Toyota Service & Repair Center - Beechmont Toyota

Nov 07, 2024

I needed work done on my vehicle to address a factory recall that was going to take 2+ hours to complete. I needed to get back home to receive a delivery and they refused to offer a loaner vehicle. They told me I could call a rental car company to bring me a vehicle, but they wouldn't cover the cost. Prior to having my Toyota I had a Mazda that I would get serviced at Eastgate Mazda and it was never an issue getting a loaner car. Very disappointing.

Aug 07, 2024

Drain bolt loose in my oil pan after oil change. Can't be trusted to do their jobs correctly and honestly.

Aug 07, 2024

Once again, I had a bad experience with Stacey.  This time it was connected with my 70K mile check up. Since I bought the car there, I've always gone back for warranty work. The appointment was on Wednesday, July 24.  On Thursday I noticed that the tire pressure light was on.  I returned to the dealership.  Stacy told me that the sensor was probably bad.  She made an appointment for a diagnostic for$150 7 days later.  She said to be prepared to leave the car all day. I went straight to the local tire shop.  They diagnosed it at no charge.  It took them 10 minutes.  There was nothing wrong with the sensor, the tires, or the pressure.  We re-set the indicator.  It has not come on again. I think the tech bumped the sensor during the brake inspection. There's no reason I should have to wait 7 days and pay $150 to trouble shoot a problem they created.

Aug 07, 2024

Waited over 30 minutes and get my tire pressure checked. Only one service person was working while more than three greeters were around. I was asked by three of them concerning “my appointment”. Disappointed in employee assignment.

Feb 07, 2024

Ok

Dec 07, 2023

Beechmont Toyota has super services and is pet friendly. Free wifi and coffee make the visits more convenient.

Dec 07, 2023

Came in for normal service and vibration in the steering wheel, I was told this was normal, I was a master certified technician for almost 2o years , I would not have asked it to be looked at if it was normal, they never asked if I wanted to speak to the technician or take a test drive with the technician, never asked or suggested having the tire balance checked or alignment seems like since it was a warranty problem they didn't have time for it, I left the vehicle at the dealership all day to look for the vibration

Dec 07, 2023

Great customer service

Dec 07, 2023

In and out fast. No hassle.

Dec 07, 2023

Service coordinator will not pick up phone or return messages. Have to walk in to do a face to face to get any assistance. This has been an awful experience and now I'm told my part is on back order and will be at least a month before I get my truck back.

Dec 07, 2023

They do not know how to test or replace batteries properly, nor how to keep track of any warranty. Very poor engineering.

Dec 07, 2022

Didn't fix my problem

Dec 07, 2022

Excellent and helpful.

Dec 07, 2022

Good experience, timely service.

Dec 07, 2022

The woeste group which owns this dealership provides shuttle for service clients for all its other dealerships. but not this one.

Dec 07, 2022

Always very professional

Dec 07, 2022

Courtney was great!

Dec 07, 2022

Do a good job!

Dec 07, 2022

Expensive but a nice experience.

Dec 07, 2022

Friendly staff and very helpful.

Dec 07, 2022

Great professional service

Dec 07, 2022

Great service. Parts department was very helpful and got me the right parts for my car

Dec 07, 2022

Performed requested service in a timely manner.

Dec 07, 2022

Quite literally the worst service department of any dealer I have ever been to in my life. I have been loyal to quite a few other dealers in my time when and where I purchased vehicles in the past. I just happened to use this dealer a few times since I now live near it. Out of the half dozen times I have been there, I have not had a great experience. Quite the opposite. Very sloppy and careless work and not anything what you would expect from a dealer.

Dec 07, 2022

Service advisor made a real effort to be welcoming and friendly. Service was slow, taking an hour and a half for an oil change and tire rotation. Also, not cheap.

Dec 07, 2021

Always A Great Experience! With the Vast amount of Toyota Parts companies on-line now , if not a need now Part , I will buy online from Parts Geek. Com or Rock Auto. I have found With most part orders that the price is better as well. Maybe 1day there will be such a thing as "Instant Delivery " 😉

Dec 07, 2021

Excellent.