Tires Plus

Dec 06, 2024

I don’t recommend going here. They scratched my vehicle and won’t take responsibility for it

Nov 30, 2024

As a new costumer and my wife has been working with tire plus as a costumer for at least 15 years... I 💯 agree and recommend it..

Nov 29, 2024

This is the best location I have ever been too the staff was great especially the front desk guy

Nov 15, 2024

As a repeat client, I had another fantastic experience purchasing tires at Tires Plus. The manager, Jeff, truly made the difference with his exceptional service. He took the time to understand my needs, answered all my questions, and ensured I got the best tires for my vehicle. Jeff’s professionalism and friendly attitude make every visit a pleasure. I always leave confident in my purchase, knowing I’m in great hands. I highly recommend Tires Plus.

Nov 06, 2024

Arrived here November 3rd, 2024 at around 3:15 p.m. I pulled up to the garage because it has a familiar format of a pull-in service similar to Jiffy Lube and several other places. There what's a mechanic working on a car. He stops and stares at me from a distance with this dejected and disappointed expression. I looked at him and yelled out that I don't know what any of that means, because he's just standing there. He finally walks over and says that I'm supposed to go to the front side, park and then go inside. I tell him there's no way that I would know any of that from his expression. He didn't says that it happens all the time and everyone does it. I told him that it looks similar to how places like Jiffy Lube operate and that if it's something that happens all the time, they need to just put signs up. The guy just continues going on about how it's something that happens to frequently and how it's a problem that isn't ending. So I just told him I understood and moved on to why I was there. I told him that I had a slow leak in my tire and asked if they did plugs or something. Still with his defeated attitude, he goes on to say they don't do plugs, they do patches. At this point between this dude's trashy attitude, his ridiculous tone, and the several times I've been to this place and had a poor experience, I already didn't want to do business here. I went inside the office. I got my estimate, and the guy at the counter said that since they closed soon, he wasn't going to be able to get to my car today (which was understandable). He then said that I can get air in my tires and come back tomorrow. Of course, the same guy with the attitude was the one filling the air in the tires. I waited behind the other two cars while he filled up the air in their tires. Of course when he sees me, his attitude comes back again as if I've done something personally wrong to him. Even as I thanked him for his time, he continued with the same attitude as if I wronged him somehow. I can understand if it's been a long day and he was just ready to leave. I can even understand his issue of having to deal with people pull up to the garage frequently. However, that has nothing to do with me. I literally only came here because it was the only place open in my area. I have no plans on returning here. I've heard about how bad this spot is for several reasons including customer service, but I've never witnessed it for myself. The prices are higher than most, the customer service is lackluster, and they probably just need a complete overhaul if they have that kind of reputation.

Nov 06, 2024

Called on a Sunday to make appointments to get both our cars much needed service. One needed tires. Shaquanda on the phone was excellent. Got both cars in on Monday, one of the rare days my spouse and I both had off. Manny understood the assignment. He got the first car done and we swapped the other while we were out running errands. Second car, Manny prorated our tires and had everything done and wrapped up by the close of business. Great service. Great prices. Great communication. Big fan of these guys.

Nov 06, 2024

I went in today because i had TWO nails in my tire. They were the only place in my area that immediately took care of my car, replaced the tire, windshield wipers and checked the engine which is included. The price was very good and they have great customer service. Definitely would recommend them! Emmanuel helped me throughout the process and everything was done in less than an hour.

Oct 06, 2024

Fixed my truck good, but put a big scratch on the fender

Oct 06, 2024

Just had a tire service for this time and service not take long time to be finished and employee was very cordial.

Sep 06, 2024

Excellent customer service. Everything was explained to me in detail and the overall experience was great

Sep 06, 2024

I enjoy going to the Tires Plus on West Colonial. The service is always quick and the associates are always polite. I definitely recommend getting car service here. The prices are always reasonable.

Aug 06, 2024

Great customer service, and fast!

Aug 06, 2024

Great service. I will definitely be back.

Aug 06, 2024

staff paitiently listened to my car concerns for checking on what i needed to know, service was as quick as possible for a day when they were short of staff, tech was very thorough, as i watched him from lobby window check points of concern. rep at desk explained all that was corrected and installed and what needed attention soon. i liked the invoice i got that showed close up photos of areas that needed attention soon on my car. service desk rep's were polite, kind and easy to talk to. price is also very good/ at competetive rates ! thanks so much

Jul 06, 2024

Bad customer service and lack of communication. I wanted to take advantage of the Memorial Day sale (buy 3 get 1 free). I proceeded to purchase the tires online, booked an appointment, and was excited to get these used bald and patched up old tires off my car. Long story short. They called me. Said they do not have the tires. They told me that they will either order them or price match me and get me other tires out the door with same deal. I waited for over 3 weeks. No call I call back, they said they will not help me. They will no price match. And I have to call another number for a refund. Now I lost the Memorial Day sale and I still have bald tires. So frustrating.

Jul 06, 2024

No hassle service. I purchased new tires back in November and had to replaced one. Got a new tire with their guarantee with no hassle. They took care of it and I’m very satisfied with the service.

Jun 06, 2024

Had a good experience at Tires Plus today. I was having issues with what I thought was the alignment and tires. Found out it was 2 of my tires needed replaced. Manny assisted me and made sure everything was takin care of. Also let me know of some other issues (I previously was told abt them from another shop) he confirmed it. I didn't end up needing the alignment. The technician even checked some fuses I thought had went bad and my AC. They really took the time to go thru and do a thural check on anything I had questions about. Thank you for the great friendly service!

Jun 06, 2024

Servicio muy costoso

Jun 06, 2024

They are awesome team and did a good job.

Apr 06, 2024

Even though I had to turn around and come back to the shop because they did not reset the oil gage and my sticker to remind me for the next oil change. I still will recommend.

Mar 06, 2024

By far Tire Plus employees are 100 % better than those at Firestone.

Mar 06, 2024

Great overall service! Front desk is very friendly and helpful, and the service was very quick. I've been going to this location for a while, and I will continue to do so in the future.

Mar 06, 2024

Have to take a moment to highlight my experience with Manny Salazar and the team at this location. I came into the shop with low tire pressure which was found out to be a huge nail. Common issue- no big deal, but I was immediately pulled into a bay- diagnosed- tire replaced , and out of there within 30 minutes- and they were not slow- Manny just keeps things flowing in a way that allows for unexpected walk-in situations like mine. He was friendly, helpful and made sure I was leaving a happy customer! Best experience I've had with a Tires Plus- or any customer service in a long time.

Mar 06, 2024

They are just thieves,they lies at all when you go there to do service in your car, they steal parts, they make you pay to put in new oil but they only put in used oil. and they let you know that your car has lots of problems if you are not present, in reality they create problems themselves. Damn I've never seen this before they're just scammers. Don't go there, otherwise you will regret it

Mar 06, 2024

Friendly, knowledgeable, efficient staff. Jeff, the manager, was lovely to work with over the phone and in person. They got the work done right and quickly. Just don't use the Tire Plus website to book your appointment. Call the location directly!

Jan 06, 2024

Alignment

Jan 06, 2024

Excellent service

Jan 06, 2024

Jim the manager knew exactly what I needed and what was going on with my tires. I felt so at ease and taken care of . I'm very satisfied with the service they gave me. I'm making them my mechanics from now on. I know that I'll be getting honest, fair prices, professional, and quality work done there every time.

Jan 06, 2024

Very unprofessional, they forget to put my tire cap back on.

Dec 06, 2023

DO NOT GO HERE. They are always so very rude especially the manager inside at the front desk snobby and unwilling to help