Tires Plus

Dec 01, 2024

I was traveling through atlanta when my tire pressure light came on. Tried multiple gas stations with no luck of an air pump. Called this location and they added air for no charge! Very kind employees.

Nov 15, 2024

Customer service was lacking. Stood awaited never even acknowledged with a "I will be with you in a min." Sale was not a sale and, of course, tried to sell us higher priced tires (even though we had the exact tires on vehicle that we were trying to buy).

Nov 15, 2024

Extremely Overpriced Repair. Workers' attitudes could definately use improvements. Upon retrieving my vehicle, I noticed a ding that was definately not there when I dtopped it off. Overall would DEFINATELY NOT RECOMMEND THIS PLACE. Major rippoff. Got my car back quickly though...I guess because others avoid this place.

Nov 15, 2024

On 11/12/24 at 7:00 am ET, I went to Tires Plus at 3735 Cascade Rd, Atlanta, GA 30331. Emmanuel unlocked the door and turned his back for us. He did not greet any of us, but I actually initiated the greeting. I went to get my car serviced for oil change and steering & suspension repair, as he recommended earlier this year. Emmanuel (the same service advisor) said, "They" recommended the wrong parts and updated the parts for today's totally different service from HIS initial recommendation. When it was time to digitally sign the document to provide permission to service the car, I told him that the script on the digital screen said I reviewed the estimate. I did not review the estimate and told him I did not agree to complete my signature because he did not review the estimate with me. He turned the signature pad around and selected accept himself; afterward, he told me the estimate. I left my car but then I called another Tires Plus location and learned that he quoted me for generic parts. He did not even inform me of the part options. As a woman, I WILL NEVER RECOMMEND THIS LOCATION TO ANYONE. KINDNESS DOES NOT COST A THING.

Nov 08, 2024

Brake lights went out. I had been pulled over for it unknowingly the night before. Brought my car here the next morning and explained that they were only working when my headlights were off. Despite awful communication and customer service, I was glad to receive my car in what i thought was back in driving condition. I checked my brake lights when I got home. My left brake light is still out. They had my car for two days. Just bring your vehicle somewhere else that respects good business and takes pride in completing the job. I am exactly back where I started only with less money now.

Nov 08, 2024

Emmanuel has been my service rep for years. He’s Super sweet. Took my car back thinking I had issues with my new battery but it’s the alternator. Thank you Ben for going above and beyond

Nov 06, 2024

I did not have an appointment. and I was seen immediately. The staff was very professional

Nov 06, 2024

I'm convinced that these workers are told to scam as many customers as possible. I went in for brake pads and first I was told that the brake inspection was $21. I advised that I had a coupon for a free brake inspection that lists all these items that is included and the service guy told me that the free inspection wouldn't be a full inspection because the service person would leave the tire on the car. He did offers the brake inspection for $10 were the full inspection would be done. But then I watched the service person perform the brake inspection with the tire still on the car. They go on to quote me a price of $1,057 for BRAKES!!! Insisting that I need pads and roters. This company is just preying on customers who are in vulnerable positions. A brake repair has never been anywhere near this amount in my lifetime. And by the way, my car didn't need roters and how could you properly inspect roters without taking the tire off anyway.

Nov 06, 2024

It seems as though this place does not respect single women from my experience as well as other reviews. I came into the shop right when it opened to have one tire replaced. There was no one else there and I was told it shouldn’t take long at all. So, I took a seat and planned to be able to get to work by 10. After 2 hours of waiting, I went to the desk to get an update and was told that it would be ready soon. I walked across to CFA and came back after 30 minutes to my car still not ready after requesting ONE TIRE to be changed. I took a seat again and expected to be called up soon. After a few minutes, it was obvious no progress was happening with my car so i went back up to the desk and asked why I have been waiting 2.5 hours for a single tire change when I was the first person in the store that day. It was then that the guy up front went to the back and gave me some BS story about not getting the paperwork back from the guys who did the work. So my car was done and I had been sitting and waiting for absolutely no reason for who knows how long & if i hadn’t been confrontational I probably still would have been waiting. Ridiculous especially when he was the one who told me it would take less than an hour for the service when I arrived at 7AM when I told him I had other places to be later in the morning. The actual maintenance performed was excellent but the lack of organization and respect for customers that this store has is a problem

Nov 06, 2024

Its best to only go here for tires. I went for AC repair and they did everything except fix the AC. Even the repairs they did cost me $600 even though it wasn't what I brought my car in for. They had my car for over a week. Also they left my doors completely unlocked while outside unattended for who knows how long. When I arrived to pick my car up I opened my doors like anyone else could have just walking by. Unfortunately this is my last time allowing them to work on my car. The business called me after seeing my review to try to actually fix the initial issue but why would I trust a business that failed the first time and charged me for things I didn't bring the car in for.

Nov 06, 2024

Thank you to Emmanuel and the team for taking care of all of my vehicles. Customer service is stellar.

Nov 06, 2024

There is no point in making an appointment. They did not take my car until an hour and a half after my appointment time and took 2 people before me who got here after me and I got here 30 minutes before my appointment time. The guy at the counter seemed rude and standoffish as if he did not care. A lot of time wasted.

Nov 06, 2024

These folks are unbelievable...and not in a good way. My wife had one of our cars towed there. She only authorized a diagnostic test. Well, they got their customers mixed up & did all the work. They were told to "unfix it," & put the original parts back on the vehicle. According to the goofy dude there, the parts were already gone. They thought we were going to pay $2000 for unauthorized work...and then THOUGHT they were going to keep the car. NOOOT! The locksmith came & cut my key. They called the police on us...the same police that had just left after we called them...only to have them say the same thing that was said by the first officer. They couldn't make them give us the car...and they couldn't stop us from leaving w/ it...except this time, 3 cop cars showed up. EMBARASSING & TRAUMATIC!!! They threatened to see us in civil court. We'll , GLADLY, see them there.

Nov 06, 2024

Went to the location on Cascade Rd. After walking in, no greeting. I said I was there to get an alignment for my car. The next question was “how do you know you only need an alignment?” The guy walked out and look at the car. I knew the rear tires may need to be replaced but the two on front and fairly new and in pretty good condition However he said they would not do an alignment work UNLESS I purchase FOUR new tires. This is ridiculous!!! I went to another location who performed the job, confirm that only one tire needed to be replaced and without them pushing it I got two new tires. The employees at the first location in Cascade Rd act like they don’t want you to come there.

Oct 06, 2024

45 mins before closing and no customers in the lobby but can’t patch a tire

Oct 06, 2024

Eric was amazing. He was very thorough and honest about the extra work needed to my vehicle. He also expressed concerns over the seriousness of the repairs needed.

Oct 06, 2024

Tires Plus provided me with excellent customer service.

Oct 06, 2024

Would not recommend to anyone unless you just want tires. Took the car there for AC service, they told me they had a tech that could find the problem. After 5 days all they did was guess and start replacing parts. Was out $700 and they didn't fix the issue. When we went to pick the car up another lady was in there complaining about her service. This isn't the first time this location screwed me over but it will be the last. Would not recommend.

Oct 06, 2024

Service was quickly appointed and the customer service was excellent. They even did a courtesy check which I was grateful for because they changed my cabin air filter. Clean waiting area and so was the parking lot area.

Oct 06, 2024

Terrible service! Watch it for these people...they will screw you over in a heartbeat. Especially Eric. I think he's the service manager which to me is insane

Sep 06, 2024

Anita’s service was really great. The oil change itself was more expensive than I’ve ever paid anywhere but her customer service made up for it. I gave 4 stars for the price but the service was worth all 5 star. Thank you.

Sep 06, 2024

I came to receive a tire rotation flat check, and balance of tires. I asked how much the service would cost before agreeing to be served. I waited patiently after the request for service. The man who took my report did not register that I requested a flat check. I had to request it again after waiting for initial service. I left with a satisfactory visit, until I noticed the wheel monitor system was not reset to distinguish the front tires from the back tires. I returned to request the oversight in service. I was told it was an extra fee. To my surprise, it should have been covered with the rotation. I did explain that I could just rotate the wheels myself. After debating with the manager about lack of notification on his part for extra cost and not simply stating it would a cost a certain amount, I resolved to refrain from spending my money with less than satisfactory services. I should have been told that it was extra upfront. I shall never shop with your company again. Farewell

Sep 06, 2024

I got an oil change on less than two months, now my check engine light is on and my oil is low in my vehicle. The car barely has been driven.

Sep 06, 2024

I've been a client of Tire Plus for years and never had any issues that were not immediately addressed. I have confidence in the service they have provided me.

Sep 06, 2024

Overall the service here is satisfactory. Thanks to Emanuel who is always pleasant, upfront and welcoming.

Aug 06, 2024

Horrible place .. I have been going there for 3 years and the price has gone from $29.99 to $89.99. When I spoke to the manager , he had a very bad attitude. Just smirking saying .. The price went up a little.. I was taking 2 different cars there and with the first car the guy didn't put the oil sticker in the window. I Itold the same manager and he said tge guy was new and he would get on him..I then wondered If they even did the oil change. I recently took my wife's car there for and oil change again in the beginning on June 2024. ( was in a rush but at least thought they would do a decent job before i started taking it to the dealership..now her car has been parked because we went on a 3 week vacation.. We are back Home and she is driving her car, sudddenly she calls me to tell me she has 6% oil .. I don't think they did a d$% thing but charged me. The sticker states the her car was supposed to be until 116 ..shes at 111 now... Please beware !!!

Aug 06, 2024

I got an oil change and 4 new tires I am satisfied with the service

Aug 06, 2024

Just called moments ago I needed information about a battery ( warranty etc)I purchased previously the women I spoke to was rude spoke low to mask her lack of knowledge and put me on hold for 5 min

Aug 06, 2024

Poor customer service…it took 2 plus hours to do a vehicle inspection…when asked timeframe as to when my car would be finished, the rep said there is no timeframe, u want us to fully inspect ur car (with a smart smirk on his face). This is so unacceptable !!!

Aug 06, 2024

There is no point in making an appointment. I had an appointment at 8:00am for tires and brakes I didn't leave until 2:16pm there is no point in going to the place you are wasting your time and money

Aug 06, 2024

They are absolutely horrible. My husband took our car there around 2:15pm. He left at 5:45 p.m. The car had not been looked at yet. He was told it would take 2 hour wait. SMH. The service has gone down. If I could give it 1/2 star I would.

Aug 06, 2024

Waited 6 hours for them to plug a hole in my tire. They also didn’t put my spare tire back properly or put my hub cap back on for my tire.

Aug 06, 2024

I dropped my car off at 930am for a new set of tires. I was told to leave and in a hour someone for the location would call me… time went by they never called me.. but to make a long story short it 6pm and my car is still not ready… the location is very very slow… keep in mind I just paid 1300.

Aug 06, 2024

Will never recomend anyone to have their car serviced at this location. First they send inspection report. I asked them to do the service that I requested and they said ok. Tires Plus on Cascade then called me 2hrs later and said your vehicle is ready for me to get there and they didn't service my vehicle at all. All I needed was an alignment that the manager said I couldn't be done because I need outer and inner tire rods. My thing is when tf was yall going to call and let me know. Whole time I've taken my vehicle to another location and they called and said that Tires Plus has stripped my lug nut bolt on the passenger side and now they have to break the lug nut to get the tire off so they can do the ALIGNMENT!!!! DON'T GO TO THAT LOCATION!

Jul 06, 2024

I was charged for a diagnostic that tires plus could not repair. They provided no dislosure, nor did they give me the option agreeing to a waiver in the event they could not make repairs