customer service!!!

Nov 23, 2024

Great service very professional

Nov 23, 2024

I’ve purchased tires at this location for several vehicles. The people are nice ( which is why I’m giving 2 stars) but time management and efficiency need improvement. When I make appointments here for tire rotation it’s an unbelievable wait. Like hours. I am beginning to believe because they do not make money on tire rotations ( free for life with tire purchase) that they don’t care how long they make you wait. Most of the reviews that are 4-5 star are from people who needed a tire repaired or replaced, which generates revenue for them. I would imagine these people get taken care of first and the tire rotation clients get the end of the line. I try to make 8 am appointments and still end up waiting hours. If you can’t honor appointments stop making them because it’s pointless.

Nov 23, 2024

I accidentally hit the median and blew out all 4 tires. My car was towed to Tire Discounters. They replaced my tires and wheels and alignment. It was ready at 6pm the same day! I was so happy with their professionalism and caring attitude. They are the best! I drove home to Ohio without a bit of trouble. I haven't had such a smooth ride since it was new. Thank you Eva and Jamie!

Nov 09, 2024

Eva was fantastic! She always takes care you and makes you feel like you matter! She is always working hard and making sure people are taken care of and informed! They do a great job here!

Nov 09, 2024

Very helpful great place to go

Nov 07, 2024

Apparently, Tire Discounters can't be bothered taking calls. I understand the customer on site is more important than the one on the phone but after 2 calls waiting over 20 minutes for someone to pick up, I gave up. I guess they don't need the extra business. Oh, and don't bother copying and pasting the standard response. It's not genuine so I don't need it. I read it already.

Nov 07, 2024

Beware of the fictional repair "need" issues up sell. My wife brought her vehicle in for 4 new tires and was told it needed a complete front suspension replacement and was in urgent need of new brakes and rotors. The total work order was almost $3000! She called me to ask what she should do. I said tell them no thanks. Just complete the tire replacement and free alignment that we came for. They then told her that it was impossible to complete the alignment without first replacing the suspension. She came home with 4 new tires and no "free" alignment. I took the vehicle to a professional mechanic to get a second opinion. He told me my suspension was sound and that I just needed an alignment. He said the brakes also looked good for at least another year or two. I took the car to an alignment shop and asked them to make sure the suspension was good before aligning and they too said the suspension was good. The alignment ($98) was completed and the car has been driving and braking great now for about six months. I can't say that I trust tire discounters to either competently diagnose repair needs or at worst be honest about them.

Nov 07, 2024

Eva was amazing. We were on vacation out of town and picked up a nail in one of our tires and needed a quick turnaround for the repair. Because of the age of the tires we ended up getting all 4 replaced. I did shop around pricing wise and they had the best price. While I was there a deaf person came in and Eva stared talking with her using sign language. Talk about your over the top customer service. Note: Both people in the photo gave their permission to share.

Nov 07, 2024

I LOVED Eva, she was great and helped me out with everything I needed!

Nov 07, 2024

I dealt with Eva. She was curious, pleasant and professional. She worked to get me the best price. I would recommend this store to anyone needing tires.

Nov 07, 2024

The staff here is always amazing, especially Eva! Staff is always friendly and willing help any way they can. Eva made sure everything was taken care of. I would recommend this place to anyone.

Oct 06, 2024

Eva is awesome! She has great customer service skills and is always attentive. Even when you call if she has someone in front of her she gets your name and number so she can give you her undivided attention and answers all questions quickly and accurately.

Oct 06, 2024

Eva is my fav! She is always so nice and helpful!

Oct 06, 2024

Great customer service! Very knowledgeable and helpful.

Oct 06, 2024

Great prices and service!

Oct 06, 2024

At Discount Tires of Chapman Hwy, I was helped by Eva who was very knowledgeable and professional, and was able to help me get the best price for my tires that I needed to replace. She kept me updated on the status of my vehicle and took time to explain and answer questions that I had. If you are in need or want of any help with your vehicle’s maintenance please go and get in touch with Eva. She will absolutely take care of you and will make sure that you get the best price and that you leave happy.

Oct 06, 2024

Brad and Bill took care of my car with getting me in with a flat repair even with the storms from yesterday

Oct 06, 2024

Eva set me up with a set of tires and alignment! This company respects the military and gave me the miltary discount! She reminds me to get my tires rotated!! The Customer Service is fantastic!!

Oct 06, 2024

Eva works with deaf community.. She knows sign language and make it easy to get what I need!

Oct 06, 2024

Great experience everyetime i go there

Oct 06, 2024

Great friendly staff and service!

Oct 06, 2024

Great prices... thanks for the quote Eva... see ya soon

Oct 06, 2024

They are very kind and efficient!

Oct 06, 2024

They were awesome. I was shopping tires and wanted the best deal. Eva went above and beyond to assist.

Oct 06, 2024

I purchased new tires and they fixed my brakes at the Chapman Highway location South Knoxville. They did a great job and I’m quite happy with my new tires. Price was right and service excellent! Would recommend to anyone needing service.thank you Bill!

Oct 06, 2024

We made and appointment, the set it should have taken 15-30 minutes to preform. We waited for an hour and a half before leaving.