Toyota of Bay Ridge Service & Parts

Nov 30, 2024

Got a gd carmy from them on a gd price

Nov 23, 2024

Toyota Bay Ridge Review Toyota Bay Ridge offers an exceptional car-buying experience with friendly, knowledgeable staff and a no-pressure atmosphere. The showroom is well-organized, and the team is quick to assist, whether you’re browsing or ready to make a purchase. From the moment you walk in, they prioritize customer satisfaction and are happy to answer any questions about their wide selection of new and pre-owned vehicles. The service department is equally impressive, with efficient maintenance and repair services. They use top-quality parts and offer transparent pricing, ensuring you feel confident about your vehicle’s care. Overall, Toyota Bay Ridge is a reliable dealership with a solid reputation for both sales and service. Highly recommend for anyone in the market for a Toyota or in need of dependable auto service!

Nov 23, 2024

我被骗了：我的车只是做年检和换机油 ，那个接代我的人也是我们华人，他自做主张换掉我的雨刷器和发动机滤清器，更换机舱空气过滤器还有很多我看不懂什么费用，反正加起来总共是$499.98，我下一次不敢再去这里年检了。

Nov 16, 2024

Brought in my car for service two days ago. When I got my car back, the dashcam power cord was manually disconnected. Found it weird and didn't think anything of it. Two days later, today, I noticed my envelope with money in it is totally missing. It was only a few dollars in there, but it is not about the money. I shouldn't have to be worrying about my personal belongings being searched through and stolen. Definitely did not expect this to happen at a dealership where they're supposed to be professional. Be cautious when bringing your car in to this place if you have things in your car that you wouldn't want missing. If any manager of Toyota is reading this, watch your valet workers carefully.

Nov 16, 2024

I will never go there. Without rotating my car’s tire they said they did that service . I had a proof and when I said to check their camera then they took back my car to do that service . How they lied infront of customer without any hesitation?

Nov 07, 2024

Horrible service they are of no help and basically trying to get the most money out of you. Would stray away from this stealership and not recommend it at all

Nov 07, 2024

Ameer is the best service advisor!

Nov 07, 2024

I called to confirm the discount on the oil change. The price on their website was 59.99. I specifically called and asked several times if this price would be for my Lexus LS 430. I still have 1300 miles left before the change, but I decided that such a discount was good and I could change it a little earlier. I was assured that it was and they set an agreement. When I arrived, they quoted me a price of 110 for oil change. I was indignant and asked for a manager. The manager came and said that the most they could do was reduce the price to 90.

Nov 07, 2024

Just oil change take more dhan 3 hours

Oct 07, 2024

Great service

Oct 07, 2024

I have concerns about the people that work there. I never said anything before because I felt it wasn't that big of a deal, but thinking back, it's the PRINCIPAL!! A while ago, we had an unopened starbucks pack in the trunk and when we got the car back, it was opened and a few drinks missing. Services are expensive as it is and now you wanna steal some drinks? k. Please beware and double check of anything you leave in the car. Also, their maintenance and services are getting way too pricey. We like our car but I think we can do maintenance and services elsewhere and not be charged a 400$ diagnostics fee.

Oct 07, 2024

I recently visited Bay Ridge Toyota Service Center on 10/02/2024 for an issue with my brand-new 2024 Corolla Cross Hybrid SE. My mother experienced brake resistance while driving, followed by several alarming dashboard alerts, including "Parking Brake Malfunction" and "AWD System Malfunction." We brought the car in for diagnostics and repair, and the service advisor, Christopher Rossi, assured us that their top technician had identified the problem as the steering angle sensor and the left rear wheel speed sensor. They supposedly repaired these issues, cleared the codes, and test-drove the car. They also tried to charge me $186 for the repair, despite the car still being covered under Toyota’s bumper-to-bumper warranty. I had to speak with the service advisor, who escalated the issue to the manager before the charge was finally removed. This felt like a greedy money grab. However, later that same evening, I experienced the exact same brake resistance and dashboard alerts while driving home, meaning the problem was not resolved. I had to call Toyota Roadside Assistance to tow my car to another Toyota service center because I have lost trust in your service. On top of that, they switched out my car’s license plate cover to one with "Toyota of Bay Ridge Brooklyn" without my consent, which felt like an intrusive advertisement on my personal vehicle. Despite their claims of a thorough repair, the problem persists, and the unauthorized plate cover switch added insult to injury. I wouldn’t recommend Bay Ridge Toyota’s service center based on this experience.

Oct 07, 2024

They sold antifreeze for $47, which typically costs around $20-$25 max at 99% of Toyota dealerships. I wouldn’t recommend buying parts from them!

Oct 07, 2024

Why's my car running so smoothly and better than the first day I got it off the used car lot?

Sep 07, 2024

Always loved their customer service experience. Easy to take an appointment over the phone and when I arrived there the wait time was reasonably short. 👍

Sep 07, 2024

Drive my car in, and now I have to TOW it out. My Corolla side door that is difficult to open. They managed to fix it by make it not able to close. They show me a ridiculous bill to fix a door. They suggested me to pay the bill to fix it in their shop, or pay $400 to release the car and drive it out by holding the door with you left hand. As you see in the bill, they even could offer to clean my engine bay, while I was asking to fix the door. DON'T expect they will act in good faith, and DON'T waste time to talk to them. There is no way they will take responsibility through talk, and you will have to bite the bullet by taking your car here. And you can check other comments to support my observation. Filing a complaint with the VS-35 form to DMV to protect my right. I advise you to do so, in case you also got scammed by them.

Sep 07, 2024

I had a great experience purchasing my car at Toyota of Bay Ridge. My sales rep JC was so down to earth, friendly and honest. While waiting several weeks for my car to arrive he was texting me with updates so I knew I wasn't forgotten. Once it arrived, I had a small obstacle that might have prevented me from taking the car that day. I then dealt with Moe, the Financial Supervisor, who was wonderful, and he was able to work it out so I could leave with the car. The service from both of them was extremely friendly and kind. JC spent alot of time with me in the car explaining all the new technology and making sure I understood how to use my new car. I greatly appreciated that. I would highly recommend purchasing a car from Toyota of Bay Ridge.

Sep 07, 2024

to be expected Dealer's service centers are extremely expensive but for those customers that are not mechanically inclined they are your best option . Quality service and transparency are the key factor that drove me to them. Ray and Morena are the best in customer service and I guarantee you they will keep you inform in any step taken to repair your vehicle. Thank You Bay Ridge TOYOTA

Sep 07, 2024

我在10年前已经在此销售店购买过一辆新车，当时就没有做过售后服务，原因是我之前的那辆车在做换机油的服务时，一直被服务顾问强力推荐我要做其他项目，结果花了几百元才能提车出厂。今天我为我今年买的新车做售后服务，原因是该经销公司服务跟进非常好，不厌其烦地打电话及发短信来提醒我要做服务。使我决定了去做售后服务。结果我将车开去只用了三个小时就通知我可以取车了。全程无任何附加费用，我非常满意，我感觉到他们对客户的尊重及诚信。我想我下一次的保养我会用他提供的原厂正品。

Aug 07, 2024

They don’t know what they’re doing I don’t know what kinda technicians they have. I bring my 23 Highlander for oil change they tried to charge me wich is i had Toyota care prepaid and they overfilled my car. It seems like they never check after job done. Then another day I bring my car for alignment and they messed up my steering wheel! It’s mean again they never check after they did alignment! !Not center at all! And they charge me for $200 i went outside for anlignment and get it done for $100 And this dealership suggesting me engine wash throttle cleaning for unbelievable price? Be careful with this ppl I will never come back to this place!

Aug 07, 2024

2.5 hours to change your oil. Crazy. Not worth the wait

Aug 07, 2024

Bunch of crooks. Car is under warranty and had a service issue. Person drove it around, told me the car is fine and had to pay a $364 diagnostic fee for a technician to actually look at it. This is the second service center I’ve had to go to for the same problem and no one wants to deal w the issue and fix it. I’ll never buy another Toyota again. It’s a shame because this is the second one I owned and used to love it, but no more! I’ll be having an actual mechanic look at it, get the report and demand Toyota fix it because they’re not getting away w this that easy!

Aug 07, 2024

Good service, entertains

Jul 07, 2024

Excellent service and clarification

Jul 07, 2024

In late September 2023, I took my vehicle to Bay Ridge Toyota for a NYS Safety Inspection and a Toyota multi-point inspection. Unfortunately, I was very disapointed. Despite having an engine maintenance required code sometimes popping out for a coolant bypass failure showing on my dashboard before the inspection and a non-working side marker light, my vehicle was passed without these issues being addressed or even mentioned. Both the safety inspection and the multi-point inspection should have included a thorough check of these crucial components, but it seems they overlooked or ignored these problems. This oversight could have led to serious safety concerns if I hadn't noticed them myself later on. I am extremely disappointed with the lack of attention to detail and the poor quality of service I received. I expect a dealership like Bay Ridge Toyota to prioritize the safety and reliability of their customers' vehicles, but they fell short in this instance. I would not recommend this service center for vehicle inspections or any other service requiring careful and thorough examination.

Jun 07, 2024

I only deal with the office guys, and Ken li is the best

Jun 07, 2024

Poor service. First they tell you one price for the service, then they force you to pay another. I received a receipt with an inflated price, which was later corrected. I don't recommend this place.

Jun 07, 2024

throttle/fuel system cleaning for $350+ / Ac cleaning service for $200+ and Engine Wash for $200+? More like sucker fleecing service. Scammers. Get your vehicle the hell away from them. Terrible Service! This place is a joke. Be aware!