Trinity Auto Haus

Feb 05, 2025

Trinity Auto Haus was amazing. They had such great costumer service which is hard to find these days. They talked in terms I could understand on what was wrong with my vehicle and put it in priority of what I needed to take care of first. I highly recommend!

Feb 04, 2025

Great service! James is a smooth operator 😎 Carl

Feb 03, 2025

Very Impressed by the service provided, prices offered and time it took to get my jeep fixed up. The staff was friendly & knowledgeable! I will bring my other vehicle for service and would recommend anyone looking for a repair shop in Waco to come to Trinity auto!

Feb 01, 2025

We are out of state and have a student at Baylor, Trinity was recommended. My daughter has an older car with lots of miles. We can always rely on Trinity to take care of her. Honest and friendly! Always starts with an inspection, never pushy. We will continue to use Trinity while at Baylor! Thank you Trinity!

Jan 31, 2025

Excellence. I felt like family from the moment I walked in. Caressa was so encouraging & knowledgeable. They diagnosed & fixed my old car. They even gave me a loaner so I wouldn't miss any work. The only area I would suggest for improvement was the price quote. Between my husband and myself we received 5 different amounts. Other than that it was a great experience and I would highly recommend them. Thank you ♥️

Jan 31, 2025

Friendly and responsive

Jan 31, 2025

I had a good experience at Trinity Auto Haus.

Jan 31, 2025

Amazing people couldn't ask for better service . They will go above and beyond to make sure your needs are met . They actually care about you and your vehicle

Jan 31, 2025

Excellent service and explain everything fully. We are lucky to have such a high quality repair shop in Waco.

Jan 31, 2025

It's always a pleasure doing business with Trinity Auto Haus. Everyone is always professional and friendly. Will definitely keep using them for all of my automobile needs.

Jan 31, 2025

Went to get headlight bulb changed in a Jeep Cherokee. Said it would take 2 hours and cost $321.00. That’s removing the front bumper. Of course I left, rip off. Bumper doesn’t need to be removed! Took tops of 30 minutes and that’s not removing bumper.

Jan 24, 2025

Great service, great prices. Friendly staff. Thank you!

Jan 24, 2025

Trinity Auto Haus has done a great job for me. I highly recommend them. They are the only place I go to. The work done on my Dodge Ram has been top notch. They do what they say and they are very professional. Kurt Herron

Jan 24, 2025

Trinity Auto Haus took care of our vehicle and after the work was completed, helped check another issue that occurred.

Jan 07, 2025

Been taking my car there for a while now. Great mechanics and the staff is very friendly!!!

Jan 07, 2025

I made an appointment a week in advance to have a Check Engine light diagnosed in my 2015 Challenger. I arrived the day of my appointment at 730am on a Wednesday and dropped off the car. Of course before any work can be done, a quote must be sent and service approved. I let them know I would get out of work at 430pm that day, and they told me they would get it looked at and send over what they find. By 1130am I was a little worried that I hadn't gotten a quote to approve, but decided to trust the shop. At 415pm I still did not have any work to approve, so I called and was told they were out looking at the car. Five minutes later I received a call from the shop and was told I had four codes showing Emissions related issues. This was something I had already told the shop when I made the appointment and when I dropped it off that morning. I had done my own code read earlier that week with a $20 reader, in my own driveway, which took about 2 minutes. And I had never even done it before. So after having my car for 9 hours, they had only done a code read. By my best guess, they did it right after I called to get an update so they would have something to tell me. It felt a lot like a child who didn't read the chapter for homework but skimmed it right before class and recited obviously superficial and unimpressive information. They assured me if I left it overnight they would get to work on it the next day. By 3pm the second day I still did not have an update. I called and was told they were out looking at the car, and would call me back. Two hours later with no call-back, I arrived at the shop in-person to get a straight answer. They told me, it's on the lift now, and it was next to be looked at. Convenient, that every instance I inquired about my car, was the short window it was being looked at. I let them know if the work wasn't started the next day I would just retrieve the car and be done with it. They apologized and claimed they had three callouts that week. I completely understand that this is out of their control, but they could have communicated that so I could reschedule the appointment. I am a human adult with a job and a life, not having a car is not easy, and that customer service factor was completely ignored and disrespected. They assured me the work would be started the next day. At 1145am the third day, I finally had work to approve, with an expected completion for the following Monday. At this point they wasted the first two days of my time, during which I could have avoided managing rides at my own expense. The next Monday, at 430pm I called again to get an update on the service. They informed me the work was done but wanted to keep the car overnight, then test drive it first thing in the morning to make sure that everything was working and would give me a call. The next morning, I did not receive a call. Instead, I called at 1pm after their lunch break to find out that they were, yet again, about to do the test drive. I let them know I would be there in 20min and expected them to start immediately. Work that could have been completed in two days took six instead. With zero communication from the shop, and zero regard for the impact this has. After two weeks I have had no issues with the work, but the customer service was non-existent, and the price was what you'd pay anywhere else, if not more. They wanted to quote me over $200 to change the air filters, which I denied and completed from my driveway. I sprang for the high-end filters and did it myself in about 5 minutes for $70 with one screwdriver. The only communication I ever received I had to call for and turned out to be childish attempts to stall instead of being honest. I feel disrespected, will never return here again.

Jan 07, 2025

Really like the service and attitude of the Trinity Auto employees. They all care about your vehicle and getting it fixed properly.

Jan 07, 2025

Trinty has been great every time they service our car. I even started taking our company vehicles to them.

Jan 07, 2025

Great customer service. In and out, no problems.

Jan 07, 2025

Great place, courteous staff, a great crew! They have a knowledgable courteous and caring staff so much better than asseblyline stealership treatment!!

Jan 07, 2025

Great service!! I loved this place. Special mention to Mr. Rife, thank you.

Jan 07, 2025

I am happy they were honest about a mishap with a previous repair and replaced the part at no cost to me. Honesty and integrity develops trust!!

Jan 07, 2025

Trinity Auto Haus provided unbelievable and timely service for my Baylor student who had a headlight burn out. This was a safety issue I was concerned about with upcoming trips to and from the airports in Dallas. I don't live in Texas but they were able to take my call, fix the problem, and get my student back on the road. Their quick assistance was exactly what we needed. Thank you again, I plan on using them for our future maintenance needs.

Dec 07, 2024

An oil change ended up costing $160. I needed a cabin air filter change also. But Stan explained everything to me before he did the work, showing me the disgustingly dirty filter and informing me of the cost. I will definitely return for any services I need. Very nice, friendly people

Dec 07, 2024

James and Brian helped me with a pre-purchase inspection of an older truck. They provided pictures of problems I needed to be aware of, and a solution plan for resolving those items. They always go the extra mile to ensure their customer’s satisfaction.

Dec 07, 2024

Trinity Auto Haus is not some cheap shade-tree shop. They perform quality work and the results are well worth the price. The technicians were very thorough and took care to make sure my decisions were fully informed and followed to the letter. I put my trust in their service. If your looking for a cheep fix, go elsewhere.

Dec 07, 2024

Excellent customer service, one of the most honest and reliable companies in the industry.

Dec 07, 2024

Fast service friendly and showed personal interest

Dec 07, 2024

I love Trinity Auto Haus. The people are always friendly and knowledgeable. The work is always done to the highest quality and done in a timely manner.

Dec 07, 2024

It was a pleasure to have met Caressa, Brandon, Tyler and Greg. They made sure to keep me well informed about Audi Q3. I had an oil change and they inflated all 4 of my tires. I will be happy to return to them to service all my needs for my car to stay mechanically healthy. Great job Trinity Auto Haus!!

Dec 07, 2024

So happy to have found Trinity Auto! They are honest and thorough, with no hard sell. I will be bringing my truck here from now on. Thanks for the great service!

Dec 07, 2024

This place has the BEST service and the BEST people and offers a fair price. Highly recommended!!

Dec 07, 2024

Wonderful experience! They fixed our overdue breaks & did an oil change. Very pleasant crew!