Tony Lewis Collision & Paint

Nov 27, 2022

Been waiting for an estimate going on two weeks....... I'm thinking maybe they don't care for my business ? ? ?

Nov 27, 2022

Great customer service

Nov 27, 2022

I have used Tony Lewis collision services twice, and both times my experience has been excellent. Great prices and outstanding work.

Nov 27, 2022

Took my Mercedes with a 8000 repair estimate from my insurance, before they even did their own evaluation/estimate they started ordering parts for the car. Turns out they wanted 15000 thousand dollars to repair my vehicle. Insurance decided to total my car instead which I was fine with. I got 2 different phone calls one from the owner and another from secretary both trying to convince me to fight my insurance company to not total my car and to try to get it repaired obviously they wanted the money, I'm guessing when the owner noticed he didn't convince me he said he was gonna start charging storage fees at this point my car had been at their shop for 2 weeks. I gave my insurance company the ok to pick up the car which they attempted to do 2 times and the body shop would not release my car that because they didn't have my consent. After a 3 way call with my insurance and body shop the secretary said ok she would release it. She said they had done some work on the car which to my knowledge it was only the front rims and tires because the car could not be moved without them, she said she would finalize numbers and bill the insurance company , turns out they billed my insurance 7000 in repairs they did plus storage fees when it's their fault for not letting the insurance company take it, this is ridiculous they knew the vehicle was totaled!! I've never heard of body shops doing repairs on vehicles unless they would get the ok from the insurance company . THIEVES THAT'S WHAT THEY ARE!!

Nov 27, 2022

Wanted to get an estimate on my car and van. Van didn't fare well. Car remains to be seen. Great service... friendly people.Saw their work, excellent!

Nov 27, 2021

Great place if u want the highest appraisal prise for insurance co

Nov 27, 2021

Terrible communication skills and continuously fail to meet their delivery dates. Does not have in house mechanic and have to outsource, which translates to months of waiting for repairs.

Nov 27, 2021

Very nice lady - Irma answered phone, very pleasant and helpful!!!

Nov 27, 2020

Polite service

Nov 27, 2019

Excellent service, friendly staff.

Nov 27, 2019

We took my mother’s highlander in the get the hood repainted. When we picked it up they had lost the keys. We have gone back in several times because there are bumps in the paint and the lady at the front desk said it just needs to be buffed out and they are busy and will call us back. Several time we have gone back asking about the key and the the paint job. They take the phone number and never call back. The paint looks good but when you look close it’s needs some work and they still have not rectified the lost key and key fob. If I had to do it over I would go somewhere else.

Nov 27, 2019

This place is awsome, paint jobs are guaranteed, lady in the front "jackie" is very knowledgeable and assistive to tony,,, who I truly respect and admire as a long N.E man myself,,,he will do his job of representing his shop by the personal final approval of his completed jobs,,,I've done business with Tony for years and have never used a different body shop,,,hope he lives to 100÷,,,,,

Nov 27, 2019

Great business, great people, great job and they always keep their word. We were looking for a good place to take our car after we hit a deer. We don’t live in El Paso, and we were concerned about the time it would take our car to get fixed at any place. We called tony Lewis collision and paint and explained our situation. They were great at taking care of business. They Picked up our car early morning on Saturday 12/15/18; they dealt with the insurance, and they had our car ready on Friday 12/21. Since we were still out of town they worked with us to get our car picked up the car at our convenience. The job is amazing, the car looks like new. Can’t thank tony Lewis enough for the great job. 5 stars

Nov 27, 2019

Tony Lewis and his staff deserve 5 stars. My car was in their shop for quite some time due to the damage from a car accident, and towards the end, I'm sure I became their most frequent caller.... lol. However, they were never rude to me, always provided me with updates and were super accommodating. If ya'll are reading this, thank YOU again, from the bottom of my heart.

Nov 27, 2018

Excellent paint and body work at a very high price. Just remember, "You get what you paid for". So when you're not satisfied with the quality of work at their competitors shop... bring your vehicle to Tony Lewis and his staff will fix it correctly, at a cost.

Nov 27, 2018

Great job!

Nov 27, 2017

First posted a negative review however Mr. Lewis reached out to me and rectified the situation. Great customer service throughout the repairs. Highly respect a business that takes care of their customers like they took care of me. Your repairs are in great hands in this shop

Nov 27, 2017

Friendly staff. Quick turn-around for minor body and paint work. Reasonably priced. They matched a difficult color on my 2014 Traverse. Will seek their services for future body & paint needs.

Nov 27, 2017

Good work

Nov 27, 2017

The best most beautiful secretaries that I have ever worked with Jackie and Beverly :)

Nov 27, 2017

We had a fiberglass water fountain we really liked, however over the years it was looking tired and worn. We called and spoke with the Team there to see if they would even consider the job since it was small and had nothing to do with automobiles. To our amazement Tony said "sure bring it by." When they called me to let me know it had been completed I couldn't believe it was the same fountain!! Looks better than it did when it was new! Thank you Tony!!!!

Nov 27, 2016

They always do excellent work.

Nov 27, 2015

I am so disappointed with Lewis staff and lack of courtesy. I booked the work a full 10 days early so I could get my ducks in a row and got along without my car, and they could order the new rear bumper they needed. When I took it in on the 8th, I was told that it wouldn't take any more than a week. I heard nothing all week, so I called Friday AM and was told someone would call me right back. No call; I called back SIX hours later to learn that work was delayed because they had to order a part. REALLY? Why didn't they let me know...or did they not order the bumper during those 10 days before I took the car in? So on Friday it was sent to be prepped for paint. She said it would be ready Tuesday or Wednesday and she would call me Monday afternoon to let me know. No call. Fast forward to Wednesday. I called to ask the status. ""Oh, we were short handed so it's just now being painted. " She said "tomorrow for sure." This noon, Thursday the 18th, the young lady called to say that it was going to be detailed and be ready between 3 and 4. You guessed it: I got no call so I called them at 4:30 and they said the car was ready. They did a nice job and I'm satisfied on that point, but customer service is non-existent. Yes, they are busy, and I understand that. Yes, I'm just one customer, and $1849 is just chump change to them, but every customer deserves their best service.

Nov 27, 2014

The only place to go... Tony Lewis's staff is the best. They take care of the customers needs and more. They will go out of their way to make you happy, guarantee their work and finish the job quickly and professionally. It is the only place i will take my car for body work and paint....highly recommended!!!!!