Tuffy Tire & Auto Service Center - East Charlotte

Nov 26, 2024

The front desk attendant was absolutely wonderful. Very nice. Helpful. Will be back again for my next inspection or service

Nov 20, 2024

Car still has a major issue that wasn’t there before service. Also, it started smoking from the front left brakes after driving less then one mile. Hoping we can resolve issue 11/18/24. Car was towed to location and I have the key

Nov 13, 2024

My extended warranty is stupid.. Tuffy Auto fixed it. The staff and owners are A+ wonderful. Everything is great even the coffee is great. Tuffy Auto should be your first and last stop, because you are Tuff and worthy! Thank you team!!

Nov 13, 2024

Needed to inflate a tire that was fixed but not inflated to the right pressure. When I got to the store was already late and the compressor had been turned off and bled. Not only the turned the compressor back on, but inflated and equalized all tires (including spare). In top of it all: no charge. I know who will be replacing my tires when I’m in need…

Nov 13, 2024

They reassured me multiple times how thorough they are in diagnosing and fixing issues unlike other mechanics. I had trust in them to fix my leaking oil.Took them less than half a day to “fix” the issue.Unfortunately the issue was not fixed.Went back to them and come to find out.There isn’t anything they can do to fix the issue.Wasted time and money

Nov 06, 2024

Service was incredible! Mary at the front desk was incredibly helpful and got all the answers for the questions I had. She even realized I was overcharged for my inspection, so they immediately told me and applied a discount to further work I needed done. Definitely going to be going back! From my first experience, they stay honest and try to do the right thing.

Nov 06, 2024

The staff was very professional and friendly.Would recommend to all my friends and family

Oct 27, 2024

Extremely friendly staff and quick and efficient service!

Oct 27, 2024

Friendly professional service

Oct 27, 2024

Great job getting my problem solved the first time.

Oct 27, 2024

I took my truck in for a fuel pump and got the fuel pump put in and they said it was not that so they asked me if I wanted them to do a diagnostic check and I told them go ahead and do it and then they came back and said that my fuse relay box is bad and need to be replaced and I told them I will come and get my truck I got it home and I got it to start with no problem whatever they did during the diagnostic gave me a check engine light there were no lights on when I took it to them and I told them about it and they said it was already on which I know it was not on so I'm very disappointed and upset because now I have to find how to wire my check engine light is on because they don't want to fix it when they cause to check engine light

Oct 27, 2024

Ms.Mary is the best the whole staff they definitely made my family feel like we are In good hands and they showed us that we was thank you so much for your service will definitely come here anytime or recommend they service

Oct 27, 2024

Tuffy’s always goes the extra mile for customers. Each employee is professional and polite. The mechanics take time to explain the service performed and to ensure customer satisfaction. The staff are friendly and the office is clean.

Oct 27, 2024

Excellent

Oct 27, 2024

Friendly and professional

Oct 27, 2024

I had two vehicles inspected here this year. One needed a battery (which I purchased elsewhere), they didn't try to pressure me into purchasing one there. That didn't cause the inspection to fail. The other one had dry rot tires which did cause the vehicle to fail inspection. They didn't try to pressure me into buying tires there. I have had several inspections there with no issues. Also good coffee.

Sep 27, 2024

Always efficient and professional.

Sep 27, 2024

Awesome service! The techs and staff are amazing! My car is old, so when my repairs are fixed, it gives me so much confidence in Tuffy East Charlotte. They represent honesty and integrity. ~Darlene 9.15.24

Sep 27, 2024

Excellent service, awesome owners and staff. This is the only place you need for all car services. You will not be disappointed!

Sep 27, 2024

Good work and super friendly, they’re part of the CarMax warranty network. However, my warranty ran out and took my car in for a job they wanted to charge me 6K for a new transmission when all it needed was a $1500 part. Took it to AAMCO next door and had they saved me a solid 4K. Would take it back for things not related to transmission

Sep 27, 2024

I had a fantastic experience with Tuffy Tire. The process of having my car towed to the garage was smooth and hassle-free, even on a weekend. The receptionist was incredibly kind and helpful. I also really appreciated the team’s clear communication regarding the estimate, parts delivery, and the quick turnaround time for the repairs. Thank you! I’ll definitely bring my car back if needed.

Sep 27, 2024

SCAM STAY AWAY, paid $1800 and my car did not fix, they did wrong diagnostic they did not even offer to pay me back anything. $1800 and my car still broke so now need to take it somewhere else and pay more if you did wrong diagnostic or did not fix my car you should pay me at lest something back not just taking my money and my car still broke.

Sep 27, 2024

Very nice team, excellent work and very professional. We plan to use again. Thank you Tuffy tire for your service.

Sep 27, 2024

Was told an hour for alignment. Took three. No apology.

Aug 27, 2024

Always a ys a good experience

Aug 27, 2024

Every time I go there, I feel like I'm their only customer because they take such good care of me and my car. I know there are others there getting their cars tended to, but it seems like such a nice and professional place, I'm always impressed.

Aug 27, 2024

Great place to do business with. The owners and the employees are excellent people.

Aug 27, 2024

Great service . I will be back also I will tell others about yall and the great service yall offer.Thanks

Aug 27, 2024

Great service by very nice people. Honest with me too.

Aug 27, 2024

The provide detail estimate and great service for my car

Aug 27, 2024

This shop always provides excellent service. Ms. Denise and Ms. Mary are courteous and keep the shop runnin'. They service my cards and motorcycles. YOu cannot go wrong!

Aug 27, 2024

Took my car in to have service done, the customer service is great and the tech’s are very good at what they do.