Tires Plus

Dec 01, 2024

I have been waiting for over 4.5 hours to have 4 tires put on. The manager keeps saying his tech is "having difficulties" while he has done nothing to help him. The manager has been rude, dismissive and incompetent. I now have wasted my whole Sunday, because a tire store can't seem to mount tires.

Nov 30, 2024

Booked a 4pm appt online. Told me it would be completed by closing. Still not done the next day at 4pm. Stay away!

Nov 06, 2024

Customer service was great. Very professional and friendly. Service was faster than I expected.

Nov 06, 2024

Great service. Great staff

Oct 06, 2024

Cancelled my appointment for a simple tire repair and claimed they called me, but didn't. The guy at the desk was rude and didn't even apologize.

Oct 06, 2024

Good customer service. Waited on in a timely manner.

Oct 06, 2024

I had a flat tire, found a screw imbedded, refilled it with air and called Tires Plus in Brown Deer. I was 2 miles down the road but 12 miles from home, unsure if the tire would hold air. The crew working at around 530pm on Wed 9/11graciously told me to come on in. I arrived 10 min later and was taken immediately. Wow! Was I ever grateful!! They were so pleasant and happy they could accommodate me, even better!

Oct 06, 2024

My husband & I came in w/a nail in our tire. We were extremely pleased that they were honest with us to tell us that they could just plug the hole instead of replacing the whole tire. Thanks CHRIS!!

Oct 06, 2024

The customer service was great and that is one thing that makes the car care experience great and the guys at the brown deer location was awesome,..

Oct 06, 2024

The staff is very courteous, knowledgeable, and thorough. I highly recommend.

Sep 06, 2024

Made an appointment for 3pm sat for two hours to replace a tire and replace engine filter. My truck was completed , however no one told me it was done. After waiting so long I finally went to the desk and asked why my truck sitting outside and no one told me it was done. I sat there for two hours with no communication whatsoever. I will never go to this tire Plus again!

Sep 06, 2024

Very poor customer service, And never get vehicle back on time. I will never go back there AGAIN

Sep 06, 2024

Drop my car off at 9am and it wasn’t ready for pickup until 5:45pm. That is too long if they were over book they should have given me a different appointment date and time.

Sep 06, 2024

The guys were polite understanding very professional and did quality work thanks tireplus.

Sep 06, 2024

This is the worst tire shop I have ever encountered. I've been here three times, and each time there were problems. The first time, I had new tires installed, but one tire kept losing air. When I returned to the service, they told me I needed to schedule a new appointment to fix their mistake. The second time, my friends came in to have their tires changed. They were told to wait two hours, even though they had made an appointment in advance. After two hours, when we returned, the car was still sitting in the parking lot because they had forgotten about it. The third time, I scheduled a tire repair online well in advance. Upon arriving at the shop, I was told there were no available slots, and I could reschedule for another day. Why have an option to choose a day and time online if it doesn't work? I will never go to this shop again and do not recommend it to others; the people working here are not professionals.

Sep 06, 2024

Weekend and holiday hours are convenient for my work schedule. Although i wasnt able to make an appointment on Labor Day, the manager invited me to drop off the car and they would try to squeeze it in by closing time at 5. To my surprise the car was done way ahead of schedule with four new tires. They also made sure I got all the rebates and discounts available on the purchase. Very good conscientious service and the new tires are great!

Aug 06, 2024

Cannot believe how bad the experience was. Initially took my wife’s car in for a flat repair under warranty. The nail was too close to the side wall so needed a new tire. Fair enough. We brought the wheel in so they could replace the tire. They said they had a tire in house and would work on it later in the day. Bear in mind that we had an appointment already which we were at. So I guess the initial appointment was to drop off the tire, not do any work. My wife called in later that afternoon after they failed to give a call that it was ready. The desk attendant had no idea the status and the technician had already left. He says he’ll call back tomorrow. Never does. Wife calls back again. No idea the status and has to put her on hold to talk to the mechanic. Finds out that it has been ready. We cannot believe how poorly this place is organized. Then they said it would be easier to bring the car in too so they can mount it. Biggest mistake. While mounting it, they cross threaded a lug nut. When I got it home, I wanted to put the hub cap back on and snapped a stud in the process. Everyone knows you start lug nuts by hand so they don’t cross thread. Either the mechanics are lazy or incompetent, neither of which I want working on my car. So we take it back in. Initially they order a new stud but would have to take it off to see what needs replacing. They say they put the order in. But of course, we call back the next day after no update again. The phone guy is not the same one we had been dealing with. He can’t find the order request because they NEVER placed it. At this point they have had the car for 4 days. They finally get time to check and now they want $680 to replace the whole housing. Forget it. We asked them to put the wheel back on and took it elsewhere. With everything that they put us through, anywhere is better than here. Not only was the repair work done poorly, the service and communication skills are beyond anything I’ve experienced in any industry. Huge waste of time and extra money for what should have been the simplest of jobs.

Aug 06, 2024

Unless you'd like to get lied to and robbed, I don't recommend it. To his credit the manager seemed decent

Jul 06, 2024

I was pleasantly welcomed by a young man name Tony as I was still in shock with my roadside hazard that killed my front left tire in the late afternoon and he calmed me by taking care of the problem in good timeing

Jul 06, 2024

Normally I don’t have a problem with this location but today, I have to say I am extremely disappointed, not only did the technician not rotate the tires like it was requested. Then, doubles down that he did even though I can tell difference. I know my tires. He did not rotate my tires. Then the same technician recommended I replace my rear shocks and struts when I literally got those replaced less than three weeks ago. I’m supposed to take the word of someone who doesn’t follow proper instructions? You lost all credibility by trying to lie. It’s a damn shame. Because I am a returning customer.

Jul 06, 2024

They had the tire I needed in stock, and even though they were booked up for the day, they found time to squeeze my truck in so I could be safe on my trip to Indiana to see my grandkids on their Birthday.

Jul 06, 2024

Tony and the crew were professional and helpful! Went in for a flat tire repair and it was a job well done. Mentioned additional optional services in a low key way. Great customer service!

Jun 06, 2024

Front desk was very helpful

Jun 06, 2024

Incurred additional body damage from tire plus facility, they broke off my oil dip stick and placed it in my driver side door panel and claimed they dont know what happen. I took pictures of my damages that were of the hood of my truck and a part of the quarter panel. I addressed it to Chris and he wanted more money to fix the problem they broke.

May 06, 2024

It was easy. I went online and made my appointment and everything came out just perfectly the price that was quoted online and it didn’t take very long. The staff at Tires Plus was very polite and nice.

May 06, 2024

My services was performed fast and very friendly staff

May 06, 2024

They are always kind, efficient, and quick. I enjoy this location. Will continue to get service here.

May 06, 2024

This store is always busy but they have the friendliest staff and my van was done in the allotted time given to me

May 06, 2024

Found a flat as I was about to head home from work. They were able to squeeze me in for a quick repair when all other places were unable to. Went above and beyond to help out, thank you so much!

May 06, 2024

Very Helpful Staff!! They helped me out in my time of need. My issue wasn't great, just a screw in the tread of one tire, but it was a hassle to deal with and they made it much more easy. They got my car in and fixed it right up and I was done within the hour, and back at work and able to drive home on a normal tire and not the mini-spare. I wish I could remember their names, but they were very professional, helpful, kind & understanding, everyone from the gentleman that I initially talked with on the phone, to the lady that helped me at the counter and getting me info on new tires at some point for my 2011 Chevy Impala and the gentleman that did that actual repair of the tire and swap out my mini-spare with the repaired tire. Kudo's to All of You! Job Well Done!!

Apr 06, 2024

Billie Joe is awesome! My tire was damaged and I needed a replacement quickly. She listened and solved my problem. Greatly appreciated!

Apr 06, 2024

Great service. Eric was very detailed. # Brown Deer store

Apr 06, 2024

I have gotten both air and tires here and I love this place! Their employees are always super helpful, patient and kind!

Apr 06, 2024

There were always on time they make sure the customer get the best care for their car I like because it's in and out