Tom Bush BMW Jax Service

Dec 06, 2024

Dylan was prompt and cordial. He explained all aspects of my scheduled servicing and discussed them with me before and after the service was performed. He's a credit to the Tom Bush organization.

Dec 06, 2024

Great experience, everything was addressed and covered under warranty

Dec 06, 2024

Nice and friendly service people

Dec 06, 2024

Would have given them 5 stars if it didn’t take over 2 hours for a basic oil change.

Dec 06, 2024

Rich always goes above and beyond to ensure that my car and I are always taken care of.

Dec 06, 2024

Visit went well. Pleased so far with the Service Department. The advisor was also good. Look forward to a long partnership with the T B dealership.

Dec 05, 2024

Chad Weaver has been very helpful each time I’ve brought my car in for service. Very quick turnaround for what I had expected to be a long appointment.

Dec 05, 2024

Dylan consistently provides exceptional service as my Service Agent. He's a true professional who takes the time to thoroughly explain everything and promptly answers all my questions. This level of attention makes bringing my car to Tom Bush BMW for service a hassle-free experience.

Dec 05, 2024

The service advisors are very knowledgeable, Mike and Dylan Nixon do a fabulous job. Prices are reasonable, the service is great and I like that they send text email updates with a video of their findings and solutions. Makes it so much easier!

Dec 04, 2024

Always a great experience. Dylan is very thorough and I always leave knowing my car was taken well care of and properly serviced.

Dec 04, 2024

Excellent work. Fast. Give video and text updates as you go

Dec 04, 2024

Wish I could give Tom Bush BMW six stars. Tucker came through big for my wife, who was traveling home from Jacksonville and saw an oil change warning light just before she left. They fit her in immediately and performed a full service in 2 hours. Great service and team!

Dec 03, 2024

We were traveling and had our oil service now light go on. Chad and the team at Tom Bush were very helpful in getting us in and out quickly so we could be on our way. What a pleasure! Thank you!

Dec 02, 2024

Very pleasant experience

Dec 02, 2024

Very professional. Great customer service made my first experience with Tom Bush enjoyable. Everything was handled in a timely manner and very professional-

Dec 01, 2024

Brian was incredible! Knowledgeable, pleasant and kind. Work was completed in a timely fashion as planned

Dec 01, 2024

Great service and great service advisor! They took care of me and my first time at this dealership!

Nov 30, 2024

Scheduled a recall that could be done by mobile service representative. The service technician was on time, professional and provided excellent service that would have been time consuming being done at the dealership. Highly recommend mobile service if option is available for the specific work being done. Thanks for the excellent service!!

Nov 30, 2024

Thanks Rich for always providing excellent service.

Nov 29, 2024

Brian noell is a great service tech - saved the day for Tom Bush as I was not happy with the dealership - promised something they weren't going to do

Nov 29, 2024

Excellent service as usual

Nov 29, 2024

Great customer care. Successful outcome. Thank you

Nov 29, 2024

Had service done and Michael took care of all issues. Thank you so much for your help. Most appreciated! Would recommend. Great experience.

Nov 29, 2024

I recently had the pleasure of visiting Tom Bush BMW, and I can confidently say this dealership sets the standard for excellence. From the moment I arrived, I was greeted with professionalism and genuine care. The sales and service team are not only knowledgeable but also incredibly attentive, ensuring that every aspect of my visit exceeded expectations. The facility itself is clean, welcoming, and well-organized, making the entire process seamless and stress-free. This is a place that truly values its customers, and it shows in every interaction. A special shoutout to Chad and Katherine who handled my vehicle with exceptional skill and precision. They took the time to explain the work being done, answered all my questions, and provided honest recommendations. My car is running better than ever, and I left feeling confident that it had been serviced by true experts. Their attention to detail and commitment to customer satisfaction is second to none. Five stars well deserved—I will definitely be returning and recommending this dealership to anyone looking for outstanding service!

Nov 29, 2024

I’m very impressed with the professionalism of Dylan and the staff at Tim Bush BMW. They sent the mobile tech to my business and took care of my issue. Very convenient. Thank guys

Nov 29, 2024

Micheal Hawkins is the best service advisor at Bmw he is patient he is kind and he is understanding taking his time with customers. I appreciate him going above and beyond for me great guy awesome guy

Nov 29, 2024

Nice but prices too high.

Nov 29, 2024

Profesional and courteous staff; clean, neat waiting area with delicious coffee, fruits and snacks; their oatmeal chocolate chip cookies are my favorite

Nov 29, 2024

Same as last time helpful and quick turnaround better than other bmw dealers.

Nov 29, 2024

Thank you Dylan and Shawn and the rest of the Tom Bush BMW Team for providing yet again, exemplary service from start to finish. It was discovered that a resident critter found comfort under my hood and enjoyed chewing through my wiring. The problem was diagnosed, communicated and resolved in an expedient and professional manner. The advice given to prevent future unwanted inhabitants was greatly appreciated as well. Happy holidays to all. Jeanne

Nov 29, 2024

Very professional in ever aspect. Everyone is very friendly and helpful. Work was completed in a timely manner.