TLC Glass

Oct 08, 2024

Did a really good job, the manager Louie is really kind and the prices are affordable.

Sep 08, 2024

POOR WORK. DAMAGED MY CAR DOOR. DON’T COME HERE . Attaching photos and videos of their poor work. I was recommended by a friend to come to this shop to replace my front passenger window after someone smashed it. I made an appointment with the shop because they didn’t have my window in stock and have to wait for it to come in. I dropped it off on the appointment date and they told me it would be done in two hours. 3 hours passed and I call them back and the they told me the window they had in stock chipped and so they had to wait for another one to come in. I had to wait a total of 4 hours for the repair. And the story wasn’t adding up because how were they able to get my window if they had to preorder it prior to me coming in. I’m pretty sure that was when they damaged my door. When I went home I noticed there was a huge gap between the door and the panel so I took it back so they could screw it back in. About a couple weeks later I noticed there were actual dents protruding outward from my car door. And they were the only ones that touched my car, and the damage is on the same door as the repairs. I’ve spoken to 3 different shops and they all said I would have the repaint it after repairing the dents. So I spoke to the shop and they tried telling me I hit a pothole and I’m the one that damaged my car. This type of damage comes from the inside not outside. Louie and his team refused to take accountability and only offered to use dent pro to try and fix the dent when 3 other shops told me it had to be repainted. In honestly very disappointed this is the type of business they are. Just shady people trying to make a quick buck off you. And right off the bat they will try to BS and blame you for the damage instead of trying to fix their mistakes.

Aug 08, 2024

My car’s right side passenger window was smashed today. Called my insurance and they recommended a few shops. Ended up picking this shop and got a tow truck to bring me and my car here. I was in and out in less than 2 hours and got the window replaced with a not original piece. Great location too right by Costco at a corner. Owner is very friendly, responsive, and has great energy! Would return if I ever need this kind of service (hopefully I won’t need to 🥲).

May 08, 2024

Honest quality work at reasonable prices. Used them three times for the typical broken window replacement and sent a friend with a very rare new car for windshield repair (stone chip), he was shocked at the great price and service. Two thumbs up!

Jan 09, 2024

Professional Shop...Excellent communication regarding order and service expectations, seamless experience, and welcoming staff.

Jan 09, 2024

Wonderful local glass repair shop! They helped me very quickly, the same day, after two different break-ins. The work was done professionally and within 1.5 hours both times. I was very very impressed! 😊

Nov 09, 2023

Beware this shop does not do professional work and they are dishonest. I went to TLC Glass for a replacement window after my back window was shattered. The first window they installed was an OEM Subaru Window for $317. After leaving the shop, I noticed scratches on the replaced window and contacted the shop. The woman I spoke to never apologized and only told me that the window they installed was the only window in the shop and they would need to order a replacement. The way she responded leaves me to believe that they knew it was scratched and didn’t bother mentioning it to me. The next replacement window was a cheap aftermarket window made by Fuyao. Communication was poor and they never mentioned this after the first window being OEM. After installation, I inspected the glass for any scratches and didn’t see any. I did notice a slight difference in the tint color from the OEM window. A few days after, I looked at the window and caught it from the side and noticed a wavy/ripple distortion across the entire window not noticeable when looking directly at it. From what I can find on the internet, these are not normal and indicative of defective glass from the factory. It’s upsetting that TLC doesn’t inspect their glass before installation and maintain a quality standard for its customers. After the hours I wasted leaving my car at TLC and not once by twice leaving with a defective window, I’m done with them for good. You get what you pay for. I paid for my education and will go to the dealership for a professional replacement and install. I highly recommend you avoid this shop and go somewhere else or you risk having the same experience I did.

Nov 09, 2023

Fast, available, good communication, and recommended by my go-to auto service shop, Action Auto

Nov 09, 2023

I was hopeful of this place but unfortunately I had a TERRIBLE experience with the work. I had my windshield replace and I paid extra for rust removal. They insured me that with rust removal i would prevent any further damage. Sadly after my windshield was replaced I had to go in FOUR more times because of the cheap glue or sealant they used, the seal/rubber lining KEPT falling off and flapping around dangerously. I also hear wind coming in my car. Sadly, when rainy season came the windshield started to leak. During one HEAVY HEAVY rain session, my entire car flooded and damaged my entire electronics in the car. How many times do you have to go back into fix an issue? BEWARE OF THIS SHOP.

Nov 09, 2023

I’ve been here twice (once unfortunately when my car was broken into) and have always had great experience. Quick, easy, competitive prices, and always completed in a timely manner.

Nov 09, 2023

My passenger rear triangle got busted and TLC was able to replace within hours. We needed authorization from Geico to install OEM glass because there were no aftermarket replacements. Geico’s authorization could be lengthy and timely so I took initiative to expedite the process by calling Geico. Over the phone, Geico guaranteed that the OEM part was covered under my insurance. My glass was repaired so quickly that Geico’s online system wasn’t updated to reflect the authorization at the time my vehicle was ready for pick up. TLC suggested I pay the full cost upfront and Geico will reimburse me later. Although a bit skeptical, the reimbursement process was super simple. After I submitted a picture of my invoice to Geico, I was fully reimbursed (minus my deductible) within MINUTES of filling out my reimbursement form. The repair process was quick and easy with TLC. They even cleaned out the broken glass from the rear seat and cleared the trash that was shrewn all over the front passenger floor. From my experience, I would highly recommend TLC Glass.

Nov 09, 2023

Super helpful and very responsive, I appreciate all their help in fixing my windows

Nov 09, 2023

The work was done in an hour and a half! They offer tinting and the glass was taken care of quickly.

Nov 09, 2023

They replaced my glass in the same day but they charged me $50 to clean up the glass on top of labor and they made me pay in full, even though it was covered under insurance. not very happy with it. I think they very shady.. don’t make the same mistake I did. Pay only your deductible or walk away.

Nov 09, 2023

This is the second time in this place. I like it because I received immediate attention. recommended

Nov 09, 2022

Good service.good quality

Nov 09, 2022

Great! fast an efficient professional service... No complaints!!

Nov 09, 2022

Shady insurance billing practices. I needed a window replacement and Geico recommended TLC as an affiliate. But TLC told me that it was easier to get the receipt and bill Geico myself rather than for TLC to bill them directly. Which should have been a red flag. TLC charged me $310 for a rear window replacement and I sent the receipt to Geico, assuming my $200 comprehensive deductible would cover the last hundred. Well, Geico wouldn’t give me any reimbursement. Ended up having to be on the phone with Geico for hours and eventually talk to a manager to find out that TLC didn’t follow the procedure with itemizing the receipt. Once geico got the itemization, apparently TLC also overcharged for everything, including a $60+ cleaning fee for vacuuming glass off the backseat? And a labor charge above the geico coverage limit. Geico said that with the safelite glass company, this repair would have costed me $160, basically half of what I was charged. I ended up getting only $38 back from geico. While I consider this both Geico’s and TLC’s fault, I can’t imagine TLC didn’t consciously know what they were doing. I can’t have been their first customer going through Geico. I don’t know how it works behind the scenes, but not billing insurance directly seems like a shady and deceptive way to overcharge their customers. I’m pretty sure when TLC said it would be ‘easier’ for them, it meant they can charge more and make more money. Also, as a geico affiliate, how could they not know that they have to itemize their receipts? And why would they recommend a customer do the billing work for them? To save themselves time and be able to charge more, and then have their customers find out later it’s not covered? The extra star was that the service was day-of and done quickly and everything was good while being there. But their overcharging and insurance billing tactics totally ruined it for me.