Universal Service Center

Dec 04, 2024

Thank you to everyone. Such a great experience!! Special thanks to Marco who got my tire repaired and my car back up and running. Such a great place!!

Nov 29, 2024

I visited Universal Service Center for a flat tire I had during our Orlando vacation unexpectedly. Mr. Hector provided very affordable and honest service—no upselling or hidden fees, just excellent service at a great price. Thank you, Mr. Hector. Happy Thanksgiving!

Nov 29, 2024

I’ve been taking my car here for years and receive amazing service every time. I moved across town about a year ago, and haven’t found another shop that offers such quick and efficient service as well as kind and honest customer care. I make the drive whenever I’m in need of service because it’s worth it!

Nov 22, 2024

I cannot recommend Universal Service Center Enough!! Hector's exceptional customer service truly stands out. He immediately addresses all situations and needs with care and professionalism and a dedication to ensuring complete satisfaction. Hector goes above and beyond to make your process smooth and stress free over all. If you're planning on visiting Universal Care Center make sure to ask for Hector!

Nov 22, 2024

My new go to for everything auto related! Super friendly and Knowledgeable! Highly recommend! Marco is amazing! Paul

Nov 15, 2024

Love this place! Josh is seriously the man, young guy who knows all his stuff. test drove my car and let me see all the problems on the lift and properly explained everything correctly to the T. gave me good advice and great with my manual. helped me find a good quote for my problems. he was a straight up honest and good guy. couldn’t be happier with my experience totally recommend especially josh!!!

Nov 06, 2024

Another excellent service received today. We have been taking our cars here for many years here. I have always received quality results. Special appreciation for Hector and Josh this round. Grateful to have a trustworthy auto repair we can rely upon.

Nov 06, 2024

Excelente servicio al cliente y precio justo

Nov 06, 2024

I have been going to Universal services for years the employees are Great and the service has always been five star

Nov 06, 2024

They have taken good care of our vehicles

Oct 06, 2024

Amazing customer service! These guys saved my Saturday, and turned a possible tragic day onto a great day to remember. Thank you so much Universal Service Center

Oct 06, 2024

Great service and communication. Did exactly as they promised.

Oct 06, 2024

I called Universal service center for an oil change and lower oil pan gasket replacement. Once there I was met by Hector the service manager. He’s a pleasant professional man which made the whole experience great. I had been looking for auto shop like this and I think I found it. Professional, knowledgeable, reasonable. Keep up the great work guys, you deserve 5 plus stars!!! I will be reaching out for auto service soon.

Oct 06, 2024

Stay away from Marco and Hector. They know they are well located just next to Universal Park, and they will try to take as much money as possible from you. They quoted me $976 to reinstall an a/c compresor and a serpentine belt because they have to extract a broken screw. They knew they were overcharging, and I was able to negotiate, and they lowered instantly to $800. I knew it was still too much, I took it somewhere, and I paid $180.

Sep 06, 2024

8/16/24 Always grateful for the outstanding and accommodating service you guys provide 🙏 highly recommend this talented team! Marisa G. 8/5/23 Oil change/AC check/General repairs & mtce.. These guys have been my mechanics since 2020. They rebuilt the engine on my 2001 Nissan Xterra and I often see the same techs working on vehicles even older than that. I see a lot of luxury vehicles and many restored classics while I wait on repairs if time allows. A lot of regulars like me for a good reason. They cleaned my tires as a surprise :) Small place and things can get busy depending when you go. Lots of walk-ins. Be prepared to wait and/or make an appointment. I don't go anywhere else though and am eternally grateful I found Universal Service. They take amazing care of my car and of me. Thank you! Marisa G Always speedy and outstanding customer service. Never take my Xterra anywhere else. Love these guys! Marisa G. 3/23/23 From Marco to Rubens to the rest of the team and ESPECIALLY to Josh, who came and meticulously spent a very long time replacing my totally dead battery with a brand new one right outside my house and then diagnosing an underlying issue on the spot which they fixed in record time at the shop right away. Josh, you are a life saver! Speedy, loyal, knowledgeable, professional hardworking team of techs is what you're paying for when you stick with these guys! They won't steer you wrong. I am incredibly grateful once again. Thanks as always for getting me and my Xterra to work yesterday guys! Marisa G. 01/26/23 Thank you to very busy team of talented techs and caring customer support providers at Universal. They never let me down and have been keeping this cranky old lady and her rapidly aging automobile in great shape over the last couple of years and I'm incredibly grateful! Thank you especially to Rubens for always keeping me on the road and getting me to work! And to Flavio for always keeping in touch and updating me about repairs. My car can be difficult and so can I. They're a great team and do great technical work which is why I'm a loyal client 👍 Marisa G. 07/30/22 I've been bringing my 2001 Xterra to Universal for all my automotive needs for 2 yrs now and they always deliver outstanding service on every job, big or small. Thank you to the entire team once again for your expertise, customer care, and speedy service while I waited! I will always choose Universal first! Marisa G. 5/20/22 Sorry for the late review when I brought my Xterra in last month or March for big shocks, suspension, steering job. As always very grateful for the outstanding customer care I received from Rubens and the entire team. Car's running great thanks to you guys and is why I am a repeat customer. Can't recommend these techs more highly! 1/15/22 I continue to service my 2001 Xterra here for their consistent, dependable, reliable, outstanding, lightning speed customer care. I won't go anywhere else. They're stuck with me whether it's just an oil change, new lights, or a much larger job. My car and I aren't always easy to find parts for and I usually need it done quickly and when possible on the same day and these guys always go above and beyond and have kept me on the road for quite a while now and I couldn't be more grateful 🙏 Thank you Gilbert, Rubens, Flavio, Marcello, Josh, and the rest of this awesome team 👍 Highly recommend!!! (9/24/21) Great techs, customer care, fast Installed a new starter and did an oil change for me in one day. Outstanding customer care as always. I count on them to keep my car running because it's all I have to get to work. Fast service is their priority no matter how busy they are, and they are always busy. Great technicians and customer service. Highly recommend! Thank you again. I am always grateful to you guys for ever job you do.

Sep 06, 2024

Beware, do your research have no problem taking advantage of people when they see the opportunity. they know what they’re doing when it comes to scamming people, but not fixing cars.

Sep 06, 2024

Excellent service. Attention to details. 100% recommended

Sep 06, 2024

Great place! Friendly, thorough, and reliable. Hector is the best. Small town mechanic feel in a big city.

Sep 06, 2024

Highly recommend. In my opinion, this is the best shop in Orlando. No need to go anywhere else, Ruben and the guys at Universal Auto will take good care of you.

Sep 06, 2024

If you're a tourist that need car repair minor/major stay away from this place, they dont even bother to check properly whats the problem, luckily i made it home, just dont bother to go to this place because they will just waste your time, look for other auto shop nearby or get on dealership, ive just run to a local resident here and he told me about some negative story about this shop,

Sep 06, 2024

So friendly and quick! These guys are awesome.

Aug 06, 2024

Amazing service. They completely fixed my ac and worked with me when it came to the price. They really helped me out, didn't take advantage at all and did it quickly. I can't stress enough how efficient they where. I was back on the road same day.

Aug 06, 2024

Excelente!

Aug 06, 2024

I am from out of town and traveled 21 hours to get to Orlando for Scentsy Family Reunion at the OCCC. On the way here, my transmission overheated after several hours of traveling in the heat. Knowing I'm starting the trip home tomorrow, I wanted to make sure everything was okay. I called Universal Service Center and spoke to Hector who told me to come on in. I explained my situation. He had his guy check my fluids, tires, and run the car to make sure everything was fine. Then he sent me on my way at no charge. I can't say enough about how amazing these guys are. Great service and greater people.

Aug 06, 2024

Hector and Team are very responsive and listen well. They know their business. My first visit there and will be returning with our other vehicles as needed. Thank you Team!

Aug 06, 2024

I started to take my cars there over a year ago. Minor items. Service was good and fair priced. About 6 months ago or so I informed them I see an oil leak on my car. They told me I needed new valve covers and valve cover gaskets. I replaced them. Oil leak did not go away. I proceeded to take my car back about 8 times with the same leak. I guess they tried their best to fix it. On my final visit I said you should either reimburse the issue I paid for or send it to someone that can fix what I paid for. Well wouldn’t you know they then told me my rear head gasket was leaking and should replace both the front and rear. Recommended when doing one. This did not sit well with me. I took it somewhere else. It was neither. It was in my transmission. Got it fixed and no oil leak now. Sorry to say. I will not be bringing my cars back. Reuben and staff are very nice. I want to believe the tried to help, but based on the bad diagnosis which would cost me thousands of dollars I can’t bring my cars there any longer.

Aug 06, 2024

To anyone looking for a reputable auto mechanic that repeatedly has demonstrated honest, reliable, and economical repair services, give Universal Service Center a look. They can repair anything and do it right the first time. I’ve been taking my Audi’s to these guys for the past 6-years.

Jul 06, 2024

Great staff, friendly and helpful. The wait time was normal 30/40 minutes for an oil change. * something I recommend 😁 a massage chair for the customers waiting 😊 overall great

Jul 06, 2024

Highly recommend for all you vehicles needs. Customer since 1997. Honest, courteous and professional.

Jul 06, 2024

I have a mercedes car, and Universal Service is around the corner of my house. I brought my car to them this time for service. Only I can say is MB lost me and Universal got me for their great service and very kind people. Highly recommended.

Jun 06, 2024

OMG, these guys are life/wallet savors! Hector is a gem! Wonderful customer service and prices that are reasonable! Plus if you work for universal you get a tm discount! They took care of my car and had it ready by the end of the day. They are busy for a reason, truly satisfied with my care!

Jun 06, 2024

Took my car to get my brake booster assembly replaced. Lexus diagnosed it and quoted me The ridiculous price of $4000. Read the reviews on Universal Service Center and I liked what I read. They gave me a quote over the phone right away of $1625. Dropped it off and it was ready the next day. No added anything, no upselling, honest, reasonably priced and transparent. Told me my brake pads and rotors are good and I don’t need anything else. My husband had a great experience getting his brakes serviced here in the past. Would definitely return.