USA Auto Service #11

Oct 05, 2024

Cris was great. He listen well. He explained. He was honest and they did excellent work

Sep 05, 2024

Been to this location a few times and every time, it’s been great service and I’ve been more than pleased! James the manager really took care of me and helped me with great useful information that most won’t do. I do plan on returning and bring my business here. :)

Sep 05, 2024

Fast and easy customer service. Mechanics are honest and trustworthy. Keeping my old 97 van on the road is worth it, thanks guys

Sep 05, 2024

Good stuff. Thanks for the smog check.

Sep 05, 2024

Great service

Sep 05, 2024

I took my car in for a tune-up in May, but when I brought it back for an oil change in August, they told me it needs another tune-up. Do they think I’m stupid? A tune-up is only needed every 100,000 miles!

Sep 05, 2024

Ian was very friendly and helpful at the front desk and James did a great job getting me in and out of there fast and giving me a great deal! Even after my mistake! Thank u! Both of them gave me a great experience and will come back here every time to see them!

Sep 05, 2024

James , the Manager and Ean front desk agent did a great job accommodating my needs.

Sep 05, 2024

Please read the other reviews before going to this shop. There is a pattern in them of people being upsold on things not needed and services not being rendered. Grimy money hungry excuses for mechanics Take your money elsewhere

Sep 05, 2024

Staff is nice and very helpful in explaining all options regarding your car. They were always very efficient and I’m happy every time I bring my car in!

Sep 05, 2024

The previous Mechanical was fantastic, helpful and great. And also James is very helpful and nice guy

Sep 05, 2024

They were very knowledgeable and friendly and were able to help me with my problem quickly and efficiently

Aug 05, 2024

DO NOT TAKE YOUR CAR TO THIS LOCATION!! They claimed I needed $68,000 worth of work on my car. They drained the oil in my car for an oil change, but when I declined the rest of the work they gave me my car back. I drove it home. Decided to have it towed to another place for repairs. That's when I found out they had drained the oil before giving it back to me with NO oil!!

Aug 05, 2024

Do not even step in to this place. I am not the type of person to give bad reviews but this place is a rip off they charged me $300 for installing a compressor when all they did was replace a wire. 3 days after, the Ac wasn't working again. Took that car back and guess what they gave me a bigger quote lol 4k.

Aug 05, 2024

Georgi and Earl had amazing service very thoughtful and thorough .

Aug 05, 2024

I don't usually leave a review but I needed major repair to my vehicle and this place gave me great customer service and the quote was fair they were knowledgeable and they even have financing great place

Aug 05, 2024

My automobile was serviced at 5835 W Flamingo Rd, Las Vegas, NV 89103. After my automobile was serviced at this location I had numerous problems. They billed me for performing an oil change. They never did. They didn't even change the filter. I repeatedly contacted them regarding the building now a new problem have arrived was what they stated that they replaced and charged me for I reached out today to contact them. A woman named Georgie, who stated she was a manager and was very rude and disrespectful when I proceeded to explain to her why I was calling she said why did you wait this long and refused to allow me to finish? She said I don't have time for this. I'm getting ready to close and give me to someone else who barely spoke English. I asked her repeatedly for a district manager she refused. I provided her with my information she looked me up and still was not pleasant when she came back to the phone a second time, I'm asking someone to reach out to me regarding my vehicle.

Jul 05, 2024

Grossly overpriced our repair. More expensive than our dealership believe it or not. We had an oil change done there and the mech forgot to put new oil in it. Luckily we live a few houses down. Customers be warned.

Jun 05, 2024

I showed up unannounced with my truck and travel trailer on tow in desperate need of getting my 4 wheel bearing re greased so I could continue on with our journey towards Utah and then back up home to Canada They were busy when I showed up and I explained to Chuck (service manager) what my issue was and he promptly asked Pablo (service tech) and his helper (don’t recall his name) to come outside right away and look after me With in 10 minutes of arriving they had me regreased and on my way. No questions asked just incredible caring prompt service. Not to mention it was approx 95 degrees out and they didn’t leave me stranded. Now that is 2000% customer care which turned in to customer satisfaction!!! Thanks for caring Chuck and team🙏🙏🙏 Cheers Gary and Jamie! Canada eh!! FYI 20 star service at this place. I wouldn’t go anywhere else

May 05, 2024

Honest, fair, NO price gouging, friendly, and efficient!! #1 place in town for oil changes!! I make sure and tell EVERYONE!!! TOP NOTCH EXCELLENCE!!

Apr 05, 2024

I had car problems can't pass smog test So I took my car to USA Auto on flamingo Blvd And They did a great job passed smog & car runs well thank you Sholm great mechanic

Mar 05, 2024

These people are scammers! Stay away Walked in for a oil change, they induced me to spend 100$ more for an apparent oil flush and conditioning that I needed cuz my oil came out dirty? “found” a bunch of problems with the car, said the oil was leaking but there’s no stains where I park the car regularly. the oil they added doesn’t come in bottles, it came from a reservoir out in the back, no brand, when asked about it he said “it’s because we order 30.000$ of oil every week so we buy in bulk. Since they do everything behind closed doors I’m not even sure they added anything besides the no brand oil. Felt scammed and won’t return again

Feb 05, 2024

$9.99 emissions test. No wait.

Feb 05, 2024

Malísimos estafadores dicen que el carro tiene mil problemas te cobran súper caro y luego al otro día que le salen más problemas para cobrarte más no lo recomiendo para nada de hecho deberían cerrar !!!!!!!!!! Mi experiencia es terrible de hecho aún estoy en litigio con ellos

Feb 05, 2024

There is an excellent team here. I worked mostly with Paige at the front desk, and Earl in the Garage. They were very helpful. They have a great service. Excellent work Get a great discount on a synthetic oil change for only $23.23. 😁🦋💃🏽

Jan 05, 2024

Great service took my 2003 chevy silverado in because of bad rack and power steering and to check out my crank shaft seal and pulley got my vehicle back up and running in two day double checked there work at home and they even took the time to clean off all the built up sludge and old oil stains from the leak can tell they take pride in there work will definitely recommend them and bring my other vehicles in with them

Jan 05, 2024

I'm very happy with the work they did for my cars thank you guys

Dec 05, 2023

100% scammers in this place I came in to get a smog on a 2020 dodge charger gt with 40k miles. The manager failed my test as “tampering” because I told him don’t interrupt me while I was on the phone asking my mechanic questions. The manager stated my oem has been tampered with (which it hadn’t, I’m the first owner and only owner, this car has never needed diagnostic testing before and only goes in for regular maintenance. While on the phone with my mechanic shop that has done all the work on the car, the guy overheard my mechanic say “what is he even talking about, just go to a different place” this gentleman got All offended and started mentioning he’s been doing it 35 years. He failed the test and charged me for the smog which is wrong. He literally didn’t even get down and look it was right where it was suppose to be. I drive right down the street and got a smog no problem by smog busters. Told them my situation and said they aren’t surprised because they’ve had other customers complain about their bad business practices too. This location is straight horrible, I went back right after and showed them how I just got it done with zero issues. The gentlemen had nothing to say and sent someone else out to come talk to me. I’ll be contacting corporate with this issue. Here’s my proof of him failing me and me getting it done with time stamps on the papers

Dec 05, 2023

Definitely I am not going here again. And I do not recommend it either. First they said your oil filter housing is too tight and we can’t open it if we open it , it will be broken completely and you need a new one and then once they opened it. It was completely ok but he is saying no it is not gonna work so I had to buy an other one from them and pay for it . I was there to only do the oil change not to buy your parts. I had no option other than buying it because the car didn’t have oil at all it was already taken out .

Dec 05, 2023

Excellent service the mechanic was very knowledgeable even though I have an older truck which is hard to find these days he was very clear about what needed to be done and how much it would cost and my truck has never run better.

Dec 05, 2023

Had a coupon for a free oil change and smog check and still got charged $23 for the service not impressed!, also tried to sell me a 30,000 mile service when the car only had eighteen thousand miles on it!!!

Dec 05, 2023

Justin, Joy and April are amazing at the Flamingo/Jones location #11 . Took care of me above and beyond even after one of their other locations (shop #3) left me with a leaky oil filter and missing engine cover. Justin and his team took care of everything fully and covered under warranty. Thank you guys so much, looking forward to having my car cared for by team at #11 from now on. Highly recommend because they care.

Dec 05, 2023

Luis P.-Service Manager was excellent fixing my Service Engine Light repair and getting my BMW-X3 back on the road all in one day!

Dec 05, 2023

No lo recomiendo para nada cambian muy frecuentemente la administración lo que da malas experiencias. Tuve una mala experiencia con ellos llevé mi carro con un problema me dijeron que era el turbo y la bomba gasté 3000 dólares y saliendo de ahí en menos de 40 millas se rompió el motor tenía piezas del motor adentro del cárter. No pude comprobarlo pero se que fue mal trabajo de ellos. Y ahí me pedía 6000 dólares más para reparar el motor. Espero les sirva de ejemplo mi experiencia. I don't recommend it at all, they change the administration very often, which gives bad experiences. I had a bad experience with them I took my car with a problem they told me it was the turbo and the pump I spent 3000 dollars and getting out of there in less than 40 miles the engine broke it had engine parts inside the crankcase. I couldn't check it but I know it was a bad job of them. And there he asked me for $6,000 more to repair the engine. I hope my experience serves as an example.

Dec 05, 2023

Stopped in on a Saturday for an oil change, in n out in less than an hour and the price was right. They even had valid service recommendations. I'll be back. Much appreciated, thanks!

Dec 05, 2023

Truly this was the worst nightmare getting my car repaired correctly. Having to return many times because they didn't do it right or the part was not installed correctly they still haven't found out why the check engine light is on and I've paid $3,000 they are extremely overpriced on parts and labor. I found so many things wrong each time after I got home and open my hood to see what had been done. And I'm a senior lady even I could see what was wrong. They are truly Mickey Mouse.