Urban's Auto Center

Nov 07, 2024

The best car care repair shop in northeastern Ohio! Mat, Amanda, and the entire staff at this location are so friendly so honest and they do a fabulous job in repairing vehicles. They always go above and beyond. They are priced very very well. They also work with many warranty companies. Thank you so much! All of you are the best!

Nov 07, 2024

They lied to me about my engine. I will never go back to them again.

Jul 07, 2024

Helpful, friendly, and affordable, support these people!

Jul 07, 2024

I had to have warranty work done and had to have a new transmission put in my Jeep. Matt went above and beyond to have the repair work done within a week. I highly recommend this shop for all auto repairs.

Apr 07, 2024

Hands down the best professional shop I've gone too...and the owner MATT is a awesome dude...I highly recommend this shop...5stars!!

Feb 07, 2024

Thank you guys for getting my car there please help me in keeping my car alive.

Dec 07, 2023

Best auto repair shop in Cleveland. Honest mechanics..

Dec 07, 2023

Lemon cars

Dec 07, 2023

Love Matt! Go check him out! Reasonable, friendly, amazing service!

Dec 07, 2023

The guys are always so helpful! I always feel like I’m in good hands, and that I’m being treated fairly!

Dec 07, 2023

Very terrible they give you any day anytime to get your car back and I just tell you anything they not reliable and very inconsiderate

Dec 07, 2023

My warranty company sent me there, they've been great, every time I need something done, it has been zero problems. Urban has replaced my engine, springs, shocks, and a few other minor things. Thanks, as always, Urban Auto! 🔥🔥🔥🔥🔥

Dec 07, 2022

Do not take your car here i repeat do not! This place does illegal car sales and will sale your car for parts and play crazy after you find out. The worker Matt sold my car for parts and is now been avoiding me for a whole week, even tho i contacted the fbi and a attorney to start a lawsuit i would like to warn others of what’s going on

Dec 07, 2022

Really nice owner

Dec 07, 2022

They were amazing! I took my car in thinking I needed an alternator … turned out to be some bigger issue and they figured it out and how to work with my wrap coverage. HIGHLY RECOMMEND

Dec 07, 2022

Took my car there on several occasions. They are very professional and they fixed my car which the GM dealership could not do without breaking the bank.

Dec 07, 2021

Fixed my air conditioner on the same day and at a pretty fair price. I would recommend them to anyone.

Dec 07, 2021

I purchased a used vehicle from a company I will not name. A few minutes after pulling off the lot the check engine light came on. I then realized my back taillight was not working. My warranty company recommended I take my vehicle to Urban Auto Repair. I’m so happy they did. I dropped my vehicle off and very briefly talked to Matt about taillight and check engine light. I talked to Matt later that same day and was told my vehicle needed a new engine. Needless to say I was devastated. I only had the vehicle for two days at this point. Matt and his team replaced my engine with one with much lower mileage on it. That in itself was wonderful but they went above and beyond. Matt found other issues with my vehicle and replaced and repaired those as well. I’m sorry I can not recall all the other repairs Matt completed as there were many. Once I received my vehicle back I had a few concerns. I went back to voice my concerns. As busy as Matt is he took the time to not only listen to my concerns, he took the time to take a quick drive with me to see what I was trying to explain to him. I know absolutely nothing about cars and when you don’t know what your talking about it can be hard trying to explain what you think might be wrong. Matt was very patient and kind. I left my vehicle with him so he could check it over again. I was called later that afternoon and was told my vehicle was ready. When I arrived to get my vehicle Matt once again took the time to talk to me. He put my mind at ease. Thankfully there were no issues with my vehicle. If you need any auto repairs this is the place to go. I will be going to them with any future repairs and general upkeep. I could not be any happier with the service and respect I received.

Dec 07, 2021

They are horrible. I've been waiting on my car for almost a week and every time I call they can never give me a definitive date. They always say it'll be ready tomorrow but when tomorrow comes it's NEVER ready and they sound irritated every time I call. Never again

Dec 07, 2021

Excellent service. Friendly staff.

Dec 07, 2021

Matt and his team are great guys.

Dec 07, 2021

Very good mechanics they know what they are doing and are affordable!

Dec 07, 2020

Dropped my car off first thing Wednesday morning was supposed to be done the next day. It is not finished, and I have had to call them multiple times to find out they didn't fix it. Hopefully I'll have my car back before they close for the weekend

Dec 07, 2020

I have a 2003 BMW 325 I had a mechanic to work on my car and after having my car for two months and 1,500 he tells me that I have engine problems and the car was riding and driving horribly when I got the car back from him. I was referred by a friend to call Matt at Urban Auto he sat me down and I told him all the issues with the car! I cried and prayed. Matt called me back the same day it was just a gasket and he was 80 percent cheaper than the guy and my car is back to normal driving like a beast! Urban Auto is the BEST EVER and Matt is amazing and very professional! I thank you again!

Dec 07, 2020

It was a good experience Im taking my bmw there now to get worked on by Matt he told me it will not be expensive that I will just need a new line cause it has a leak .he was referred by the place I bought my car from so far it sounds okay

Dec 07, 2020

Thanks for making everything right with my VW CC Greatly appreciated Thanks Matt

Dec 07, 2020

Very helpful. Excellent service. Pleasant to do business with.

Dec 07, 2020

Wonderful Service. Honest Mechanic s