Tuffy Tire & Auto Service

Dec 06, 2024

BEWARE! I have used them to work on my car until they tried to rip me off recently! I went in to have them tighten loose wires for my backup camera bc I know they got loose due to constant driving on cobblestone road for over a month. Instead they charged me $152 to soder wireds that they allegedly said came apart under hood. I got home & backed in driveway & my camera was still not working. I contacted them immediately & was told it could be my harness to bring in car & leave it with them & that would cost me $500/up. I disagreed & didn't go back to them but I took it to dealer & mechanic said my wires were dedinitely loose & he tightened them for me at no charge! He was HONEST unlike Tuffys. I called & confronted Tuffys how I was aware that they were lying & should be ashamed of themselves for "trying" to rip me off & that I won't be returning to them no more to work on my car! They lost a customer for sure!

Nov 07, 2024

When I tell you God does things for a reason. It’s been a hard season but going here was the best decision yet and they really took care of me and my car and gave me information about how to take care of my vehicle in the future. I’m so grateful for the knowledge and wisdom I gained while waiting for my car to be fixed definitely go here if you need your car serviced you will not be disappointed.

Sep 07, 2024

Three words! “Go somewhere else!”

Jul 07, 2024

Run, Run, Run...you've been warned...Reply: you don't regret to hear about my experience, I informed the store Manager and Corporate what was done to my vehicle and the store Manager and Corporate acted like nothing occurred even with documented evidence. If your truly sorry, refund me my funds I paid and requested to be given back for a job poorly done that created more issues, which the store Manager and Corporate refused to pay. Don't just respond with some copied text response. Don't trust Tuffys or the Corporate office, they simply don't care. I really have to question what type of narcotics the mechanics use; because it appears that they use something, very low tier mechanics and customer service. The 1 star rating isnt warranted. Five zeros is more truthful.

Jul 07, 2024

This is the only place I will take my cars since its ownership changed. The owner, Jacob has been integral with every issue I bought to this location. This place may have had a bad reputation in the past, but it is definitely not my experience. I highly recommend!

Apr 07, 2024

It seems like the ppl who took over are just as bad as the ppl who sold it. I went for an inspection and passed it i was supposed to pay $145 for inspection and oil change. I asked them how did it pass if theres something wrong with the brakes? the guy I spoke with said ok I’ll have someone drive it and call you back. He called and said it’s the hydraulics not the brakes and it’ll cost $645. He called me back and said my guy told you the wrong thing you need special hydraulics it’ll cost you $1174 and you can’t pass without two new tires that’ll be an additional $345. Ended up spending more than I could afford. My husband went for an oil change and now his work truck is messed up he’s been out of work bc it isn’t safe to drive. I have a pt cruiser that’s been sitting for year now after I went there to the past owners for an oil change ended paying $2000 to have it fixed the car still keep cutting off while driving it. Mechanics are the worst scammers I just don’t know who to trust.

Apr 07, 2024

This place would be five stars if it were based just on customer service, they have some really nice people in there. So that’s what the two stars are for. However, they advised me I would have to go pay nearly a thousand dollars of body work (that’s not required to pass) before I’m able to get their $20 inspection. I recently had it inspected by VL Carter’s in the same condition so I know it can be lifted unlike what they told me. Had VL kept it professional, I would have just went back there once I got the required work done to get it passed. Not only that, I’ve had tires changed, which also require the car to be jacked up. But anyway, that’s how I know it’s untrue when they told me my car can’t be lifted. So I left crying… but at least the employees told me to have a good day! Again, good customer service.. with terrible timing at the end there. It seems that I get scammed/lied to everywhere I go when it comes to cars, even by the nice guys. My only option now is to go waste another Saturday (when I work 6 days a week to support my kids on my own while taking care of a terminally-ill grandfather) trying to get someone to do their job the right way or just retire the car & go back to walking/ubering with my 3 children. I still suggest you go here if you have a newer car, but for a used one, go elsewhere. They’ll be nice to you regardless of their practices, though! I will give them that 100%! *I didn’t go back to VL because they upped my repair prices unless there was quid pro quo. I thought I’d have better luck elsewhere, which is not the case.*

Feb 07, 2024

I’ve been coming to this location for a few years now. I met the new owner Jacob today, he and his team did an excellent job on the alignment of my car. He is professional, personable, and has a great sense of humor. I can tell this location is going to do great under his leadership. Highly recommend!

Feb 07, 2024

Poor customer service. Phone number on website isn’t for the shop I mean how do you mess that up? Very rude over the phone.

Jan 07, 2024

Very experienced people and very professional

Dec 07, 2023

I do NOT recommend taking your car here. If you do be ready to wait days longer than they tell you and have it not actually fixed. Also be careful they will try and make you pay for the “fixed” vehicle before it is actually “fixed”. Then have you to wait days for your still broken vehicle after they have your money. The whole process was extremely stressful and traumatic. Avoid this place at all costs.

Dec 07, 2023

I took my car in for an oil change and to find out what was rattling under the car. When I picked the car up I didn't notice right away but when the old oil change sticker was removed so was my parking pass for my apartment complex. I spoke with the owner directly and he denied that I ever had one and refused to fix the problem. Several times I have been lied to about what my car needs and what was actually done. I will never give them my business ever again.

Dec 07, 2023

Nice comfortable place to sit and wait for your vehicle to be done taking care of.

Dec 07, 2023

An amazing job and kept the car while we went out of town we appreciate them 😍

Dec 07, 2023

Don’t go to location without mechanic or someone that know what they doing. They will scam you and tell you something other than what you came for. Cashier/manager Jennifer is a thief. I was charged for something that they didn’t even work on. She is the worst manager in history. Also owner is a pain in the butox. He will make it seem as if he care and want to meet you and fix problem but really he is a scam artist also. Don’t go to this location for nothing. Corporate services need to be involved immediately. It’s not the customers at this point if several customers say Samething. They make automotive business look bad. Like why scam paying customers to continue on with business. Never again. Thank god my car did get fixed by professional services chevy dealership since they thought they was scamming me. Only went to them because other was booked for month. But never again and I will make sure none of my northside family go here. Bad business. Corporate please get involved because these reviews tell it all and it’s not fair they are still open. Ramos owner is bad for business and also Jennifer that does paperwork and handles cash. Please get rid of them corp please.

Dec 07, 2023

Don’t go to this location. Bad business and bad employees. Owner don’t care so don’t waste your time. Car will not make it and your pockets will be dried out messing with these people. Don’t trust these people to work on car.

Dec 07, 2023

Highly dont recommended this location. Warning dont go to this location. Look at other reviews and complaints for this location. Samething. Just different days the cashier Jennifer and workers will scam you. Also owner will not respect you. Dont let anybody at this location work on your car. Not even a tire change. They will make up and come up with anything to get more money or just more money and then will try to split the made up charge on what the problem is.

Dec 07, 2023

I couldn’t take my car to my mechanic to have my tuneup done since they were already booked for today! My car was tested twice and I was told I needed new spark plugs. Well I made an appointment at this location on Azalea. They tried to charge me $700 plus dollars for a tune up which only costs $200 they connected my car to the diagnostics machine. Even though I told them I already had my car tested twice! I called my mechanic at Atlee Auto and was told to leave because they are trying to overcharge me! After I got off the phone they tried to get me to stay by lowering the price. I was charged for them doing the diagnostics even though I already told them I had my car tested twice. If you are a lady don’t go here!!! They pray on us thinking we are stupid. THIS PLACE IS A RIPOFF!!! Today’s date is July 28, 2023. They have tried to rip-off the wrong lady this time!! I hope this place goes under! I will be reporting them to the Better Business Bureau!

Dec 07, 2023

I just knew I lost my pickup truck/ just out the blue it stopped running I was about to junk it and I said let me see what tuffy's has to say, gave it to them with in a week and half they called and said come get it it's running. Over joy when I got that call.

Dec 07, 2023

Quick and friendly service

Dec 07, 2023

Team is fun and professional

Dec 07, 2023

They not professional at all, they raise the price $400 after they said they fix my car and was some parts missing of my car they said we don’t know about , my car got even worse i found out they just cleaned some hoses and replaced nothing, be careful if dealing with them

Dec 07, 2023

Unfortunately, this location “changed my oil” but left the very old oil filter which later my mechanic found they didn’t recognize a leaking filter and sent me on my way - $90+ later.

Dec 07, 2023

Very nice people and great service

Dec 07, 2023

Awesome Owner, extremely kind and patient. He's very thorough in what he does!

Dec 07, 2023

Great customer service! Will be returning.

Dec 07, 2023

Great service very nice receptionist!!!

Dec 07, 2023

Great service. All of the people involved from start to finish were absolutely professional and very friendly. Had an oil change and a filter change and was very quick. Great prices, too!

Dec 07, 2023

I went to Tuffy’s on this past Friday to get an oil change and the service was done promptly. All of the staff were welcoming and professional. I will be back for any needed further services.

Dec 07, 2023

The service was great, the staff was professional, knowledgeable and courteous. I will definitely be taking my car to them for future car repairs. My mother was also pleased with their service.

Dec 07, 2022

My son went to tuffys about a month ago went in to fix a leaking radiator sometime later it starts to leak again my son took his truck back and now they tell him that he nd a temperature case housing something to that affect when he calls them not only do they try to charge him to fix it but also tells him he nd a battery. We never asked for the battery to be checked nor did we ask for a y other service It seems like they never fixed the problem in the first place. My son spent over eleven hundred dollars to fix the problem in the first place looks to me they never did any wrk at all. Then they told him they will get the part and he'll have to pay for labor? Really? So now when we go back I will be coming with legal counsel I refuse to be played bamboozled a d disrespected in any manner I refuse to come out of character for them . Instead I will let my lawyer do the talking and when I finish they are going to wish that that they took the time to really wrk on my son's truck. Not only are they not professional they are liars and cheat ppl out of their money. When I get through and if it gets dwn to it I will stand outside their business and let every customer walking in if the have money to burn and like to be bamboozled then they came to the right place!! I will never do business them again, I will not nor will I ever recommend any body to that shop. Ever!!!!!